MTCN # is NOT required to get $$$ - W...

MTCN # is NOT required to get $$$ - WU says F.U. sucker

Posted in the Western Union Forum

Disgusted

Ormond Beach, FL

#1 Jun 20, 2011
Yesterday (6/19/11) I used WU's "Money in Minutes" to arrange a $90 transfer within the USA. After completing the transaction with the WU clerk but BEFORE giving the recipient the 10 digit MTCN code number needed to receive the money, I started to have doubts about the recipient's honesty and refused to give them the MTCN number. Their angry and abusive reply confirmed their dishonesty.

When I later called WU's fraud dept. to arrange cancellation of the transfer and a refund of my money, I was floored to learn that the money had been given to the recipient even though they did not have the MTCN code. Further, I was told that this was not an error on WU's part. WU does NOT require a recipient to have the MTCN at all, only an ID, and despite common belief, the MTCN code number is only for WU's internal bookkeeping. I strongly objected, pointing out that WU clerks routinely circle the MTCN and tell senders to convey it to the recipient. Further, if the MTCN is not required to receive the money as is commonly believed, then that fact should be noted prominently on the transfer order form. I was then told that such a disclaimer WAS included in the small print on the form. I again objected, pointing out that in the 20 or so minutes I had already been kept on hold I had read the small print and no such disclaimer existed. Again I was put on hold for an extended period. When the clerk came back on the line I was told that I was correct, no such disclaimer existed, BUT since the contract (small print)did NOT specifically say the MTCN was required for money pick-up, WU was not legally obligated to use it as an anti-fraud preventive measure.
When I requested a print out of all transactions (showing time, place and amount) paid to this party in the last 45 days I was told that the information would require a court subpoena.
It seems WU's official motto is F.U. Sucker!!!

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