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Feb 18, 2009

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Frederick, CO

LP + Mesa = Skybeam, broadband alternative

Sam- Much respect to your post. I am not trying to protect anyone just trying to shed light and maybe break some trends and stereotypes that may have happened in the past. I would do the same on any post I walk into no matter what the subject. Just doing what we all have the right to do, use my first amendment right. I can understand what you are saying, I could write a book on this, not from the aspect of where I was going to, but rather from where I came from and the absolute awe that shocked me about the whole thing. Anytime a bunch of folks are brought together not by choice but circumstance it would feel dysfunctional. I honestly can say I think all of us have felt that way at one time or another in the company, but it is those times that make you think about what could be changed or improved upon for the next go around, it will also most likely happen again in the future, I think those times need to be embraced as learning times and hammer out the solutions quickly for everyones sake. One thing that I have personally noticed is that once the cliches have been broken and people understand or accept whatever the case may be for them that it is not this company or that company but the only company we all work for, it makes a tremendous difference in cohesion and goal setting and accomplishments. You are right the company has grown, with growth comes all of the challenges. I can't think of one company that has grown exponentially that has not had their share of problems. 'This company has grown big, and seemingly has a "Comcas-tic " attitude' Disagree about this quote. I just had to call them about a week ago, after almost 3 hours on the phone my problem still was not resolved, and that was after a 45 minute wait on hold. We know many of our customers by name, and with everything that we do we have only them in mind, it does not matter if it is something that affects 20 or 200, the same care and thought is put into whatever process we have to do that may affect them. Again with growth comes the downside of the personal touch that many may have come to know when the company(s) were smaller. I don't know the solution or answer to that one, other than I would say that we care about each and every customer and are constantly adapting systems around those needs. Out of all of the folks that work in the company, I cannot think of one that does not have that in mind, and if they did they would be talked to. And lastly, I have not judged any posts here or anywhere, in fact I am the jerk that sometimes forgets to fill out my feedback when I buy something on Amazon or Ebay :( having had exceptional service. I don't believe in web based rating systems, they are meant to cause grief imo. --SDH  (Feb 20, 2009 | post #13)

Frederick, CO

LP + Mesa = Skybeam, broadband alternative

It never ceases to amaze me how for every one bad thing that happens the 50 good things that have happened in the same time frame are never mentioned and usually overlooked. Coming from one of the many companies that have been absorbed into the company, I will admit, that I was apprehensive at first, but after a couple of weeks realized that those apprehensions were unfounded. I have never seen more talent, knowledge and experience in this industry come together. It is refreshing to have the manpower, the knowledge and the resources to make improvements, as well as fix problems, not the little bandaid fixes I have had to come to accept as the norm in the past, but long term carefully engineered solutions. Anytime there is a merger, buyout or aquisition there will never be 100% fluency between all the different facets involved in that. I have been exceptionally impressed and have not seen that in other similiar business endeavors, where all the employees were given a new home, the roles and job might change a bit, but the unemployment line was not the immediate option. For those that did make the change, I feel that it was their option to either excel or to perish. When you bring a lot of people together who have never worked together before, the folks that could easily hide in the shadows and get by with just getting by in the past, quickly come to the top, and either quit because they are uncomfortable with the change and actually having to earn their way, or are let go because after several counseling talks for a lack of better words are let go. This happens in every business, from the ma' and pa' corner store to the fortune 500 companies. A book that I used to have all new employees read back in the day, a book that I had employees read when I bought a company or acquired one, as well as had everyone reread on my dime annualy was "Who moved my Cheese?" It is a short little book that I think everyone should have to read when entering any new chapter in their life. Kat - Your problem is real, you have been told the truth about why you are having issues and I would suggest that maybe if you have the time that you take Mark Brewer up on his email offer, you might be a candidate for a hardware swap to address your problem sooner than later. This is one of those fixes that is a bit harder than many that are dealt with daily. Darrel P - You have seen some of the bad posts, if you search the web you will find them for any company or person you can imagine. If you are seriously looking for options, remember that this path has no long term commitments/contra cts. I have always been one to try it myself and form my own opinion, I am not trying to pitch a sale, just maybe counteroffer some opinions as is the purpose of Forums/Blogs. I think that there has been a lot of emotional input put into this blog. There also has been a lot of information that is not factual and based on those emotions. Now in the expected fashion of going against the theme or majority opinions, let the flaming begin.............  (Feb 19, 2009 | post #11)

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No Risk = Existing


Greeley, CO - Tree City USA


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