One may question the validity of the way any survey is conducted, that is legitimate.
However, it is simply unfair and unprofessional to question the choice made by the majority of people participating in a survey. That is tantamount with disagreeing with how elections are conducted in this country each time one's choice fails to be elected.
I am sure we can find at least as many massage therapists who feel that Massage Envy does deserve this award as we can find LMBTs to disagree with the decision.
Therefore, I feel Massage Envy should receive the award as voted on by the majority of people.