I am an Australian citizen working for a multi national engineering company in Thailand. On the 16th of December I went into Western Union in Pattaya and sent US$60 to a person in New Zealand. The money and fee was acepted by WU and MTCN isued. I sent email to NZ to say money sent and could be picked up. Two hours later WU office rang to say they need receivers passport before they can send money, obviously I do not have receivers passport. They ask me to ring head office in Bangkok which I did 4 times. They insist on copy of receivers passport before they send, I ask them why they not ask for this before they take my money if it is a condition, if this was a condition and I have not have copy of receivers passport then WU would not have accepted my money nor would I have given it to them.
I explained this to the Bangkok WU office and asked for my money back.
WU office in Bangkok refuse to give me my money back. I have sent 4 emails to WU through their website on the matter and have had no reply. I am now left with no alternative to file a complaint with the police, the complaint will be obtaining money under false pretences and stealing. I will also purse through the USA comsumer protection and advise the media of WU frauduently missleading the public. To attempt to recover my $US60 will cost me a lot more than the $60, phone calls and time and possible lawyers fees, but it is the principle of the matter, maybe WU think the amount is small and one would not attempt to recover the money so WU can keep. I will also write an offical letter to the directors of of WU on the issue.