Cancelled flights and misinformation spoils Ha'apai holiday

Sep 23, 2013 Full story: Matangi Tonga 10

We spent two beautiful weeks on the islands of Tongatapu and Ha'apai. However, we faced some problems with the domestic airline Real Tonga.

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“Fight For Democracy in Tonga!!”

Since: Sep 10

Location hidden

#1 Sep 23, 2013
Submitted by Sefita Hao'uli on Monday 23 September 2013 2:46pm

There is an impolite word to describe situations like this and it starts with cluster and ends with a word rhyming with "luck". It could become an apt description for holidaying in Tonga if nothing substantial is done urgently to address the airlines fiasco. First the aircraft, now the ground services. If they can't run a schedule to fly, there's no assurance that they can service an aircraft safely or to a specified standard. And as every resort owner in Vava'u and Haapai know now, the forward bookings and reservations are getting thinner by the day - and on the back of personalised experiences like this, the cancellations will also rise. There are close to 400 seasonal workers in Vava'u and Haapai whose futures are also dependent on reliable transport between Tongatapu and the rest of the country. Their employers in NZ will need to be reassured that there is a real airline operating or they will go elsewhere. Two seasonal employers have already had a similar run-in with Real Tonga in August when it decided to fly ahead of the scheduled time and in the process left behind 5 passengers in Fua'amotu who turned up as scheduled. It appeared to be unusual then but now seems to be normal practice. There's definitely a cluster in the making and it will be expensive to undo but unavoidable.

Sefita Hao'uli
Auckland
Toni

United States

#2 Sep 23, 2013
Yea ! Where the hell are the leaders who told NZ to bud off. These leader's decision to fly these garbage cans in Tonga should pay for the consequences of their actions. This problem will cause us millions. All they have to do is apply for an international safety certificate. NZ's request was not unreasonable. This problem will get worse. Thank God this cockroach plane has not kill anybody.
Where did they find these air heads to run the govt. anyways.
Lifuka

Tonga

#3 Sep 23, 2013
It is sad but you can not put someone who is good with machines to be an administrator on something he does not know about. I guess only in Tonga. Many complains have fallen on deaf years. They had overbooked many times and left the poor people stranded at the airport. That tells you something on the administration of this so called Real Tonga. Ko e matavai 'uli,'e tafe mei ai e vai 'uli. So as the poor administration which will not at all provide good and reliable services. Ka ko e tangi 'eni ia 'oku fai mei he ate! Get rid of the present prime ministers and his cronies on the upcoming election and put in a more reliable government who has the vision and the know how to run our country. The only legal way of solving our problems once and for all.
kauvaka

Tonga

#4 Sep 23, 2013
Now let us see those pple including the palagi tour operator who severely badmouthed McCully come out of the woodwork and criticise the service given by Real Tonga. The German lady's justified complaint has done more to damage tourism in Tonga than any announcement by NZs Minister of Foreign Affairs but she, her husband and other delayed tourists are the victims. How many of these cock ups are the result of faults with the aircraft and how many are the results of incompetent administration. Lifuka has hit the nail on the head when he tells the Palu family to stick with what they know about. This lady's complaint will go viral worldwide.
coconut

Tonga

#5 Sep 23, 2013
This is a mess and the Govt are doing nothing to fix it. They created it by bringing in this aircraft. I sit at the airport and watch the pax arguing at ccheck in because they have a ticket but the airline has over sold and will not put them on. Feel sorry for them since they come to Tonga for holiday and can not get to Vava'u. Then real tonga do not help them at all. Very bad for Tonga. Why would anyone come visit here when we treat them like this. Why dont Govt get plane properly certified. China can help pay . The reaason is that the plane wont pass certification or they would have done it already. Minister of Transport should be made to go back to bush. He made this mess and the rest of the Ministers are just happy to watch it all explode. Shame on you all. Not one of you have spoken out to get this fixed. None of you deserve to be Ministers. Another Ashika waiting to happen. Do we never learn?
Tonga news

Sunnyvale, CA

#6 Sep 23, 2013
Hehehe osi tala atu oku kei mau lalo ae service I tonga mou o launga kihe lalo kasia mahalo te nau fanongo atu
Mele

Tonga

#7 Sep 23, 2013
These stories we hear every day from visitors that stay with us. They say they not ever come back and tell others to stay away from Tonga. The Minister of Transportation was responsible for ashika and now the minister of transport is responsible for bad plane. We had good airline. Why you interfere and wreck our tourism business. We invest lots of money and work hard to get tourists to come and now we have to stop paying staff and send them home. Karalus buy ship when he knows nothing about ships and now Vaipulu gets plane when he knows nothing about planes. Too many questions about why they do this....what back handers they got for distroying so many peoples holidays and so many peoples businesses.

“Fight For Democracy in Tonga!!”

Since: Sep 10

Location hidden

#8 Sep 24, 2013
Toni wrote:
Yea ! Where the hell are the leaders who told NZ to bud off. These leader's decision to fly these garbage cans in Tonga should pay for the consequences of their actions. This problem will cause us millions. All they have to do is apply for an international safety certificate. NZ's request was not unreasonable. This problem will get worse. Thank God this cockroach plane has not kill anybody.
Where did they find these air heads to run the govt. anyways.
Toni,

you notice none of the normal Royals arse slickers have come to defence of real Tonga airlines
they haven't detach themselves from the tits of the Royal family to somehow defend the indefensible
. They even haven't come out with the plausible excuse that the airline has got growing pains or is still green and needs time to get business experience
what a laugh

these grubs, these advocates for the fake Royal aristocracy
have got nothing to say
but what is happening with the tourist industry in Tonga is an illustration, an eye opener as to what happens when the criminal class gets their hands on any productive and profitable business, like some type of internal parasite they keep on sucking blood until such time as the host is destroyed.
Why do they do it?
Think of the old fable of the frog and the scorpion
the Royal family are a bunch of despicable criminals, and they can't help themselves but continue on being criminals, like the zebra cannot shed its stripes.

That is to reason why we need an insurrection, and we need it now
we have nothing to lose and a country to win
and by the way, when we do have our freedom, liberty and fraternity
our country will be one of the shining lights in the world for social cohesion prosperity and cooperation
our people will experience a better lifestyle, a healthier life, and a longer life and our children will be the best educated in the world.
That's what I can promise you, because it is only just outside our grasp to deliver it.
Long live democracy
. Good luck
Toni

United States

#9 Sep 24, 2013
My dear Brother I notice that too and I'm glad. I don't need to hear their idiotic excuses. I'm in just a bad mood these days because of how these idiots cause our people to suffer financially because of their f@k up.
My bro NZ have been our friend and Allie for centuries and these cockroaches show up with this unsafe plane and they sided with them?
I'm sorry I'm too up set I will talk to you later.

Since: Sep 13

Location hidden

#10 Sep 24, 2013
Surprise! Surprise! This is a problem that is not unique to Real Tonga.. Lack of Customer Service was a problem with Royal Tonga Airline, Airlines Tonga, Chatham, etc. There has alway been a problem scheduling flights, cancelled flights, etc. This happens with any airlines and not unique to Real Tonga! It's more obvious in our Kingdom as it's so small!! If we can train our work force on how to show empathy, delivery of great customer service, follow up... we can soften the blow to the visitors. We are jumping on blaming on who runs the GOT... really we need to dig deep.. How much do you want to bet that the operation team that is running Real Tonga is the same team that ran Royal Tonga Airlines! Airlines Tonga! They are not going to do anything different! they are going to do what they are familiar with. I wish GOT will check out all Tongan nationals overseas who are in this industry and entice them to return and give back to our community!!

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