No Sensitivity at the DMV
Charles Sterling

Houston, TX

#1 Apr 23, 2009
I took my 18 year old, special needs, daughter to the DMV. Located off of the Sam Houston Tollway near I-10. We stood in line for 20 minutes as I watched disabled elderly people get through the line because of their disability. I asked the woman who seemed to be in charge, could we go ahead. My daughter just needed to get an ID. Although it was clear my child was disabled; she told me to sit her down and I could continue to stand in the line. After about a total of 30-40 minutes in the line, I found out that I needed to bring school records also; instead, of just her birth certificate and social security. I feel that my time and the uncomfortable feeling my child felt sitting next to strangers, was totally uncalled for. She could've used the same so called sensitivity for the elderly, when it came to my disabled 18 year old. I think there are some priorities that are in the wrong place at some of these DMV centers, or it could be the associates need to be retrained on how to handle the disabled and/or elderly. I'm not asking for any special treatment or anything of this nature; but I feel since I had an disabled person with me, we should've been able to go ahead of the long line just like the elderly were. The swelling feeling of anger that came over me made me take my child out of the DMV and not want to return. I have no choice; because, she needs an ID. Things like this should not happen.

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