Sir
This is a national scandal and it is not right to blame the drivers even though they seem to have a really great financial deal. FCC is managed badly too. Just visit the www.firstcrapitalconnect.co.uk website to read about how the doors all froze and the rest. What is needed is a strategy to run trains. This means thinking more clearly and flexbily. For example why not reopen the Moorgate spur for the duration of the winter and run trains to and from it. The track is there. You have ot get one set of points more to work and boy the customer satsifaction you would enjoy. This present 1.15 from Radlett on trains you cannot even board with risking hurting people is "inhuman"
Yours
Miles Bertie Watson