Disney's Magical Express thriving at OIA; rivals cry foul

Full story: Orlando Sentinel

T hough it is not yet 3years old, Walt Disney World 's popular but controversial airport shuttle and check-in service is luring so many tourists that the company soon might have to expand at Orlando ...

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shame on you

Wilmington, DE

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#1
Feb 21, 2008
 
Disney competitors: Get better or get out of the way. It's called Free Enterprise, and it's why Walt Disney World is the number one vacation spot, far ahead of the Sea Worlds and Universals, which exist by riding on Disney's coattails.
End of story.
Wishful Thinking

Havre De Grace, MD

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#2
Feb 21, 2008
 
...and who wouldn't use the Magical Express? We went on the Disney Cruise, we last saw our luggage at the airport and not again until it was in our cabin! It was so great.

p.s. I highly recommend the Western route, soooo fun!
Chas

AOL

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#3
Feb 21, 2008
 
Come on Southwest-- make it haoone with Disney!!
Truth in America

Orlando, FL

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#4
Feb 21, 2008
 
Thats NOT "Free" enterprise...it is a deceptive practice to circumvent any free enterprise performance. It draws FOOLs like you who don't know the difference. This is truly what it appears to be....a violation of the Anti-Trust Act. A performance in "Monopolizing clients" with false representation. They clearly have to pay for this so-called "Free" service", and are burying the True cost in customers vacation packages. The appearance and mis-representation that it is Free is drawing away from other (Taxi)competitors, the customers and the "right to compete". I don't think this (cuthroat practice) is the "Family image" that Walt Disney, wanted or expected.
Starflyer59

Gainesville, FL

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#5
Feb 21, 2008
 
Truth in America wrote:
Thats NOT "Free" enterprise...it is a deceptive practice to circumvent any free enterprise performance. It draws FOOLs like you who don't know the difference. This is truly what it appears to be....a violation of the Anti-Trust Act. A performance in "Monopolizing clients" with false representation. They clearly have to pay for this so-called "Free" service", and are burying the True cost in customers vacation packages. The appearance and mis-representation that it is Free is drawing away from other (Taxi)competitors, the customers and the "right to compete". I don't think this (cuthroat practice) is the "Family image" that Walt Disney, wanted or expected.
The price of a disney vacation DOES NOT change if you choose the shuttle service. The Package price is the same if you drive or fly into OIA then ride the shuttle. Someone is paying for it somewhere. But it is free.
Scott

United States

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#6
Feb 21, 2008
 
I don't see what the big deal is. Magical Express only takes passengers to about 22 Disney Owned hotels on Disney property. The non-Disney owned hotels like the Swan and Dolphin, and those at Lake Buena Vista are not serviced. Magical Express is operated by Mears Transportation, which did the shuttles before Magical Express. Sure more people come to Orlando because of Disney, but how many hotels does Magical Express not service, the number is in the 100's, or well over 1000. The other transportation companies can handle those travelers.
Interested Observer

Farmington, CT

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#7
Feb 21, 2008
 
Starflyer59 wrote:
<quoted text>
The price of a disney vacation DOES NOT change if you choose the shuttle service. The Package price is the same if you drive or fly into OIA then ride the shuttle. Someone is paying for it somewhere. But it is free.
I agree, Star. I think one can call it a "perk". We all know it's paid for someplace. But, there's no extra charge - like there would be to ride in some hack's crummy limo!
Hmmm

Melbourne, FL

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#8
Feb 21, 2008
 
Is there a rule that states the only way to get from OIA to a Disney property is via the shuttle? That would be a monopoly.
chuck

Windermere, FL

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#9
Feb 21, 2008
 
Sentinel reporters should have included in the story that Mears Transportation is paid by Disney to run Magical Express. What else is missing from the article?
Disgruntled UCF Fan

Shreveport, LA

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#10
Feb 21, 2008
 
The shuttle is free, clean, and doesn't offer the opportunity to be mugged by a dirty Orlando taxi driver. Sorry you can't take advantage of tourists any more.
Lola

United States

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#11
Feb 21, 2008
 
Other hotels offer shuttle service to customers staying at their hotels.
Why is it wrong for Disney to offer Bus service to guests staying at their hotels?
Chris

Waltham, MA

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#12
Feb 21, 2008
 
I travel to and from the airport frequently, traveling nearly two weeks out of every month, and here are some observations from those "small" companies some of you are defending. If they show up on time to take you to the airport, it's a miracle. Everytime one of them goes through a fifty cent toll, they tack on a dollar, am I paying a per-person toll for the driver? Not to mention, that eventhough you ask for a cab driver who accepts credit cards, and I am told by their company that all of them do now, at the end of the trip they'll argue with you saying they can not and need cash, even willing to take you to your ATM to get it; at your expense, though, because the meter will keep running. I hope Disney runs the lot of them out of business. As "Shame on You" suggested, get better or get out.
pat of cocoa

United States

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#13
Feb 21, 2008
 
Maybe sea world and universal will come up with competing plans that will make customers feel safe going from the airport to their properties so they won,t worry about crime.
Free Trade

Apopka, FL

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#14
Feb 21, 2008
 
They're only crying fowl because they had a monopoly before. Now that there's real competition (Disney), they're getting their panties in a wad. Give me a break, this is headlines?
THE SHADOW KNOWS

Kissimmee, FL

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#15
Feb 21, 2008
 
Truth in America wrote:
Thats NOT "Free" enterprise...it is a deceptive practice to circumvent any free enterprise performance. It draws FOOLs like you who don't know the difference. This is truly what it appears to be....a violation of the Anti-Trust Act. A performance in "Monopolizing clients" with false representation. They clearly have to pay for this so-called "Free" service", and are burying the True cost in customers vacation packages. The appearance and mis-representation that it is Free is drawing away from other (Taxi)competitors, the customers and the "right to compete". I don't think this (cuthroat practice) is the "Family image" that Walt Disney, wanted or expected.
Disney buses go straight to their property with visitors that have prepaid for their hotel rooms. Where does the Anti-Trust violation come in ?
Amazing Grace

Winter Springs, FL

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#16
Feb 21, 2008
 
America is a free couintry and we are all free to go our individual ways and do whatever we want. The last thing we need is to have a bunch of taxi and limousine drivers band together and force Disney to stop their shuttle service. Nothing keeps every resort and hotel from running their own transport. Competition, novel ideas, and innovations keep America running. The thinking I read about is the same backwards thinking that wanted to keep firemen on locomotives, engineers on modern jet airlines and wanted to have plumbers union members on hand out at WDW while microwave waveguide was being installed on their radio tower because the union goons figured it was just "pipe".
Carol

United States

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#17
Feb 21, 2008
 
Chris wrote:
I travel to and from the airport frequently, traveling nearly two weeks out of every month, and here are some observations from those "small" companies some of you are defending. If they show up on time to take you to the airport, it's a miracle. Everytime one of them goes through a fifty cent toll, they tack on a dollar, am I paying a per-person toll for the driver? Not to mention, that eventhough you ask for a cab driver who accepts credit cards, and I am told by their company that all of them do now, at the end of the trip they'll argue with you saying they can not and need cash, even willing to take you to your ATM to get it; at your expense, though, because the meter will keep running. I hope Disney runs the lot of them out of business. As "Shame on You" suggested, get better or get out.
Chris, you're right on target with your comments...tolls, ATM trips, the whole works.

Last year, I lived only seven miles from OIA. A close friend flew in to visit and told me she would hail a cab to take her to my house. She knew the route well and the ride should not have been more than twenty-five dollars. The driver argued with her and told her the main road to my house was under construction (it wasn't) and he needed to use an alternate route. By the time she reached my house the tally was fifty bucks and he continued to argue with her. She called me at the office to confirm the route was, indeed, open to motorists and handed the guy his twenty-five bucks. She told him to call the police if that wasn't enough. He drove off and we didn't hear from him again.

As "Shame on You" and you both suggested, they need to get better or get out. If I lived out of town and decided to visit and stay at a Disney property, I would hands-down take Disney's complimentary transportation!
Anthony

Denver, CO

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#18
Feb 21, 2008
 
Truth in America wrote:
Thats NOT "Free" enterprise...it is a deceptive practice to circumvent any free enterprise performance. It draws FOOLs like you who don't know the difference. This is truly what it appears to be....a violation of the Anti-Trust Act. A performance in "Monopolizing clients" with false representation. They clearly have to pay for this so-called "Free" service", and are burying the True cost in customers vacation packages. The appearance and mis-representation that it is Free is drawing away from other (Taxi)competitors, the customers and the "right to compete". I don't think this (cuthroat practice) is the "Family image" that Walt Disney, wanted or expected.
Huh? How is it Anti-Trust or a monopoly for Disney to offer a free shuttle service for their guests, no different than what Marriott, Hilton, and other hotels have been doing for decades?
Mew

Clearwater, FL

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#19
Feb 21, 2008
 
I think people are missing the point. While Disney's service is a great business idea, the overall effect is that Disney guests that use the Magical Express will likely not obtain a personal form of transport (for example, a rental car), and will likely spend all of their time and money inside Disney property. This hurts small business owners; because if the tourists aren't venturing outside of Disney property, only Disney is making an additional profit. You can't have it both ways, citizens of Orlando. You can't scream the praises of "free enterprise", yet scream in terror when all of the smaller businesses in town board up their windows because any hope they had of seeing business was taken away by a corporate giant. When Wal-Mart wants to open a new store, people scream bloody murder because of their effect on small, local businesses. Disney's Magical Express is the same thing, only it's not some huge warehouse-sized store that wants to settle in across the street from a school. The costs of operating all the services in the Walt Disney World Resort are worked into the price of every hotel room. Ever wonder why Disney hotel rooms seem to cost so much more than comparable hotel rooms outside Disney? Even guests that do not use the resort services (like the free busses to/from all the property locations) are paying into the system to support the operational costs.
garym1a2

United States

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#20
Feb 21, 2008
 
I hate riding a Taxi in Orlando, overpriced. I will not do it.

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