Academic Dermatology, DR. Felix Urman, Md.

Serving Somerset

1553 New Jersey Route 27
Somerset, NJ 08873

Main (732) 246-9900

Stay Away From Here

North Brunswick, NJ

#1 Oct 25, 2012
Dr. Urman is nice and knowledgable, however, his staff is awful. I have never had such rude customer/patient services over the phone. They laugh at you when you express a concern and won't help you with insurance issues. They claim they don't have the time to call health insurance providers when they have a problem and expect you to call them, when the insurance company explicitly says they need to talk to the Dr.'s office about a claim. Meanwhile, every time I've been there, the staff just sits there and gossips. I have been to tens of doctors and specialists in my time and none of them have ever had a problem calling up an insurance company. That's why insurance companies have special provider services numbers, because they expect that a doctor's office will have to call at some point. The staff is rude and I've never dealt with anyone like this before in a doctor's office setting. I tell them my name and they would reply back to me with a lot of attitude saying, "What?!" I'm sorry my name is ethnic and isn't John or James. It unfortunate that a good doctor has awful staff. I finally decided that good medical treatment wasn't worth the awful treatment from the staff.
Tara

Newark, NJ

#2 Wednesday Aug 12
Very upset thinking this Dr. Urman was going to help me from my 1st visit. He prescribe a medication that cost $500 which had no effect on me when I told him Elocon has always worked for my chronic eczema and is 10x more affordable, but he insisted I take something stronger "Clobetasol Propionate" which was prescribed in an oinment. Ointments don't work for me & when I called his office for help because of the pain and discoloration it caused in my skin, he suggested for me to stay on it another week knowing that I'm pregnant ! What a waste of my time & money !

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