Rand McNally's IntelliRoute TND 500 T...

Rand McNally's IntelliRoute TND 500 Trucking Navigation Device Now Available at U.S. Retailers

There are 103 comments on the GeoPlace story from Sep 23, 2009, titled Rand McNally's IntelliRoute TND 500 Trucking Navigation Device Now Available at U.S. Retailers. In it, GeoPlace reports that:

Rand McNally, the trusted leader in trucking industry navigation, today announced the availability of the new IntelliRoute TNDTM 500, the first truck navigation device built from the ground up for professional truck drivers.

Join the discussion below, or Read more at GeoPlace.

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Easter Bunny

United States

#1 Oct 7, 2009
PAID 500 FOR THE TND500 ON VERY FIRST USAGE IT SENT ME ON A NON TRUCK ROUTE AND GOT ME IN A PRETTY STICKY MESS. I BARELY MANAGED TO GET THRU AND NO TICKET TO MY PICKUP. THEN THE ROUTE TO MY DELIVERY IT DID THE SAME ONLY WORST HEADING ME STRAIGHT INTO THE PATH OF A LOW PASS BRIDGE. HOWEVER BEFORE I LEFT I HAD GOTTEN DETAILED INFO ON THE LOCAL ROUTE. EVEN IF THE LOCAL ROUTE WAS CHANGED OR INACCURATE THE BRIDGE NO DOUBT SHOULD HAVE BEEN IN THERE. NOW I AM CONCERNED THAT IT MIGHT TAKE ME INTO OTHER BRIDGES. THE DOCKING SOFTWARE FOR UPDATING IS FAULTY. IT DOWNLOADED AN UPDATE FOR THE DOCKING SOFTWARE BUT COULD NOT SUBMIT INFORMATION TO SUBSCRIBE TO CONSTRUCTION UPDATES. POORLY PROGRAMMED POP UP WINDOWS THAT WERE LOCKING THE SOFTWARE UP UNABLE TO ESCAPE OR USE IT..HAD TO USE WINDOWS TASK MANAGER TO FORCE IT CLOSED. I AM HEADING TO NEW JERSEY AND IT WAS PLACES LIKE THIS AND PA TURNPIKES THAT I WAS HOPING FOR SOME ACCURACY. WHERE THERE IS SO LITTLE ROOM FOR MISTAKE AND SO HARD TO TURN AROUND. SO FAR I CANT SAY IF I WANT TO KEEP THIS DEVICE. I MAY RETURN IT FOR A REFUND.. I CALLED CUSTOMER SUPPORT AND TECH FOLKS WHERE TO BUSY TO TALK TO ME AND THERE WAS REALLY NO CUSTOMER SERVICE LINE SPECIFICALLY FOR THIS PRODUCT. THERE IS NO SUPPORT LINK ONLINE. AND THE PERSON I SPOKE TOO AFTER SEVERAL COMMENTS I AM SURE HAD VERY LITTLE IDEA ABOUT THE ANYTHING AROUND THE PRODUCT. I WANTED TO REGISTER IT OVER THE PHONE AND I WAS TOLD THEY COULDNT DO IT. I SAID WELL THE SOFTWARE DOESNT WORK AND I JUST GOT A BLANK. SO FAR ID SAY RAND MCNALLY HAS DONE NOTHING MORE THAN COPY A SOFTWARE INTO A GPS BOX AND ADD A COUPLE GIMMICKS AND ARE SELLING IT ON THE CLAIM OF HAVING MORE DATA. I CHANGED THE TRUCK SETTINGS TO TRIPLES AND IT STILL TRIED TO ROUTE ME DOWN SEVERAL ROADS THAT NO TRUCK COULD POSSIBLY NAVIGATE ESPECIALLY DOUBLES OR TRIPLES. EVEN AFTER DETOURING THE ROUTE IT REFUSED TO ADHERE TO A SENSABLE ROUTE WHICH IN FACT WAS ONLY ABOUT 5 ROADS AND A FEW TURNS.
ted cohen

United States

#2 Oct 8, 2009
The review by Easter Bunny is excellent.
I was skeptical of this new GPS and for all the reasons Easter Bunny discussed my suspicions are confirmed.
Thank you Easter Bunny. I won't waste my $500 and I hope they return your money.
-ted cohen
maine
kicks the bucket

United States

#3 Oct 8, 2009
I am glad Easter Bunny provided such general problems.. gee, for a review it really lacked any details a good review would have provided...
All CAPS too... got the feeling I was being yelled at across the fence...
sticky mess? could we know where/roads/state? was the road marked "no trucks"? did you obey the signs or just follow the GPS? A professional driver would have consulted his MCRA also to see if any restricted routing...sounds like you failed to use the most important tool you have... Your common sense.
brings back the driver who followed his GPS under a 12' overpass in a 13'6" truck... "followed my GPS" even though multiple warnings... common sense would keep you out of sticky messes..
software does not work? are you a software engineer? or you taking one issue and slamming the entire unit? what if you get a flat in your truck? are you going to a truck repair shop and tell them the entire truck is broke?
I find more questions arising than you giving solid details. A good review simple states facts, not your personal feelings.
and if anyone believes that is a excellent review then all I can say... humm..best not...
wow

West Jordan, UT

#4 Oct 8, 2009
you must be one of the dumb ass truck drivers that was testing it for six months. I am comparing this with the 465t and the garmin is Far better this. I'm hope they will fix this with an update, but for now it is a $500 truck stop locator. Do not buy
wow

West Jordan, UT

#5 Oct 8, 2009
you have got to be one of the dumb ass truck drivers that claimed to have tested the system for six months. I bought one and compared it side by side with the 465t. The tnd 500 is seriously flawed. needs a major update. the current up date is worthless. buy the 465t it is a much better system until they fix the tnd 500.
kicks the bucket

United States

#6 Oct 9, 2009
heard the 465T reboots when you go off your route...sometimes 10 times a day...
Easter Bunny

Deputy, IN

#7 Oct 9, 2009
Well so far the comments on my posting have been more in the way off attacking me than the problem. I never went the route of the low pass bridge. I ignored the route the gps gave me and drove the correct marked route. Others who have commented on this basically have sidestepped much by going for my throat than the problem. I am not interested in those who are more skilled at wisecracks than those who are seriously invested thier minds into the purchase. I did not post here for any reason other than to give folks a head up that the unit has some serious issues and they might think twice about thier purchase. Many a driver i know would heed and appreciate the warning verus some snide character critiques. I will not judge your intelligence you made it clear yourself. I was in a hurry when i posted that but i hold true to it. They have done some updates such as construction routing. However it assumes you want to be routed around it not giving you the option. No VIA points and thats critical for drivers who know not to go down a road and can via around it. I am fully aware this is new and there are bugs as in most products but with all the road testing they claim to have given it. I would think that many of these needs would have been met some time ago not just as the products going out. They claim not me to have road tested it by truckers. As far as my authority on the issue. I have a mind. I dont require it from anyone to use it. I posted here out of haste because i didnt want to join a board and go thru all the hastle of adding a new account to another sight etc. I am fine mapping my route and doing my homework but there is a point when i have to ask myself why bother with a gps? If it simpler to just make notes on paper than use it..I can buy many note pads. Or my tomtom which routed me just fine. I have low pass bridges on the tom tom which i put in myself and with via points i can usually get it to route me in the direction away from non truck routes. Was there a posting in the town of Arnold PA that said no trucks. No. I did encounter one no trucks eventually and i made a tight turn to navigate away and eventually came to my stop.
Sidekick

Albany, GA

#8 Oct 9, 2009
I now own both the 465T and the TND 500 and had them both in the truck and at this point I have to say the 465T is a better product. I think the TND 500 has alot of potential but certainly has some issues that have to be fixed. In my case it wanted me to exit several miles before the actual exit (40 miles plus) then would correct itself after you got beyond the exit that didn't exist. Other then that I haven't had the same issues as Easter Bunny but have only had it for a few days and don't want to give up on a product that I think will be an asset with some needed upgrades.
Sidekick

Albany, GA

#9 Oct 9, 2009
kicks the bucket wrote:
heard the 465T reboots when you go off your route...sometimes 10 times a day...
I have never had the 465T reboot when I got off route. The only complaint is it has taken me on some really stupid routes such as taking me past the exit right next to where I wanted to go and making me do a 5 mile loop. But again you should never rely on the GPS alone. Its not a perfect tool but really does help. The other draw back to the 465T is as far as truck stops and repairs I'm not real immpressed but nothings perfect.
Sidekick

Albany, GA

#10 Oct 11, 2009
After contacting Rand McNally about some issues with the TND500 they suggested updating my GPS that their people were aware of the issues and had taken steps to correct these issues. I used it yesterday and it appeares they have corrected the problems that I had, so before giving up on this very new product update it and give it another chance.After the corrections and comparing it to my 465T now it is a very close call. I really do like the features the TND500 has. Also for you that do find fault in the routing use the feature on TND dock and let them know so they can correct it. If everybody would do that we would have a very valuable tool for trucking.No GPS is perfect but with help from us truck drivers these people are giving us a tool we can help help ourselves with.I also know we don't always have access to the internet to update as often as a new product needs but when givin the chance update when you can. I think were gonna see alot of updates in a short time to correct other issues we probably haven't noticed with the short period of time this GPS has been out.
mhulton

Turtle Creek, PA

#11 Oct 15, 2009
SO I have the TND 500 it has some problems. I have not ran the update yet. Mine also does what sidekick was saying, it tells me to take exits 40 miles early, and then corrects when I pass the imaginary exit. I also wish it was simpler to plan a route, for instance it takes toll roads when non toll routes are only 10 miles longer. And it took me 2 different ways on 1 round trip. I dont know why. Also I couldnt take a turn on its route plan and it said "no safe truck route" and just stopped routing me. Mean while I went one more block and made the left to the same road it wanted me to take. But it is cool the way to does your hours of service and its cool how to logs total miles driven in each state, so as long as they work out the bugs it will be awesome but $500 was alot it should have been more like 350 for the problems it has.
Goobs

United States

#12 Oct 15, 2009
How about found adresses doese the tnd500 know where these adresses are or will it tell me not found.I have the pc miler and the adress finder is indeed of repair,tnd500 or garmin 465t that is the question?? please help.
Sidekick

Albany, GA

#13 Oct 15, 2009
So far both the 465T and the TND have been good with finding addresses and to be quite honest I'm really starting to like the TND more and more everyday.Don't get me wrong I like them both but I really like the cool things the TND has.I still wouldn't hesitate to buy the 465T if your concerned with the TND being so new and still having some issues.
Fifth Wheel

Troy, MI

#14 Oct 16, 2009
The Garmin 465T is a joke too because its truck routing is very unreliable, because you canít customize your routes since it treats all stops as the end of trips, and most of all because you canít toggle the auto-rerouting feature on and off.

Auto-rerouting is a great feature for 4 wheelers, but for drivers who drive 73 foot long 18 wheelers it is a ticket or accident waiting to happen, especially with the 465T which can route you down a road with a low weight limit bridge, a low clearance, or a restricted route as easily as it can route you down a road that is legal for trucks.

In any event, because with the Garmin 465T the auto-rerouting feature canít be toggled off, every time a driver pulls into a rest area or a truck stop the unit automatically recalculates the entire route and each time it does, it is like playing Russian Roulette with your truck driving career.

Thus, even if you work for a company that supplies its drivers with the truck routes, as most truck companies today do, you canít follow the provided company supplied routes if you use the Garmin 465T since it will only allow you to enter one stop at a time and also because it will recalculate the route every time you stop at a rest area or truck stop. In other words, the Garmin 465T, like all the other so-called truck specific GPS devices so for, is a rip off too.
Fifth Wheel

Troy, MI

#15 Oct 16, 2009
The two main purposes of truck specific GPS devices should be to provide bullet proof truck routing so that drivers donít have to consult a MCRA because they will be routed 100 percent of the time down routes that are legal for trucks and that are also free of low clearances, restricted routes, and low weight limit bridges, and to also provide 100 percent accurate trucking specific points of interests that are tailored to the needs of truck drivers.

These devices should also be flexible enough for drivers to enter any number of stops as may be necessary and to be able to seamlessly optimize those stops, and they should also make it easy for drivers to customize their routes in any way that may be necessary.

The only products that I have found so for that come closest to providing the above aforementioned requirements is Streets & Trips combined with the Truck Stops Plus 2010 template.

While Streets & Trips will not do truck routing per se, the reality is no other GPS device does truck routing either, since 100 percent bullet proof truck routing is beyond the reach of technology for a myriads of reasons. However, Streets & Trips does all of the other above aforementioned, plus much more very well.

The Truck Stops Plus 2010 template provides the only searchable trucking specific POI database that is tailor made for truck drivers and the only trucking specific POI database that is pinpoint accurate because it is the only trucking specific POI database that has been professionally geocoded to maps. You can also quickly check for restricted routes and low clearances right from the convenience of your laptop screen with the Truck Stops Plus 2010 template too.

Thus, save yourself a lot of unnecessary expense and useless brain damage and just get Streets & Trips with the Truck Stops Plus 2010 add-on template, since most truck companies today already supply their drivers with the recommended truck routes in any event, and it is a very easy process to just simply sync the company supplied truck routes in Streets & Trips and then save them. That way you will never travel down routes that are not legal for trucks, that may contain low clearances, or may be restricted.
big road wake up

United States

#16 Oct 16, 2009
whats a gps my sense of direction works fine,no wonder everyones on same road working for crap
Sidekick

Albany, GA

#17 Oct 17, 2009
I have found another flaw in the TND500. Seems it has a hard time saving addresses if you want to save them in a group folder. I have more then one group folder and it saves them in the wrong folders or not at all. Go to delete one address and it deletes more then the one you wanted to delete. Thought you might want to know.
big road wake up

United States

#18 Oct 17, 2009
jeez got to be shills and or dorks
Orafice

Belden, MS

#19 Oct 17, 2009
well just got the tnd 500 and will post a full review after about 2 weeks of use and let you know all the details, I have a high level of tech experience and have used the 465t, pc miler and now this one. stand by for the full truth of what this gps is all about.
Sidekick

Albany, GA

#20 Oct 17, 2009
big road wake up wrote:
jeez got to be shills and or dorks
Whatever

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