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Dec 4, 2012

MY5KIDS2012 Profile

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Birmingham, AL

dissatisfied customer!!

I AM SOO DISSAPOINTED WITH MY RELATIONSHIP WITH MY BANK!! I OPENED MY ACCOUNT WITH REGIONS A LIL OVER A YEAR AGO. EVERYTHING WAS GREAT(SO I THOUGHT.A COUPLE OF MONTHS AGO, I RECIEVED $180.00 IN OVERDRAFT FEES.I COULDNT UNDERSTAND WHY MY ACCOUNT OVERDRAFTED, WHEN MY PAYCHECK WAS DEPOSITED THE SAMETIME I OCCURED THE FEES(12:00AM). I CALLED THE BRANCH SERVAL TIMES, ONLY TO LEAVE NUMEROUS MESSAGES FOR THE MANANGER.TILL THIS DAY I'M STILL WAITING ON A RETURN CALL.I THEN CALLED 1-800-REGIONS, ONLY TO BE FURTHER DISSAPOINTED. THEY STATED THERE WAS NOTHING THEY COULD DO TO ASSIST ME IN RECOVERY OF AT LEAST HALF MY FEES.I'M A SINGLE MOM, AND ALL I COULD THINK ABOUT WAS LORD, HALF MY PAYCHECK HAS BEEN TAKEN. HOW AM I GOING TO FEED MY KIDS?,PAY MY BILLS, GET MY KIDS TO AND FROM SCHOOL.I WAS LEFT WITH NO MONEY AND NO SOLUTION BY MY BANK. I RECENTLY ACTIVATED MY CASH BACK REWARDS. I ACTIVATED THE CHARTER CABLE CASH BACK REWARD BEFORE THE EXPIRATION PERIOD.I MADE MY FIRST 2 PAYMENTS WITH MY DEBIT CARD AS TOLD.I WAS SUPPOSE TO RECIEVE MY $100 CASH BACK REWARD BY THE END OF NOVEMBER 2012. SADLY IM STILL AWAITING THIS PAYOUT. I'VE CALLED SEVERAL TIMES BEFORE THE CASH REWARD WAS TO BE PAID OUT, AND HAD 2 CONFIRMATIONS THAT I WOULD RECIEVE MY $100 BY NOVEMBER 30,2012.DISSAPOINTED!!! I CALLED BACK ON DECEMBER 1ST, ONLY TO GET A SMART MOUTHED BANKER THAT MUST'VE BEEN HAVING A BAD DAY, AND WAS VERY SHORT TONED WITH ME, WHEN ALL I NEEDED WAS INFORMATION AND UNDERSTANDING. SHE PROCEEDED TO FILE AN INVESTIGATION FOR ME TO FIND OUT WHY I WASN'T PAID THE CASH BACK REWARD AS PROMISED AND ASKED THAT I CALL BACK IN 7-14 DAYS.I CALLED BACK ON DECEMBER 4TH 2012 TO CONFIRM THAT THE INVESTIGATION WAS PENDING, ONLY TO BE TOLD THERE WAS NEVER ONE PLACED.I AM NOT PLEASED ONE BIT WITH MY RELATIONSHIP WITH MY BANK.CUSTOMER SERVICE SUCKS AND GETS YOU NOWHERE. I UNDERSTAND THE BANK IS IN BUSINESS TO MAKE MONEY, BUT SOME SITUATIONS SHOULD BE HANDLED IN A HUMAN FORM.I WILL BE SOON ENDING MY RELATIONSHIP WITH MY BANK(REGIONS).IN SEARCH OF A BANK THAT WANTS TO BUILD A CUSTOMER BANK RELATIONSHIP WITH ITS CUSTOMERS WITHOUT ALWAYS LOOKING AT THE DOLLAR SIGN OF IT.I KNOW IM ONLY ONE VOICE OF MANY. BUT SOMETIMES THATS ALL IT TAKES TO MAKE A DIFFERENCE.  (Dec 4, 2012 | post #1)