Hearing Aid Compatibility: Next deadline fast approaching; TV ...

Full story: M2 Communications Ltd.

Fareham, UK. To ensure that hearing aid users are provided with compatible wireless devices, the US Federal Communications Commission demands that digital wireless phones which are manufactured or imported for ...
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61 - 75 of 75 Comments Last updated Aug 8, 2012
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Gerri

Broomfield, CO

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#64
Jan 27, 2010
 
Julie-Zounds Employee My father has had your hearing aids for about 3 years. he now lives in Colorado without any Zounds stores. He needs to have the aids checked as they are not working properly. Now what do we do? Thanks for any help.
Owen Two

South Weymouth, MA

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#65
Jan 27, 2010
 
Gerri:
Gerri wrote:
Julie-Zounds Employee My father has had your hearing aids for about 3 years. he now lives in Colorado without any Zounds stores. He needs to have the aids checked as they are not working properly. Now what do we do? Thanks for any help.
I've mailed my hearing aid to the closest hearing center. They fixed it and mailed it back.

You could try calling Zounds at 888-596-8637, or EMail them at info@zoundshearing.com

Hope this helps.
Gerri

Broomfield, CO

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#66
Jan 28, 2010
 
Thanks Owen. Hoping also to hear from Julie.
Julie Zounds

Glendale, AZ

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#67
Mar 8, 2010
 
Hey there Gerri and sorry for the late response. Where did he purchase originally??? It is a lot easier to mail your aids to the exact location that you purchased. Your home store with have a hard copy of your records and know more about what kind of issues your father has had in the past and know how to handle it on a more personal level
Gerri

Broomfield, CO

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#68
Mar 23, 2010
 
Julie Zounds wrote:
Hey there Gerri and sorry for the late response. Where did he purchase originally??? It is a lot easier to mail your aids to the exact location that you purchased. Your home store with have a hard copy of your records and know more about what kind of issues your father has had in the past and know how to handle it on a more personal level
He purchased them in Mesa Arizona. Any zounds stores still open there?
Thanks, Gerri
do better research

Glendale, AZ

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#69
Apr 2, 2010
 
What makes Zounds Hearing the place to go for hearing aids-
1. incredible sound quailty, i would put the clareza 16 bte hearing aid up against any others.
2. excellent service! no waiting if there is a problem with the hearing aid they will service it right there and if they cant fix it they will replace it so you never go without.
3. good prices and always running coupons to lower the price.
4. no pressure the hearing aid specialist is NOT on commission they recieve salary reguardless if they sell. and they connect with the users and try to truely help people hear better.
5. they are expanding. many more stores will be going up everywhere.
these are all strait facts i know take it from a insider. I see many zounds users and I can honestly say the people are happy with there hearing aids and the service they get, of course you cant please everyone but a large majority love the hearing aids!
Julie Zounds

Glendale, AZ

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#72
Jun 2, 2010
 
Thank you Do Better Research!
I loooove to work for this company and i support it 100% it really is a truly amazing hearing aid.
Keith las vegas NV

AOL

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#73
Jun 26, 2010
 
Julie Zounds wrote:
Thank you Do Better Research!
I loooove to work for this company and i support it 100% it really is a truly amazing hearing aid.
When will you folks come to Las Vegas? I tried a pair in Florida but want something closer to home.
Julie Zounds

Glendale, AZ

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#75
Jul 6, 2010
 
To be totally honest i dont think for a long while. Right now there focusing on the states that are doing very well and expanding there like Arizona and Florida..so i can imagine it will be another few years before they look into expanding to any other state.
confidencee

Glendale, AZ

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#78
Mar 18, 2011
 
Consumer wrote:
Ask Zounds about how they give kickbacks to doctors to refer their patients...
Their website says that their technology is the greatest thing sinc sliced bread, but they have no proof. No clinical research. When you call them, they say all of that information is "confidential". Sounds a little fishy to me...
I'd prefer to stick with a company that has been around longer than a month...
<quoted text>
Zounds, hearing aids are unreliable, cheap and do not last, the company will nickel and dime you to pieces, their only focus is sales, sales, sales. being a former employee, it used to be a good company, with costomer service goals, now they are over priced, they dont care about service, they pulled out of markets leaving hundreds of users with out help and high and dry , the company just wants those people to go away. they are not financially sound, employees are not given goals or budgets just hammered on sales, sales, if you dont get a sale or you get a return your job is on the line, so truely I say to all buyer beware I honestly do not think that they will be around long term, with product instability, over pricing, non licensed or inexperienced people that they work from 8-6 m-sat, upper managment does not know what they are doing, altho the engeenering team is great, but they just cannot compete in this market place the direction they are heading.
Fred

Glendale, AZ

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#79
Jun 23, 2012
 
Tony wrote:
Zounds hearing aids are finally working out the bugs out of the products. They have a one size fits all attitude. Every ear canal is different. Zounds treats their employees very badly. They work them more than 40 hours a week, no overtime, work 6 or more days in a row. They are having a hard time keeping good employees and will be a problem down the road. There has been a big change in the company with the C.E.O and founder Sam has recently been removed and hopefully will be able to regain its sales. Millions of dollars has been pumped into he company and I think the company might be under by Christmas. Therefore, your warranty will be null and void, as the company will be out of business.
Tony posted this what is now 5 years ago and Zounds is still very much extant and prospering. Zounds doesn't "mold" with the ear canal as other aids do but rather with an audio feed tube with a size variable ear canal plug. There are advantages and disadvantages but it's mostly on the up side. The plugs can be "fussy" and irritating. Service in Scottsdale was good and free.

Mom wore them five years till she died. When she had them working, talking to her was normal. Without them, difficult bordering impossible. Laziness is always a problem with hearing aids and, at 96, she never figured out the really easy remote.
Retired State Trooper

Peoria, AZ

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#80
Jul 11, 2012
 
I WAS ONE OF THE VERY FIRST CUSTOMERS AT ZOUNDS..IT WAS THE FINEST HEARING TEST I EVER HAD,
THEY LET ME USE ALL DIFFERENT KINDS OF AIDS TO DECIDE WHICH WAS THE BEST...I GOT THE ONES THAT GO OVER THE EAR WHEN THEY CAME OUT....I WAS TOLD I WOULD NEVER HAVE TO PAY FOR ANY BATTERIES, PARTS,OR SERVICE ON MY AIDS AS LONG AS I HAD THEM, AND UP TO NOW, EXCEPT FOR A NEW CHARGER I PAID FOR, I HAVE NOT PAID ANYTHING FOR REPAIRS, BATTERIES OR ANYTHING ELSE...BUT NOW THAT PROMISE IS GONE, AND THE COMPANY HAS NOW GONE GREEDY..
I COULD NOT BELIEVE THE PRICES NOW FOR PARTS LIKE THE FOAM INSERTS FOR YOUR EARS.!!!! I HAVE RECOMMENDED 27 OF MY FRIENDS TO ZOUNDS, WHO HAVE PURCHASED HEARING AIDS FROM THEM..I WILL NOW TELL MY FRIENDS TO GO ELSE WHERE, SINCE YOU CANNOT TRUST ZOUNDS ANY LONGER, I HAVE LIVED IN SUN CITY WEST FOR 33 YRS, SOLD REAL ESTATE FOR 30 YRS, AND WORKED FOR THE ATTY GENL'S OFFICE FOR 12 YRS, I KNOW A LOT OF PEOPLE HERE THAT I WILL NOW TELL TO STAY AWAY FROM ZOUNDS....AND THEIR HOLLOW PROMISES
Mary Sweeney

Lynn, MA

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#82
Aug 8, 2012
 
carol wrote:
Im an aid user for 10 years and the background noise on mine is horible. But Im a little leary of zounds. What kind of guarantee do they give you
I am not a hearing aid user but was interested because my Dad had a hearing aid and I had been through the very difficult process of convincing him that it was needed.

Re guarantee: if you don't like it you can return it. The reason for this is that one of the things that differentiate it from other products is that it does not have to be molded to your ear. There is a soft foam overlay that does that. That is why you can return it. Thats a better guarantee than any other hearing aid manufacturer is going to give you.
Mary Sweeney

Lynn, MA

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#83
Aug 8, 2012
 
Retired State Trooper wrote:
I WAS ONE OF THE VERY FIRST CUSTOMERS AT ZOUNDS..IT WAS THE FINEST HEARING TEST I EVER HAD,
THEY LET ME USE ALL DIFFERENT KINDS OF AIDS TO DECIDE WHICH WAS THE BEST...I GOT THE ONES THAT GO OVER THE EAR WHEN THEY CAME OUT....I WAS TOLD I WOULD NEVER HAVE TO PAY FOR ANY BATTERIES, PARTS,OR SERVICE ON MY AIDS AS LONG AS I HAD THEM, AND UP TO NOW, EXCEPT FOR A NEW CHARGER I PAID FOR, I HAVE NOT PAID ANYTHING FOR REPAIRS, BATTERIES OR ANYTHING ELSE...BUT NOW THAT PROMISE IS GONE, AND THE COMPANY HAS NOW GONE GREEDY..
I COULD NOT BELIEVE THE PRICES NOW FOR PARTS LIKE THE FOAM INSERTS FOR YOUR EARS.!!!! I HAVE RECOMMENDED 27 OF MY FRIENDS TO ZOUNDS, WHO HAVE PURCHASED HEARING AIDS FROM THEM..I WILL NOW TELL MY FRIENDS TO GO ELSE WHERE, SINCE YOU CANNOT TRUST ZOUNDS ANY LONGER, I HAVE LIVED IN SUN CITY WEST FOR 33 YRS, SOLD REAL ESTATE FOR 30 YRS, AND WORKED FOR THE ATTY GENL'S OFFICE FOR 12 YRS, I KNOW A LOT OF PEOPLE HERE THAT I WILL NOW TELL TO STAY AWAY FROM ZOUNDS....AND THEIR HOLLOW PROMISES
Perhaps they have to meet their payroll too?
Owen Two

South Weymouth, MA

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#84
Aug 8, 2012
 
Retired State Trooper wrote:
I COULD NOT BELIEVE THE PRICES NOW FOR PARTS LIKE THE FOAM INSERTS FOR YOUR EARS.!!!!
According to the Zounds Web site, foam inserts costs 75 cents each. What do batteries (which you don't have to buy) cost?

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