Tiger passengers stranded in Hobart

[Customer is king]

Once again Tiger Airways have left passengers stranded. Maybe it should get out of the budget air travel business.

http://news.theage.com.au/breaking-news-natio...

[Little Red Dot]

Customer is king wrote:

Once again Tiger Airways have left passengers stranded. Maybe it should get out of the budget air travel business.
http://news.theage.com.au/breaking-news-natio...

Tiger Airways has the worst service. Thanks for the link. The media here is not reporting this incident. Wonder why it is such a secret?

[Oh Please]

Air Asia is the standard that other budget airlines must benchmark themselves against.

http://thestar.com.my/news/story.asp...

Agree that Tiger Airways should not be in the budget travel business.

[Aussie Guy]

I'm glad people have stopped flying with Tiger Airways. They should bugger off.

The could learn a thing or two from the Malaysians.

http://www.nst.com.my/Current_News/NST/articl...

[Customer is king]

It seems I am not the only person appalled by the horrible service of Tiger Airways. Many people regret traveling with them.

http://www.straitstimes.com/STForum/OnlineSto...

As I mentioned earlier, if you don't take budget travelers seriously, get out of the business.

[Aussie Guy]

Just came across this. Another dissatisfied customer. Sadly, they never learn.

http://www.mathaba.net/0_index.shtml...

[belle]

oh shit! i've purchased my ticket with this airline, now i should be prepared of being stranded :(

[Stranded again]

Straits Times Forum
Dec 12, 2009

Tiger Airways leaves her stranded with not a word of apology

IT IS curious that after a horrendous trip with Tiger Airways just two weeks back, I chanced on a report on Sunday,'Travel with a safety net'. I cannot agree more on the importance of travel insurance and I hope readers will take heed and be prepared if they are going overseas. What happened was so ridiculous, I am still simmering.

On Nov 27, I was to return to Singapore after a wonderful time in Melbourne. I was to fly on Tiger Airways on the Melbourne-Perth-Singapore route as it has no direct flight from Melbourne to Singapore. While waiting for the flight in Melbourne, passengers were told that flight TT 598 was delayed but no reason was given.

After four hours of waiting, we finally set off from Melbourne airport and we found out, from the captain, that the reason for the delay was that Tiger Airways was understaffed. To solve this problem, Tiger had to fly in crew from Adelaide.

Due to this delay, my connecting flight from Perth to Singapore was long gone.

To say I was worried is an understatement. Tiger Airways has only one flight from Perth to Singapore daily. What was I to do? I hoped (now I realise I was gullible) there would be assistance from Tiger in Perth.

At Perth airport's domestic terminal, there was no one to help me, so I took an internal transfer from the domestic to international terminal. No one was there either to help me. Stranded alone in Perth, I was thankful for the free Internet service provided by Optus at the airport and searched Tiger Airways' website for an emergency contact number. After calling the so-called 'urgent' numbers, a recorded message told me the number operates from 9am to 9pm. It was already past midnight.

Next morning at 9am, I called the 'urgent' number again. I was put on hold for 45 minutes before someone answered. A Tiger Airways woman told me:'There's nothing we can do.' She said the next available flight was three days later, on Tuesday. She said nothing about getting me on the next plane. No apology for the delay. Nothing on what I was to do for the next three days or how I was to survive. It did not matter the least bit I was alone, with no cash and the cellphone battery running low.

Once the Tiger Airways counter opened that evening, I told the officer about the missed flight. Because all flights were full, I had to wait for a no-show passenger. And get this, I had to pay for the flight again.

To cut a long story short, I got back because a passenger had a problem with his passport and could not get on board.

I faxed Tiger Airways a complaint letter on Monday. Yesterday, five days later, there was still no call from Tiger. How infuriating.

Chan Wai Fong (Miss)