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Sep 13, 2013

fakalangaulu Profile

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Cancelled flights and misinformation spoils Ha'apai holiday

Surprise! Surprise! This is a problem that is not unique to Real Tonga.. Lack of Customer Service was a problem with Royal Tonga Airline, Airlines Tonga, Chatham, etc. There has alway been a problem scheduling flights, cancelled flights, etc. This happens with any airlines and not unique to Real Tonga! It's more obvious in our Kingdom as it's so small!! If we can train our work force on how to show empathy, delivery of great customer service, follow up... we can soften the blow to the visitors. We are jumping on blaming on who runs the GOT... really we need to dig deep.. How much do you want to bet that the operation team that is running Real Tonga is the same team that ran Royal Tonga Airlines! Airlines Tonga! They are not going to do anything different! they are going to do what they are familiar with. I wish GOT will check out all Tongan nationals overseas who are in this industry and entice them to return and give back to our community!!  (Sep 24, 2013 | post #10)

Tafolosa Bloomfield has been convicted by jury for embezz...

The more the educated folks post on this thread the more ignorant they sound!  (Sep 21, 2013 | post #170)