My family and I have stayed at the Cherotel dozens of times but had never had a bad experience until now that they changed the restaurant to Rachettis. The night before Easter, one of the owners, Dave, the DJ, who hogs the mike went out of his way to be rude on the mike simply because our daughter had Dominos Pizza delivered because the restaurant was no longer serving since it was after 11:00 and according to their signs at the restaurant as well as what the waitresses there and the front desk tell you, they do not serve food after 11:00, therefore if you're hungry, you need to order out for delivery. While she was waiting for the pizza, we sat at the bar and had a drink. She met the delivery guy from Domino's at the front desk and on her way back to her room, came by to let her fiancee know that the pizza was here. Well Dave went crazy mad, assuming she was going to eat it in front of him while he was singing, on the mike said "Get that s___ out of here - I have never been so mad!" and then yelled out to my daughter's fiancee, again on the mike for everyone to hear "Get her out of here, get her out of here" in a voice that said "if you don't, I will kill her" as if she had committed a crime. And then continued singing. When he fnished, my husband told him how rude he was by doing that and Dave stormed out like a child, walking back and forth for everyone to see his crazed attitude. He did not even apologize to our daughter until after she found him and apologized to him and explained what her intentions were and that they were not to bring the pizza there, even though they were not serving food any more. It was the way he went about it, he could have asked her nicely not to bring the pizza in the restaurant if he thought those were her intentions but he just jumped to conclusions and cussed and got outrate on the mike and also instigated some of the customers there to holler at her and tell her to get out of there! That is not only very poor customer service, but really scary the way someone could act like they want to kill a customer for bringing food into the hotel - not even to the restaurant. Actually, we did order the broushetta appetizer the night before while we were having drinks and never got it, after about 45 minutes, we asked one of the other waitresses about it and she came back after checking on it and said that the waitress that we had placed the order with said that we were thinking and talking about ordering it but didn't place the order. So, realizing we were not going to get good service with the food, went to Chili's to eat supper, came back to the bar and ordered the broushetta again and got it this time but regretted it - it was horrible! They need to shut him down for his madness! Next time, he might kill someone!