Semrow Family Vision

Serving Elkhart

2409 Se Delaware, Suite 104
Ankeny, IA 50021

Main (515) 965-0909

Anonymous

Des Moines, IA

#1 Nov 7, 2012
I had such a terrible experience at Semrow Family Vision. I wear glasses and wanted to switch to contacts, but neither doctor was willing to spend the amount of time that I needed to find a comfortable fitting contact. When I was trying out a trial lens, I expected the doctor to follow-up with me and make sure the contact fit properly so that I could move forward with wearing contacts. Instead, I was the one following up with them. Their customer service is poor and needless to say... I am still contactless after spending over $100 in their office.
Kayyyy

Newaygo, MI

#2 Dec 11, 2012
I will never go to this place again. They will not release my contact RX to me because they are engaged in the practice of trying to get customers to only order their contacts through them. I have had two visits now and this last time I was told that I will need to have another visit for them to release my RX so I can order from a place where the price is significantly less. Shaima, Sherma, Sherpa, whoever she is that works the late part of the day, is very rude, doesn't know what she's doing, and feels the need to express to her customers how bad of day she's having. This place is a joke.
Sporals

Des Moines, IA

#3 Dec 19, 2012
If you paid for the examination, you are legally entitled to the prescription without having to use any associated businesses that they are trying to use to sell your contacts. Contact the Iowa Stat Attorney's office.

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