Cuba Travelers Beware: WoWCuba Travel Co. & CubaCar!

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The Compassionate One

Raeford, NC

#1 Oct 18, 2009
I recently returned from Cuba and want to warn others who might be using WoWCuba Travel ie. MacQueen's Island Tours and renting a car thru this company with Cubacar - Pre-paid!

Upon my arrival at the small airport in Cayo Coco there was no Havanatur Rep with a pre-paid voucher needed to receive my car as directed by WowCuba nor was there a Cubacar rep there with the car at the appointed 7:00 p.m.

By 7:15 p.m. the small airport was shutting down, all tour buses had left and one taxi remained. I called the local phone contact in Cayo Coco listed on the document from WowCuba to get help but there was no answer.

The Adminiostrator of the airport advised me to take the last remaining taxi to my casa particular in Ciego de Avila and hope to make contact with Cubacar on the next day to see what had happened.(KEEP IN MIND THAT THIS WAS A PREPAID CONTRACT!)

The auto was finally delivered the next morning - a half day late with a half tank of gas!!!!! My taxi ride to Ciego de Avila put me out 60 CUCs! Cubacar refused to take any responsibility for the delay and further refused to reimburse me in any form for the delay!!!!!!!!!! They like to take your money but not any responsibility for failed service!!!!!!!!!!

Just as bad - when I called the WowCuba rep in Havana later to see what could be done to help me recover some of the funds I was curtly informed that the contract called for me to call immediately from the airport, otherwise, no deal, you are on your own sucker!!!!!!!!! BTW, the WowCuba rep in Havana is named Kristen - avoid her at all cost - she has the personality of a pug bulldog - made me fell like I was a total idiot for bothering her since I did not call from the airport - which was closed and I had no cell phone!!!!!!!!

The Cuban tourist industry has a long, long way to go regarding quality custormer service.

“socialism SUCKS!”

Since: Apr 09

I love CAPITALISM!

#2 Oct 18, 2009
The Compassionate One wrote:
I recently returned from Cuba and want to warn others who might be using WoWCuba Travel ie. MacQueen's Island Tours and renting a car thru this company with Cubacar - Pre-paid!
Upon my arrival at the small airport in Cayo Coco there was no Havanatur Rep with a pre-paid voucher needed to receive my car as directed by WowCuba nor was there a Cubacar rep there with the car at the appointed 7:00 p.m.
By 7:15 p.m. the small airport was shutting down, all tour buses had left and one taxi remained. I called the local phone contact in Cayo Coco listed on the document from WowCuba to get help but there was no answer.
The Adminiostrator of the airport advised me to take the last remaining taxi to my casa particular in Ciego de Avila and hope to make contact with Cubacar on the next day to see what had happened.(KEEP IN MIND THAT THIS WAS A PREPAID CONTRACT!)
The auto was finally delivered the next morning - a half day late with a half tank of gas!!!!! My taxi ride to Ciego de Avila put me out 60 CUCs! Cubacar refused to take any responsibility for the delay and further refused to reimburse me in any form for the delay!!!!!!!!!! They like to take your money but not any responsibility for failed service!!!!!!!!!!
Just as bad - when I called the WowCuba rep in Havana later to see what could be done to help me recover some of the funds I was curtly informed that the contract called for me to call immediately from the airport, otherwise, no deal, you are on your own sucker!!!!!!!!! BTW, the WowCuba rep in Havana is named Kristen - avoid her at all cost - she has the personality of a pug bulldog - made me fell like I was a total idiot for bothering her since I did not call from the airport - which was closed and I had no cell phone!!!!!!!!
The Cuban tourist industry has a long, long way to go regarding quality custormer service.
CG, if that is bad for a 'rich tourist'.....can you imagine what the Cubans living there have to put up with?

You have to live there, on a ridiculous salary to understand it.
The Compassionate One

Raeford, NC

#3 Oct 19, 2009
the Open Mind wrote:
<quoted text>
CG, if that is bad for a 'rich tourist'.....can you imagine what the Cubans living there have to put up with?
You have to live there, on a ridiculous salary to understand it.
First, I am not "a rich tourist" - I did not enter Cuba on a tourist visa but a differnt type of visa. Second, I am deeply aware of the everyday struggles of the ordinary Cubans. I assist, on a regular basis, families seeking food, especially meats, on a daily basis to feed their families. These same food products are readily available in the hotels and restaurants - but not to the average family. The cost of quality material products are excessive!!! Electronic products cost twice as much in Cuba as the same products in the U.S. so families with only Cuban Pesos have no way of making such a purchase.

The point of the above post by me was to warn others regarding poor service by both companies.

“CUBA Y PUERTO RICO HERMANOS”

Since: Dec 06

San Juan,Puerto Rico

#4 Oct 19, 2009
The Compassionate One wrote:
I recently returned from Cuba and want to warn others who might be using WoWCuba Travel ie. MacQueen's Island Tours and renting a car thru this company with Cubacar - Pre-paid!
Upon my arrival at the small airport in Cayo Coco there was no Havanatur Rep with a pre-paid voucher needed to receive my car as directed by WowCuba nor was there a Cubacar rep there with the car at the appointed 7:00 p.m.
By 7:15 p.m. the small airport was shutting down, all tour buses had left and one taxi remained. I called the local phone contact in Cayo Coco listed on the document from WowCuba to get help but there was no answer.
The Adminiostrator of the airport advised me to take the last remaining taxi to my casa particular in Ciego de Avila and hope to make contact with Cubacar on the next day to see what had happened.(KEEP IN MIND THAT THIS WAS A PREPAID CONTRACT!)
The auto was finally delivered the next morning - a half day late with a half tank of gas!!!!! My taxi ride to Ciego de Avila put me out 60 CUCs! Cubacar refused to take any responsibility for the delay and further refused to reimburse me in any form for the delay!!!!!!!!!! They like to take your money but not any responsibility for failed service!!!!!!!!!!
Just as bad - when I called the WowCuba rep in Havana later to see what could be done to help me recover some of the funds I was curtly informed that the contract called for me to call immediately from the airport, otherwise, no deal, you are on your own sucker!!!!!!!!! BTW, the WowCuba rep in Havana is named Kristen - avoid her at all cost - she has the personality of a pug bulldog - made me fell like I was a total idiot for bothering her since I did not call from the airport - which was closed and I had no cell phone!!!!!!!!
The Cuban tourist industry has a long, long way to go regarding quality custormer service.
Nice to see you back! There is oly one taxi at Cayo Largo,I've been thee a couple of time and is a beautiful place.Playa Sirena is out of this world.Do you know if my friends Fredy Mueller(He still was 2 years ago) or Mrs Olga are still in charge of the key?By,the way did you me Él Chino'at the Marina,dod you visited the turtle farm.Is the Pelicano Hotel Open or is the Melia Sirena still the best Hotel?I know quite well the key and its road back(El Pedregal road.ou can see flamingos there)and Ciego de Avila and Moron.How was your trip to Cuba this time?.I heard health is pretty bad,that things have changed for the worst and that there is a lot of questioning at the Jose Marti Airport.I just talked with a friend who came a week ago.I was planning to visit Cuba next month,but I changed my mind,I have a bad premonition about what will be happening in Cuba in the next few months,I don't have any reason to justify my change of mind about cancelling my tip ,it is just a premonition !!
Please let me know what you saw in Cuba!
Bruja

United States

#5 Oct 19, 2009
The Compassionate One wrote:
I recently returned from Cuba and want to warn others who might be using WoWCuba Travel ie. MacQueen's Island Tours and renting a car thru this company with Cubacar - Pre-paid!
Upon my arrival at the small airport in Cayo Coco there was no Havanatur Rep with a pre-paid voucher needed to receive my car as directed by WowCuba nor was there a Cubacar rep there with the car at the appointed 7:00 p.m.
By 7:15 p.m. the small airport was shutting down, all tour buses had left and one taxi remained. I called the local phone contact in Cayo Coco listed on the document from WowCuba to get help but there was no answer.
The Adminiostrator of the airport advised me to take the last remaining taxi to my casa particular in Ciego de Avila and hope to make contact with Cubacar on the next day to see what had happened.(KEEP IN MIND THAT THIS WAS A PREPAID CONTRACT!)
The auto was finally delivered the next morning - a half day late with a half tank of gas!!!!! My taxi ride to Ciego de Avila put me out 60 CUCs! Cubacar refused to take any responsibility for the delay and further refused to reimburse me in any form for the delay!!!!!!!!!! They like to take your money but not any responsibility for failed service!!!!!!!!!!
Just as bad - when I called the WowCuba rep in Havana later to see what could be done to help me recover some of the funds I was curtly informed that the contract called for me to call immediately from the airport, otherwise, no deal, you are on your own sucker!!!!!!!!! BTW, the WowCuba rep in Havana is named Kristen - avoid her at all cost - she has the personality of a pug bulldog - made me fell like I was a total idiot for bothering her since I did not call from the airport - which was closed and I had no cell phone!!!!!!!!
The Cuban tourist industry has a long, long way to go regarding quality custormer service.
I heard that Lieger, Marie in Miami and the retard are partners in this company.
The Compassionate One

Raeford, NC

#6 Oct 20, 2009
WE JUST DONT CARE wrote:
<quoted text>
Nice to see you back! There is oly one taxi at Cayo Largo,I've been thee a couple of time and is a beautiful place.Playa Sirena is out of this world.Do you know if my friends Fredy Mueller(He still was 2 years ago) or Mrs Olga are still in charge of the key?By,the way did you me Él Chino'at the Marina,dod you visited the turtle farm.Is the Pelicano Hotel Open or is the Melia Sirena still the best Hotel?I know quite well the key and its road back(El Pedregal road.ou can see flamingos there)and Ciego de Avila and Moron.How was your trip to Cuba this time?.I heard health is pretty bad,that things have changed for the worst and that there is a lot of questioning at the Jose Marti Airport.I just talked with a friend who came a week ago.I was planning to visit Cuba next month,but I changed my mind,I have a bad premonition about what will be happening in Cuba in the next few months,I don't have any reason to justify my change of mind about cancelling my tip ,it is just a premonition !!
Please let me know what you saw in Cuba!
Since I did not stay in a hotel in Cayo Coco I cannot comment on the persons you named. I did enjoy seeing the pink flamingos on my way back to the airport during the daylight.

As to conditions, they were about the same as my visit last in May. Families whom I know continue to seek fish, pork or chicken in the streets EVERY day! When the word gets out in the neighborhood that one of these is suddenly available, there is a rush to the place and a long line soon forms. These food items are readily available in the hotels and some CUC stores. One new complaint - food or meals for workers during their working hours have been cut out and replaced with a meager payment of 10 pesos Cubano per meal!!!! I did hear a rumor (well informed person) that beauty salons and restaurants in the city of Moron would be sold to private individuals in an effort to see if such a larger move might work elswhere in Cuba (this bears watching). Healthwise, a lot of lower intestinal problems throughout the city and an infectious disease of the eyes seem to be spreading rather rapidly, conjuctivitis. I downed more Imodium during this trip than any previous venture to Cuba - it kept me on my feet and out of the bano - most of the time!!!
LIGER

Annandale, NJ

#7 Oct 21, 2009
The Compassionate One wrote:
<quoted text>First, I am not "a rich tourist" - I did not enter Cuba on a tourist visa but a differnt type of visa. Second, I am deeply aware of the everyday struggles of the ordinary Cubans. I assist, on a regular basis, families seeking food, especially meats, on a daily basis to feed their families. These same food products are readily available in the hotels and restaurants - but not to the average family. The cost of quality material products are excessive!!! Electronic products cost twice as much in Cuba as the same products in the U.S. so families with only Cuban Pesos have no way of making such a purchase.
The point of the above post by me was to warn others regarding poor service by both companies.
Rich is relative. To Cubans you are as a multimegabillionaire is to me.
Next to Bill Gates I am a poor soul, though I own several farms & houses & recently bough a brownstone in Hoboken just with the flu profits, and just bought cash two Caddies for my wife & daughter.
Bruja

United States

#8 Oct 21, 2009
LIGER wrote:
<quoted text>
Rich is relative. To Cubans you are as a multimegabillionaire is to me.
Next to Bill Gates I am a poor soul, though I own several farms & houses & recently bough a brownstone in Hoboken just with the flu profits, and just bought cash two Caddies for my wife & daughter.
The economy is good for crooks I know

“It's me Cherokee”

Since: Oct 09

Miami,Florida

#9 Oct 21, 2009
The Compassionate One wrote:
<quoted text>Since I did not stay in a hotel in Cayo Coco I cannot comment on the persons you named. I did enjoy seeing the pink flamingos on my way back to the airport during the daylight.
As to conditions, they were about the same as my visit last in May. Families whom I know continue to seek fish, pork or chicken in the streets EVERY day! When the word gets out in the neighborhood that one of these is suddenly available, there is a rush to the place and a long line soon forms. These food items are readily available in the hotels and some CUC stores. One new complaint - food or meals for workers during their working hours have been cut out and replaced with a meager payment of 10 pesos Cubano per meal!!!! I did hear a rumor (well informed person) that beauty salons and restaurants in the city of Moron would be sold to private individuals in an effort to see if such a larger move might work elswhere in Cuba (this bears watching). Healthwise, a lot of lower intestinal problems throughout the city and an infectious disease of the eyes seem to be spreading rather rapidly, conjuctivitis. I downed more Imodium during this trip than any previous venture to Cuba - it kept me on my feet and out of the bano - most of the time!!!
Thank you for your insight! A friend of my father a very old black Cuban(84 years old),just came from his visit to Cuba and found that things in Cuba are turning to the worst!. This man has been in Cuba more than 30 times before,for family reasons and he hardly care about politcs. He called me and asked me not to go this year to Cuba,he said that people in Cuba strongly dislike Raul and that people have lost any faith they used to have on Castro's Revolution!He said,there are very few doctors in Cuba,because most doctors were sent to Venezuela and other parts of the world and not medicines at all. He stayed in Matanzas and found health conditions to be very critical. and knew about many cases of flux,gastrointestinal problems,conjuctivitis and upper chest respiratory infections etc.He was questioned upon his arrival at the Jose Marti Airport by about 4 different 'immigration' officer for more than 5 hours,surpisely they were very concerned about where he was ing to stay during his visit and constinosly asled hm to lok to the room ceiling,perhaps to be heke by sme camera. All of that was ridiculous,we are talking here about an 84 years old man!I really don't know what will be happeing in Cuba in its near future. Now,they are even planing to start a new 'Ochoa's Style' trial against Hernandez and Carlos Lage's counsin and they even will be using Ochoa's trial same Prosecuting Attorney (fiscal)Juan Escalona it seems they want to send a message to the reformers inside the government and that message will be "don't even talk about reforms or else".To me they are pushing the Cuban youth to revolt. What's your opinion my friend!About Fredy Muller and Dona Olga,they represent the Cuban government in Cayo Largo,but I consider Freddy Muller a good and honest gentleman. We talk a lot about Cuba's Hisory,but very little about politics,because he is in a very delicated postion , I respect his points of views and he respects mine,I consider Fredy a dea friend!

“CUBA Y PUERTO RICO HERMANOS”

Since: Dec 06

San Juan,Puerto Rico

#10 Oct 21, 2009
The Compassionate One wrote:
<quoted text>Since I did not stay in a hotel in Cayo Coco I cannot comment on the persons you named. I did enjoy seeing the pink flamingos on my way back to the airport during the daylight.
As to conditions, they were about the same as my visit last in May. Families whom I know continue to seek fish, pork or chicken in the streets EVERY day! When the word gets out in the neighborhood that one of these is suddenly available, there is a rush to the place and a long line soon forms. These food items are readily available in the hotels and some CUC stores. One new complaint - food or meals for workers during their working hours have been cut out and replaced with a meager payment of 10 pesos Cubano per meal!!!! I did hear a rumor (well informed person) that beauty salons and restaurants in the city of Moron would be sold to private individuals in an effort to see if such a larger move might work elswhere in Cuba (this bears watching). Healthwise, a lot of lower intestinal problems throughout the city and an infectious disease of the eyes seem to be spreading rather rapidly, conjuctivitis. I downed more Imodium during this trip than any previous venture to Cuba - it kept me on my feet and out of the bano - most of the time!!!
Curious George!
Thank you for your insight! A friend of my father a very old black Cuban(84 years old),just came from his visit to Cuba and found that things in Cuba are turning to the worst!. This man has been in Cuba more than 30 times before,for family reasons and he hardly care about politcs. He called me and asked me not to go this year to Cuba,he said that people in Cuba strongly dislike Raul and that people have lost any faith they used to have on Castro's Revolution!He said,there are very few doctors in Cuba,because most doctors were sent to Venezuela and other parts of the world and not medicines at all. He stayed in Matanzas and found health conditions to be very critical. and knew about many cases of flux,gastrointestinal problems,conjuctivitis and upper chest respiratory infections etc.He was questioned upon his arrival at the Jose Marti Airport by about 4 different 'immigration' officer for more than 5 hours,surprisely they were very concerned about where he was ing to stay during his visit and constinosly asled hm to lok to the room ceiling,perhaps to be heke by sme camera. All of that was ridiculous,we are talking here about an 84 years old man!I really don't know what will be happeing in Cuba in its near future. Now,they are even planning to start a new 'Ochoa's Style' trial against Hernandez and Carlos Lage's counsin and they even will be using Ochoa's trial same Prosecuting Attorney (fiscal)Juan Escalona it seems they want to send a message to the reformers inside the government and that message will be "don't even talk about reforms or else".To me they are pushing the Cuban youth to revolt. What's your opinion my friend!About Fredy Muller and Dona Olga,they represent the Cuban government in Cayo Largo,but I consider Freddy Muller a good and honest gentleman. We talk a lot about Cuba's History,but very little about politics,because he is in a very delicated postion , I respect his points of views and he respects mine,I consider Fredy a dear friend!

“Im a bullshiter”

Since: Oct 09

Miami,Florida

#12 Oct 21, 2009
WE JUST DONT CARE wrote:
<quoted text>
Curious George!
Thank you for your insight! A friend of my father a very old black Cuban(84 years old),just came from his visit to Cuba and found that things in Cuba are turning to the worst!. This man has been in Cuba more than 30 times before,for family reasons and he hardly care about politcs. He called me and asked me not to go this year to Cuba,he said that people in Cuba strongly dislike Raul and that people have lost any faith they used to have on Castro's Revolution!He said,there are very few doctors in Cuba,because most doctors were sent to Venezuela and other parts of the world and not medicines at all. He stayed in Matanzas and found health conditions to be very critical. and knew about many cases of flux,gastrointestinal problems,conjuctivitis and upper chest respiratory infections etc.He was questioned upon his arrival at the Jose Marti Airport by about 4 different 'immigration' officer for more than 5 hours,surprisely they were very concerned about where he was ing to stay during his visit and constinosly asled hm to lok to the room ceiling,perhaps to be heke by sme camera. All of that was ridiculous,we are talking here about an 84 years old man!I really don't know what will be happeing in Cuba in its near future. Now,they are even planning to start a new 'Ochoa's Style' trial against Hernandez and Carlos Lage's counsin and they even will be using Ochoa's trial same Prosecuting Attorney (fiscal)Juan Escalona it seems they want to send a message to the reformers inside the government and that message will be "don't even talk about reforms or else".To me they are pushing the Cuban youth to revolt. What's your opinion my friend!About Fredy Muller and Dona Olga,they represent the Cuban government in Cayo Largo,but I consider Freddy Muller a good and honest gentleman. We talk a lot about Cuba's History,but very little about politics,because he is in a very delicated postion , I respect his points of views and he respects mine,I consider Fredy a dear friend!
You are a very dumb person!

“Im a bullshiter”

Since: Oct 09

Miami,Florida

#13 Oct 21, 2009
The Compassionate One wrote:
<quoted text>Since I did not stay in a hotel in Cayo Coco I cannot comment on the persons you named. I did enjoy seeing the pink flamingos on my way back to the airport during the daylight.
As to conditions, they were about the same as my visit last in May. Families whom I know continue to seek fish, pork or chicken in the streets EVERY day! When the word gets out in the neighborhood that one of these is suddenly available, there is a rush to the place and a long line soon forms. These food items are readily available in the hotels and some CUC stores. One new complaint - food or meals for workers during their working hours have been cut out and replaced with a meager payment of 10 pesos Cubano per meal!!!! I did hear a rumor (well informed person) that beauty salons and restaurants in the city of Moron would be sold to private individuals in an effort to see if such a larger move might work elswhere in Cuba (this bears watching). Healthwise, a lot of lower intestinal problems throughout the city and an infectious disease of the eyes seem to be spreading rather rapidly, conjuctivitis. I downed more Imodium during this trip than any previous venture to Cuba - it kept me on my feet and out of the bano - most of the time!!!
An honest post!
Kristen the Pug

Cuba

#14 Oct 27, 2009
Mr. Walsh, to correct your misunderstandings, the Havanatur rep delivered the voucher to Cubacar in advance, and according to the Cayo Coco Cubacar office, their functionary was indeed present at the airport at the appointed time, but you had left the premises. Apparently you made a trip to the Cubacar offices at the rotary (where all contracts are completed) at the same time the Cubacar functionary was delivering the car to the airport and you did not cross paths. This is what the Cubacar offices have claimed.
Your invoice from WoWCuba clearly indicated the following: For any irregularities with vouchers upon arrival, you must notify our local WoWCuba/MacQueen's representatives in Cuba prior to leaving the airport.
IF YOU EXPERIENCE DIFFICULTIES: In the event of difficulty with / modifications to confirmed services once in Cuban territory, or for our exclusive emergency cash advance service in Havana, immediately contact our Havana office staff at:(7) 698-XXXX (Mon-Fri office hours), 05-272-XXXX (Cel for after hours emergencies), or by email: wowcuba@XXX.XX WoWCuba/MacQueen's Island Tours will not be responsible for processing any claims for services in Cuban territory if clients have not first contacted our staff for procedural instructions and/or obtained authorization for alternative arrangements from our office.
Apparently you have difficulty following instructions because noone instructed you to contact anyone in Cayo Coco or seek advice from the airport administrator??? who obviously had nothing to do with your arrangements.
Fortunately, the resourceful Cubacar representatives obtained the telephone # of the private home where you were lodging from the ever-helpful airport administrator and made contact with you the same evening of your arrival to Cuba, and agreed on delivering the rental car to your address in Ciego de Avila city. You were only charged for the full capacity of the gas in the tank. Since you did not report the problem to the corresponding local offices when it occurred (as clearly requested) then there is no way to corroborate your story. Noone from the WoWCuba office or Cubacar’s office instructed or authorized you to spend $60 on a taxi.
You clearly stated earlier that you were able to contact someone in some office in Cayo Coco (which we didn’t direct you to do) by telephone. Why couldn’t you have used the same instructions to call the # clearly indicated on your invoice to be used for any difficulty with confirmed services? You contacted the WoWCuba destination representative over a week after the incident occurred and expected her to solve the problem then, after you signed a rental contract with the rental company and accepted their terms.
Finally, if we’re going to talk personality characteristics here, Mr. Walsh, it's this pug's opinion that you have the personality of a disrespectful, loud-mouthed American and it’s not much wonder you doesn’t get things right with this or much of the other perspectives or non-insightful opinions you present on Cuba. When you didn’t get the answer you wanted regarding the difficulty and compounded problems you experienced with your rental car, you simply hung up the phone (slammed it down actually). In my opinion, very unreasonable and unprofessional behavior for someone who purports to be traveling to Cuba on a religious visa with the purest of intentions. But then again, the half truths you present above in an attempt to damage our company's reputation also contradict your pure nature too now, don't they?
The Compassionate One

Raeford, NC

#15 Oct 27, 2009
The Cubacar rep WAS NOT at the airport at the appointed time!!!!!!!! I did not take the taxi from the airport until 7:20 p.m. with the appointed time being 7:00 p.m. and there were and are ample persons there at the time to backup my story!!!!!! Did it ever occur to the rep to be there a few minutes early? Of course not, that would be customer friendly. The airport was literally shutting down the arrival section - all other passengers were gone, I stood alone, not knowing what would happen next if I did not take the cab - I did not have a working cell phone.
I will be leading numerous delegations to Cuba in the near future and will also be speaking to many groups on travel to Cuba. I can assure you there is one travel company which will never get my approval and which I will warn the travelers to stay away from - unless they enjoy being talked down to and made to feel completly stupid.
The Compassionate One

Annandale, NJ

#16 Oct 27, 2009
Kristen the Pug wrote:
Mr. Walsh, to correct your misunderstandings, the Havanatur rep delivered the voucher to Cubacar in advance, and according to the Cayo Coco Cubacar office, their functionary was indeed present at the airport at the appointed time, but you had left the premises. Apparently you made a trip to the Cubacar offices at the rotary (where all contracts are completed) at the same time the Cubacar functionary was delivering the car to the airport and you did not cross paths. This is what the Cubacar offices have claimed.
Your invoice from WoWCuba clearly indicated the following: For any irregularities with vouchers upon arrival, you must notify our local WoWCuba/MacQueen's representatives in Cuba prior to leaving the airport.
IF YOU EXPERIENCE DIFFICULTIES: In the event of difficulty with / modifications to confirmed services once in Cuban territory, or for our exclusive emergency cash advance service in Havana, immediately contact our Havana office staff at:(7) 698-XXXX (Mon-Fri office hours), 05-272-XXXX (Cel for after hours emergencies), or by email: wowcuba@XXX.XX WoWCuba/MacQueen's Island Tours will not be responsible for processing any claims for services in Cuban territory if clients have not first contacted our staff for procedural instructions and/or obtained authorization for alternative arrangements from our office.
Apparently you have difficulty following instructions because noone instructed you to contact anyone in Cayo Coco or seek advice from the airport administrator??? who obviously had nothing to do with your arrangements.
Fortunately, the resourceful Cubacar representatives obtained the telephone # of the private home where you were lodging from the ever-helpful airport administrator and made contact with you the same evening of your arrival to Cuba, and agreed on delivering the rental car to your address in Ciego de Avila city. You were only charged for the full capacity of the gas in the tank. Since you did not report the problem to the corresponding local offices when it occurred (as clearly requested) then there is no way to corroborate your story. Noone from the WoWCuba office or Cubacar’s office instructed or authorized you to spend $60 on a taxi.
You clearly stated earlier that you were able to contact someone in some office in Cayo Coco (which we didn’t direct you to do) by telephone. Why couldn’t you have used the same instructions to call the # clearly indicated on your invoice to be used for any difficulty with confirmed services? You contacted the WoWCuba destination representative over a week after the incident occurred and expected her to solve the problem then, after you signed a rental contract with the rental company and accepted their terms.
Finally, if we’re going to talk personality characteristics here, Mr. Walsh, it's this pug's opinion that you have the personality of a disrespectful, loud-mouthed American and it’s not much wonder you doesn’t get things right with this or much of the other perspectives or non-insightful opinions you present on Cuba. When you didn’t get the answer you wanted regarding the difficulty and compounded problems you experienced with your rental car, you simply hung up the phone (slammed it down actually). In my opinion, very unreasonable and unprofessional behavior for someone who purports to be traveling to Cuba on a religious visa with the purest of intentions. But then again, the half truths you present above in an attempt to damage our company's reputation also contradict your pure nature too now, don't they?
All you fascistpinkocommienazis are a bunch of thieves!
WoWCuba

Charlottetown, Canada

#19 Jun 18, 2010
E. Walsh, are you aware that Steve Marshall of Online Travel Management (a sham company) is impersonating you on Trip Advisor?

http://www.tripadvisor.com/ShowTopic-g147271-...

“Hurt me, make me stronger!”

Since: Jul 08

Where Liberty Dwells

#20 Jun 18, 2010
the Open Mind wrote:
<quoted text>
CG, if that is bad for a 'rich tourist'.....can you imagine what the Cubans living there have to put up with?
You have to live there, on a ridiculous salary to understand it.
Exactly!
The Pug is back

Charlottetown, Canada

#21 Jun 18, 2010
liger impotent magnum aka S. Marshall:
But alas! You do not live in Cuba on a ridiculous salary. You're living the high life scamming unsuspecting tourists into using the services you publish on your phishing websites that you don't even have contracts to be able to sell because your failed business left behind a trail of debt so big that you aren't even allowed INTO Cuba anymore.
The Pug is back

Charlottetown, Canada

#22 Jun 18, 2010
My apologies to Liger Omni Potent Magnum. I've just realized I believe I've mistaken your identity.

“HURT ME & MAKE ME STRONGER!”

Since: Nov 08

Where Freedom Dwells!

#23 Jun 19, 2010
WE JUST DONT CARE wrote:
EL PERRITO CUBANO:
Un Cubano se va de cacería al África y lleva a su perrito Viralata.
Un día, el perrito se aleja del grupo, se extravía y comienza a vagar solo por la selva. En eso ve a lo lejos que viene una pantera enorme a toda carrera.
Al ver que la pantera lo va a devorar, piensa rápido qué hacer.
En eso ve un montón de huesos de un animal muerto y empieza a mordisquearlos.
Cuando la pantera está a punto de atacarlo, el perrito dice:
-¡¡¡Ah, qué rica pantera me acabo de comer!!!
La pantera lo alcanza a escuchar y frenando en seco, gira y sale despavorida pensando:
¡¡¡¿Quién sabe qué animal será ese!!. A ver si me come a mí también???!!!
Cherokee que andaba trepado en un árbol cercano, oyó y vio la escena. Sin más salió corriendo tras la pantera para contarle cómo la había engañado el perrito:
¡Pantera pendeja. Esos huesos ya estaban ahí! Además, es sólo un simple perrito!
La pantera, encojoná, sale corriendo a buscar al perrito con el mono montado en el lomo.
El perrito ve a lo lejos que viene nuevamente la pantera con Cherokee y se da cuenta de que este último había ido con el chisme.
¿Y ahora, qué hago?- piensa todo asustado.
Entonces, en vez de salir corriendo, se queda sentado dándoles la espalda, como si no los hubiera visto, y cuando la pantera estaba cerca de atacarlo de nuevo, el perrito exclama:
¡¡¡ Ese indio hijueputa !!!!!!!. Hace como media hora que lo mandé a traerme otra pantera y todavía no aparece!!!
MORALEJA:
EN MOMENTOS DE CRISIS, SÓLO LA IMAGINACIÓN ES MÁS IMPORTANTE QUE EL CONOCIMIENTO.
1.... Procura ser imaginativo como el PERRITO.
2... Evita ser pendejo como la PANTERA.
3... Y nunca, pero nunca, seas un chismoso hijueputa como Cherokee !!!!!!
Muy bueno!

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