Annoying Things That Servers or Bartenders in a Restaurant Do

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Since: Jul 11

Folsom, LA

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#1
Jul 10, 2011
 

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1. Ask if you have been there before?(Especially if you have, it's irritating and a time waster).

2. Make comments about what you order whether good or bad, by basically putting their opinion into what you are ordering. It's not your business and it's not nice, so don't go there unless specifically asked to.

3. Take your glass instead of get you a new one for a refill.(That means I am left without anything to drink for that time period, especially if I have food in front of me.)

4. If you are sitting at the bar or table that the bartender or server refills your ice melted glass without dumping out the old watery ice in the glass first.(COMMON SENSE I don't want watery coke for example.)

5. Refills your glass of tea at the table. It would be nice to not have a watery glass of tea and a nice, clean glass.(Common sense again.)

6. Gives you your check when they didn't ask if you wanted it.

7. Wastes time writing their name and "thank you" on the check or even draws stuff. What a waste of time.

8. Gets your dirty dishes first BEFORE going to get your check when you want your check. Common sense I want to leave, so get what I do want before worrying about clean up work.

9. Gets any dirty dishes or any objects and puts it ahead of the customer's request.

10. Auctioning off drinks and/or food when YOUR server is the one that took the order. The servers should be going down the line from a starting point and make sure the food goes in front of the correct person. The only way the server has a good excuse to mess up on this is if the customers switched spots, because then I could see not knowing, but most servers are TOO LAZY today to compare their written orders to what is in their hands, the plates of food or glasses of drinks. Once, I had a waitress in a party of 4 auction off drinks. I was like, how stupid and lazy can she be? FOUR drinks, when she WROTE them down even as to how lazy she was to make us state who had what drink. That's not our job, that's our server's job.

11. Servers that ask you to remind them when you have modifications like adding some condiments. NO, you remind yourself by your written order. Those servers didn't even want to write the stuff down they were so lazy. I have had 3 servers over the years ask me that.

12. Servers that assume things like you want your check just because you ask for a box or assume you want another refill or assume you are going to always share appetizers, etc.

13. Servers that assume change is theirs when the customer never told them to keep it.

14. Servers that you don't know start trying to make a conversation with you BEFORE you get to place your order. Common sense would be WE ARE HUNGRY AND THIRSTY, please LET US ORDER!!

15. Servers that don't apologize when a mistake happens that is theirs.

16. Servers that blame someone or something else for their mistake.

17. Servers that walk away too quickly when they come to see how you are doing that you can't ask them for EVERYTHING you need.

18. Servers that only ask ONE person if they need anything, but not anyone else at the table.

19. Servers that don't write down orders.

20. Servers that don't write down parts of orders, only some, but not all.

21. Servers that assume things such as bringing a ketchup bottle when you didn't ask for one that everyone likes ketchup when they could have just simply asked you.

22. Servers that bring out obvious mistakes when they don't compare their written orders or tickets to the food.

23. Servers that don't go in order in which requests came in so you sit wait 5 minutes for your check when they voluntarily decided to check on other tables or even worse, gone to buss a empty table with lots of dirty dishes.

24. Servers that don't take "NO" for an answer trying to convince you to get a dessert for example. That's aggravating.

25. Servers that don't know the menu.

26. Servers that bring you what they want when they are out of something instead of asking you first.
Oneoftheevilones

Oshkosh, WI

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#3
Nov 6, 2011
 

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Common sense tells me you haven't been a server... while some points are valid, you sound like a snobby brat and I hope to never have to serve your ungrateful ass!

Since: Jul 11

Folsom, LA

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#4
Nov 12, 2011
 

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Oneoftheevilones wrote:
Common sense tells me you haven't been a server... while some points are valid, you sound like a snobby brat and I hope to never have to serve your ungrateful ass!
I am nice person, not a snotty brat. You sound like a VERY**********UNCARING******** ** person. I am grateful, that's why I pay 25%-30% and more tips when I get good service. THAT DOES SHOW I AM GRATEFUL IDIOT!!

I know why you wouldn't serve me, because you are TOO LAZY TO DO ALL THE WORK THAT IT TAKES TO MAKE THE BIGGER THAN AVERAGE TIP, AREN'T YOU?

You don't even know me. I am NICE. I am not snobby. I just want what *I* want for *MY* money like EVERYONE ELSE IN THE WORLD DOES!! What's wrong with that?
andet1987

La Grange, IL

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#5
Nov 12, 2011
 

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server who is nice and smiling to others but somewhat rude to me

server who serves black people nicely and priority treament for fear of being sued for racism

server who frowns and becomes disgusted if the tip is only small

server who does not say thank you when you leave

server who has a lot of makeup

server who has a lot of pimples, etc

server who only wears bra and panty (Hooters)
11-11-11 fatalist

United States

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#6
Nov 12, 2011
 

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1. Yes, I hate being asked if I've been there before, especially when it's combined with your "2." where they comment on your order.
In one pizza-by-the-slice place I ordered two slices of pepperoni. The cheeky student server asked if I'd ever been in before. I said no. He said well the slices are really big here. I said that's nice. He said, so do you still want two. I said, yes that's my order. He pointed to the wall where a pie showed a large pan with six pieces marked instead of the usual 8 and said they are that big. I said fine. So he asked yet again so should we make it one slice. I said NO!
He said, and I quote: "Hey, no need to get testy, I'm trying to help you out. Why don't I just get you one and if you're still hungry you can order another?"
I asked if there was a manager I could speak to.
He finally got the hint and hustled off and brought two slices (they were already under the warming light, I could see exactly how much I was ordering). Then he snuck back behind the counter and spent the time making faces to the cook who didn't seem to agree with him, and tsk-tsk looks at me.
When it came time to pay I just walked out. Let him tsk-tsk that.
11-11-11 fatalist

United States

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#7
Nov 12, 2011
 

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I hate the You-must-sniff-the-cork routine.
I order a bottle of house red while we read the menus.
He wants me to sniff the cork.
I tell the waiter, no I'm not going to sniff, just pour.
He gets all huffy and wants someone else to sniff. I say that's not going to happen. He says should he sniff? I say nobody is going to sniff. It's a cheap non-vintage blended wine packaged in a huge factory. It's going to be fine.
He still wants to override my decision, so I tell him "You know, you look like a poor man who never drinks wine except what he steals from his boss, so don't try to pretend you are a connoisseur. I think we need to find a place with faster service", and we leave. He gets to keep the open bottle.
Writing in paradise

Tampa, FL

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#8
Nov 12, 2011
 

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I bet he DID keep the open bottle, claiming a customer refused it, and I also bet he did NOT sniff the cork before he drank it himself, the phony.
former waiter

Orlando, FL

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#9
Nov 12, 2011
 

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I'm with you on lots of that, but you don't seem to have a fixed rule about when to bring the check. Your own rules conflict. Ask a friend if you can't see it yourself by looking back at your words now.

People just have to accept, as waiters know, that everyone has different rules about that, and they will even change rules from day to day depending on how rushed they are or who they are with.

There IS no perfect way to deal with this, and that's why it always seems different to you.

Since: Jul 11

Folsom, LA

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#10
Nov 14, 2011
 

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former waiter wrote:
I'm with you on lots of that, but you don't seem to have a fixed rule about when to bring the check.
YES, you *ASK* the customer or the customer *ASKS* YOU. There should NEVER be a GUESSING game with ANYTHING brought to the table like that where you could be wrong or even if you aren't, I don't like when servers try to play the mind reader game.
former waiter wrote:
Your own rules conflict. Ask a friend if you can't see it yourself by looking back at your words now.
WHERE? I don't have any conflicting rules.
Jennifer

Lawrence, KS

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#11
Jun 18, 2012
 

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Your list was created by someone who hates bad service...I understand. There are some misunderstandings here though.
*(#1) You don't want anyone to ask if you have been there before? There are some restaurants where if you have not, you need to know some things. The server has to access what to tell you. If they don't ask and just go for the explanation of the menu, would you get pissed off and change your answer to something like "ask if we have dined with you before and save the long winded explanation of the menu to the people that haven't. Common sense yet again".
*(#7) WHo cares? I mean who CARES? It's not something I appreciate but it does no harm. Let them draw a face or write "thanks". This really has nothing to do with service. You say it's a waste of time.
*(#9) This is called multi tasking. It is called "full hands in, full hands out". Maybe it seems like your request isn't important to your server, it is. In fact, as they are grabbing those two dirtly plates from the table next to yours your server is saying "ok, water 22, ring in re-fill of coke for this judgey guy over here, bus table 21, pick up cosmo and oban from teh bar, fire table 17, grab that huge stack of menus from co-worker so he can keep taking the order on hte big top, "FOOD RUNNER", run food to 19, re-silver 18 for soup". You are important to him/her. You are, they just have to do some other stuff too. Okay?
*(#12). Getting you a free refill without asking you if it's ok. If something is free, it should keep coming until you say "no more thanks, I'm done after this one". The server shouldn't interupt you with petty questions. If your water is low, it should be filled, not asked if you want more, right? You are there to be served, not constantly asked if you would like to be served.
*(13). I agree. But, you seem to be a HUGE proponent of wasting time. Tell the server if you want change or not when they retrieve the check...unless you are just testing them, looking for a reason to tip poorly?
*(21) Ketchup is free, it's a free service. What if someone at the table doesn't want any but then decides "yoiu know...I could go for some ketchup!" Not you have to flag down your server. Why? Wastes time. Just let the ketchup be at your table. It's ok buddy, it's just ketchup, right?
*(#23) Oh you're ready adn you are ready NOW GDI! What if they had dropped the check one minute ago when you hadn't asked for it? You'd be pissed. Now you have to wait because they have other cutomers to attend to...and you're pissed.
You may not like this questions, and I already how you will respond but I shall go forward anyway. Do you like being upset with service? Are you the type of person that invites mistakes so you can be upset?
It is funny that I found you, I am launching a website tomorrow for servers on how to do it and do it well. I am very much interested in making guests happy and delivering an exceptional experience. It is a conundrum though. I have waited on over 30,000 people. DO you think that every single one wants to wait to ask for the check, would be offended over ketchup at a table or be pissed that they did not have ask for a re-fill of pepsi.
I would love to talk to you personally about service and better ways to get everything done for you when there are other things to do.
I am series.
jenn_moleski@yahoo.com
ill give you my phone number, we can have a chat! It will be enlightening for both of us.
Jennifer

Since: Jul 11

Folsom, LA

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#13
Jun 19, 2012
 

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Jennifer wrote:
(#9) This is called multi tasking. It is called "full hands in, full hands out". Maybe it seems like your request isn't important to your server, it is. In fact, as they are grabbing those two dirtly plates from the table next to yours your server is saying "ok, water 22, ring in re-fill of coke for this judgey guy over here, bus table 21, pick up cosmo and oban from teh bar, fire table 17, grab that huge stack of menus from co-worker so he can keep taking the order on hte big top, "FOOD RUNNER", run food to 19, re-silver 18 for soup". You are important to him/her. You are, they just have to do some other stuff too. Okay?
NO, NOT OK. I am paying *YOU* not that dirty dish. That dirty dish isn't tipping you, CUSTOMERS ARE BY HOW MUCH**********TIME********** YOU ARE SPENDING GETTING THEIR STUFF.

If you went into McDonald's and the person decided to stock bags(this actually happened) instead of taking your order how do ****YOU***** feel that they are ***IGNORING YOUR TIME AND PUTTING IT ****LAST**** WHEN A REAL LIVE HUMAN BEING WITH FEELINGS SHOULD BE FIRST, HUH?

What you are doing is called be LAZY, VERY INCONSIDERATE, and UNCARING about your customers.

You aren't always going in the kitchen to need hands full in hands full out. For example, getting my check, you don't need to go to the kitchen at most of the restaurants. My refill, they have soda stations, no need to go to the kitchen. Extra napkins, no need to go to the kitchen.
Jennifer wrote:
*(#12). Getting you a free refill without asking you if it's ok. If something is free, it should keep coming until you say "no more thanks, I'm done after this one". The server shouldn't interupt you with petty questions.
It's not OK, because you didn't get your customer's *PERMISSION* FIRST since they are *PAYING FOR THE ****SERVICE***(which means you could be wasting their time if they don't want that refill).

The item is free, but the ****SERVICE****** ISN'T, that means since you aren't paying the customer, the customer is paying you, you don't get to decide that,*****WE DO****** since *WE* hold the money you want from us. When *YOU* pay us a tip, we will gladly do it your way, but it's not that way, so we should have it *OUR* way.
Jennifer wrote:
*If your water is low, it should be filled, not asked if you want more, right? You are there to be served, not constantly asked if you would like to be served.
NO, I am there to get what ***I***** want. I want to be asked, I ****WANT TO BE ASKED SO MY TIME IS WASTED GETTING ME AN UNWANTED ITEM*****. Do you realize people can switch drinks that people do this? I have and my husband have switched before. I have switched from dr. pepper to coke to iced tea even. My husband switched from a cup of coffee to a diet coke. My husband switched from 2 diet cokes, to a water.

I am there to be served the way ****I***** want. YOU NEED TO ASK AT THE GREETING "Would you all like refills without being asked throughout your service?" It's not *YOUR* call to make. I have sent servers back before with them trying to ORDER for me.

WHERE do you get from that you have rights to ORDER for the customer, huh?

NOWHERE does it state the customer has to stick with the same drink they ordered the first time around. There's no such rule.

WHY do you want to be a CONTROL FREAK, HUH?

If you want our money, you do as ********WE********** WANT ONLY!!

Continued next posts:

Since: Jul 11

Folsom, LA

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#15
Jun 19, 2012
 

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Jennifer wrote:
(#1) You don't want anyone to ask if you have been there before? There are some restaurants where if you have not, you need to know some things. The server has to access what to tell you. If they don't ask and just go for the explanation of the menu, would you get pissed off and change your answer to something like "ask if we have dined with you before and save the long winded explanation of the menu to the people that haven't. Common sense yet again".
This makes no sense. If we have been there before, we may and I have known MORE than servers before even at restaurants I have never been to before even. If we haven't been there before, we can ******READ A MENU********.

It's ANNOYING having to answer a question over and over again when you are a regular customer. You don't need to know this. Once and only once, we were asked at Red Lobster if we had been there before. Do you realize how that wasted time? We had already waited 5 minutes to get greeted already and even saw another server greet a table that came in AFTER us BEFORE us when we walked in first when they opened. It's annoying and it makes NO SENSE. WE CAN *********READ THE MENU********** I DON'T NEED YOUR INPUT UNLESS IT'S ASKED FOR!!
Jennifer wrote:
*(#23) Oh you're ready adn you are ready NOW GDI! What if they had dropped the check one minute ago when you hadn't asked for it? You'd be pissed. Now you have to wait because they have other cutomers to attend to...and you're pissed.
You are stupid. There's no need to be pissed if you VERBALLY COMMUNICATE EVERY SINGLE THING DUMBASS IDIOT. All you have to do is say when you are asking about dessert that if we want dessert "Would you like the check as well" if we don't want dessert or anything else ask us if we want the check. Understand, it's that simple.

I am not pissed if I told you NO and then you had other customers. For example, we have asked for more time to order. Well, obviously when you do that, you create wayyy more time sometimes than what you need, because sometimes your server now is taking a party of 5's order and it may be a while, but it would be OUR FAULT since we asked for more time, understand?
Jennifer wrote:
Do you like being upset with service? Are you the type of person that invites mistakes so you can be upset?
NO, I want PERFECT service if I can have it. I don't want problems, WHO DOES? Seriously, who would go out to eat knowing they are going to be miserable?
Jennifer wrote:
you think that every single one wants to wait to ask for the check, would be offended over ketchup at a table or be pissed that they did not have ask for a re-fill of pepsi.
No, because not everyone feels the same, but some people DO feel like me.

I would love to talk to you personally about service and better ways to get everything done for you when there are other things to do.

Continued next posts:

Since: Jul 11

Folsom, LA

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#16
Jun 19, 2012
 

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Jennifer wrote:
*(13). I agree. But, you seem to be a HUGE proponent of wasting time. Tell the server if you want change or not when they retrieve the check...unless you are just testing them, looking for a reason to tip poorly?
I am not looking for a reason, I am seeing if they are a GOOD, DECENT human being or not to steal or not. We hardly EVER pay with cash, so in all honesty, it's really not an issue for us. I didn't do it for that the time I did and the waiter decided to tip 31 cents of our change to himself, so I got even by asking for my 31 cents back, stiffing, and REPORTING the THEFT to the manager. He could have given over if he wanted to if he didn't want to get the change. He didn't have to do that. We were owed $5.31, he only gave us $5. He could have given us $6 if he didn't have coins and it wasn't busy like 4p.m. on a Saturday, not some really busy time or anything.
Jennifer wrote:
I am series.
I think you meant "serious", not "series" LOL.
Jennifer wrote:
jenn_moleski@yahoo.com
I am sending this response to that email. I will also send a list of pet peeves which may be some of the same ones in the list, but some may be added, I don't know. I wrote the list a long time ago. I also have my blogs as well. I will email you my blog links. We won't talk on the phone though, too risky for someone to want to hunt me down or something.

Since: Jul 11

Folsom, LA

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#17
Jun 19, 2012
 

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Jennifer
"I have waited on over 30,000 people."

Well if you have, you know that not everyone is the same that they don't always like the same things all the time that everyone in this world is different, so WHY are you treating them the same then such as bringing ketchup, bringing the check, bringing refills when you don't know if or what the customer wants, huh?

Service is supposed to go by INDIVIDUALITY, NOT EVER BY MAJORITY since you are getting a tip based on each person at each table what *THEIR* OPINION IS about your service.

You don't sound like you have that you don't know that some people don't want ketchup, some people don't want to be asked about refills. Here's some people that agree with me about refills:

http://diaperswappers.com/forum/showthread.ph...

n3w2clO3h said:
“ask me if I want a refill when my glass is empty, please don’t assume I want one…you will waste more this way”

http://www.reviewstream.com/reviews/...

Famous said:“I’m the type of iced tea lover who’s extremely picky about the teas I drink. When in restaurants, I hate when the waitress refills my iced-tea glass without asking-completely disturbing my perfect tea/sugar ratio.”

http://1000awesomethings.com/2008/06/30/994-w...

“Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want.:)”

This was a **********WAITRESS********** that said this. This PROVES YOU ARE WRONG!! EVERYONE IS DIFFERENT AND SHOULD NOT BE TREATED AS EVERYONE WANTS THIS OR THAT!!

http://www.yelp.com/biz/outback-steakhouse-st...

“I’m an iced tea drinker, so I generally like to finish a glass before it’s refilled. When a partially empty glass gets refilled, it borks my sugar to tea ratio!"

www.etiquettehell.com/smf/index.php...

Hijinks saids:“Usually if they ask, I’ll say I’d like to switch to water please – I’m only drinking full flavor pop while pregnant, to avoid aspartame – because I don’t need all of that sugar. So bringing me another Coke without asking is mildly annoying, but I’ll still drink it LOL”

See, she may drink it, but she TRULY WOULD HAVE PREFERRED WATER. You don't see that you are a ********CONTROL FREAK********** HUH? IT'S NOT YOUR DECISION TO SAY WHAT I WANT TO DRINK NEXT. WHO THE FUCK ARE YOU TO TELL ME WHAT ***I**** WANT NEXT IN **MY*** SERVICE**** THAT I AM *******PAYING**********YOU*** FOR? You aren't paying me, so WTF should *YOU* have a say so in what *I* want, huh?
Jesus_H_Christ

Pittsburgh, PA

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#18
Jun 20, 2012
 

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Some of the things you are whining about are simply the customary way of serving, such as clearing your plates before bringing you the check.

It's the same at IHOP as it is at The Four Seasons.

If you are done eating, put your dishes on the edge of the table if you want to get out of there faster and back to your television set.

You should stick with McDonalds and Burger King.

Since: Jul 11

Folsom, LA

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#19
Jun 20, 2012
 

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Jesus_H_Christ wrote:
Some of the things you are whining about are simply the customary way of serving, such as clearing your plates before bringing you the check.
HOW the heck is that "CUSTOMARY" to think of dirty dishes as having feelings that these objects are more important than human being's wait time, huh?

A good, caring server gets your check first and THEN while you read your check, they grab the dirty dishes, understand? THAT would be FASTER and it would be thinking of the customer's feelings and time.
Putting dirty dishes first isn't thinking of the customer, just of side work that can be done later.
w1ll1ams

San Antonio, TX

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#20
Sep 6, 2012
 

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Let me share some secrets with you.
I've been a restaurant manager for seven years, so let me share some knowledge.

These are in no particular order.

1. "Removing plates before you're gone is called 'pre-bussing.'"Server's don't do it by choice. It is corporate policy. This is taught in training. Full hands in, full hands out. Period. No exceptions.

2. "Bringing refills without being asked." This is called
'silent service.' This is also taught in training. This means to serve the guest without them having to ask for it. I've never had a guest complain about bringing a refill. Again, Server's don't do it by choice. It is corporate policy.

3. "Giving their opinion on the dish you order." Yes, if I heard one of my team members say "ew, don't get that dish, it's gross", I'd be sure to write them up. At my restaurant, we have our servers say "good choice!" and name something positive about the dish. Believe it or not, if you speak positively of an ingredient that a guest was not aware was in there, it could change their mind. This avoids the conflict of the guest not liking the food later. It saves time and money. This is corporate policy for Server's to do such, especially on dishes that are commonly sent back.

4. "Asking if you've been there before." As 'annoying' as it may get, the server is simply trying to personalize service for you. We teach our Server's to make every service different, and they start off by establishing the reason for the visit. Whether it be trying something new, a graduation, or just to eat dinner, it gives you that feeling of being valued as a guest. Again, this is part of corporate policy.

5. "Writing "thank you" on your check." I don't see the harm in this. It's just polite.

6. "Servers who don't write down orders." I can understand if it is 4 complete meals, but if you ask for boneless buffalo wings, there is no need to write it down.

7. "Servers that don't know the menu." Learning a ten page menu takes time, believe it or not. I have servers who have been on the floor for a month and still do not know every piece of the menu. Everybody learns differently. Some people take longer than others. I don't see harm in the server looking at your menu to help answer a question. Please, be patient with them.

8. "Bringing your check before you ask for it." This goes back to silent service. Just because your check is brought to you, by no means are you obligated to wrap up your meal or stop ordering food. In some restaurants, your check is brought to you so you can see where you are at total wise. You are still more than welcome to order more food. We typically have our servers deliver the check with dessert. If no dessert is ordered, then we have our servers ask if they are ready for their check. Don't get so butthurt when the server brings you your check.

9. "If you were paying me, I'd gladly do things your way, but you aren't paying me, you want OUR MONEY, therefore, you do it *OUR* way, GOT IT? Have I made myself clear I am the BOSS of *YOU* if you want OUR MONEY?" Your entire attitude in this statement just bothered me. You are the one who made the choice to come out to eat. You should know that every restaurant does everything differently. Servers are simply that. Servers, not servants.

Those are the main points that I had an issue with. The rest of them are understandable. Did you notice a trend here? A lot of the things that servers do are things that we tell them to do. Everything that a server does is outlined in our corporate policy. Please don't take it out on them. This is simply a way of running business.

Before you post an article like this again (yes, this is an old article, but I came across it anyway), think of how to use your words. You were a bit disrespectful.
Anon

Fort Worth, TX

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#21
Sep 6, 2012
 

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Ok so I've been a server for a year and everything we do is because we are told to do so in training. If you have a problem with it maybe you should eat out at McDonald's they'd love to take care of you there!!

Since: Jul 11

Folsom, LA

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#22
Sep 8, 2012
 

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w1ll1ams wrote:
1. "Removing plates before you're gone is called 'pre-bussing.'"Server's don't do it by choice. It is corporate policy. This is taught in training. Full hands in, full hands out. Period. No exceptions.
When you do it doesn't have to be done when a customer asked for something when that something isn't in the kitchen STUPID for example a refill, they have soda stations at a lot of restaurants that you don't have to go to a kitchen to get them. Also, the check, a lot of restaurants like the chain restaurants have computers in the dining area, no need to make a customer wait for their check to worry about bussing a table. Another thing, if you put in an order, you don't have to take the dishes since you aren't going into a place to have hands full in, hands full out, so SHUT THE FUCK UP YOU STUPID TWIT KNOW-IT-ALL!!
w1ll1ams wrote:
2. "Bringing refills without being asked." This is called
'silent service.' This is also taught in training. This means to serve the guest without them having to ask for it. I've never had a guest complain about bringing a refill. Again, Server's don't do it by choice. It is corporate policy.
Actually they do have a choice, READ AND WEEP IDIOT:

http://www.stuckserving.com/waiter-story-here...

JT said I quote: "Obviously if a customer says they don’t want one, I am not expected to bring one."

Then when I kept mentioning that he could ask at the greeting if the customers wanted that type of service to begin with, he said this: "I’m done, please never come into Chili’s if you’re from the New Orleans area. I’m absolutely not kidding."

That **********PROVES********** he was ALLOWED TO ASK IF SOMEONE WANTS A CERTAIN SERVICE, just not at each refill, understand? SO YOU ARE WRONG, I am CORRECT!! All you do is when you **GREET** the customers, you ask if the customer wants it or not. NO CUSTOMER HAS TO TAKE IT IF THEY DON'T WANT IT STUPID ASS, UNCARING, and CONTROLLING IDIOT!! It's ABSURD to think someone should be able to ORDER for you when the customer is PAYING for their time there in their tip IDIOT!

Also, WHY do most servers don't do this, huh if it's SOOOOOOO REQUIRED HUH? I would say I get refills without asking around 40% of my outings. Usually we get to order ourselves. Don't you agree that's how it SHOULD be since it's OUR MONEY PAYING FOR OUR TIME THERE AND WE ARE DRINKING IT, NOT THE CORPORATE PEOPLE, HUH?
w1ll1ams wrote:
3. "Giving their opinion on the dish you order." Yes, if I heard one of my team members say "ew, don't get that dish, it's gross", I'd be sure to write them up. At my restaurant, we have our servers say "good choice!" and name something positive about the dish. Believe it or not, if you speak positively of an ingredient that a guest was not aware was in there, it could change their mind. This avoids the conflict of the guest not liking the food later. It saves time and money. This is corporate policy for Server's to do such, especially on dishes that are commonly sent back.
But your opinion doesn't matter, MINE DOES since *I* am the one *********PAYING********** HERE, so KEEP YOUR MOUTH SHUT ABOUT WHAT *YOU* THINK!! WE ARE PAYING FOR OUR TIME HERE NOT TO HAVE IT WASTED, UNDERSTAND? If you want things your way,*YOU* pay *OUR TIP THEN*, UNDERSTAND? I could care less about if *YOU* think it's a good choice. MOST SERVERS DON'T DO THIS. We LITERALLY have had maybe less than 5, LESS THAN 5 PEOPLE DO THIS SHIT! MOST SERVERS DON'T DO IT, so NO, it's OBVIOUSLY NOT REQUIRED IDIOT!! YOU ARE 100% WRONG!! I wouldn't keep requesting the same servers if they kept doing that dummy. I would have asked not to get them if they would have done that the first time we had them dummy!

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Since: Jul 11

Folsom, LA

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#24
Sep 8, 2012
 

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w1ll1ams wrote:
1. "Removing plates before you're gone is called 'pre-bussing.'"Server's don't do it by choice. It is corporate policy. This is taught in training. Full hands in, full hands out. Period. No exceptions.
When you do it doesn't have to be done when a customer asked for something when that something isn't in the kitchen STUPID for example a refill, they have soda stations at a lot of restaurants that you don't have to go to a kitchen to get them. Also, the check, a lot of restaurants like the chain restaurants have computers in the dining area, no need to make a customer wait for their check to worry about bussing a table. Another thing, if you put in an order, you don't have to take the dishes since you aren't going into a place to have hands full in, hands full out, so SHUT THE FUCK UP YOU STUPID TWIT KNOW-IT-ALL!!
w1ll1ams wrote:
2. "Bringing refills without being asked." This is called
'silent service.' This is also taught in training. This means to serve the guest without them having to ask for it. I've never had a guest complain about bringing a refill. Again, Server's don't do it by choice. It is corporate policy.
Actually they do have a choice, READ AND WEEP IDIOT:

It won’t let me send links, so for the “.”, I am putting “DOT” in the web address.

stuckservingDOTcom/waiter-stor y-here-is-a-nice-comment-form- the-squidoo-lens-about-the-wai ter-tip-anybody-feel-the-same- way/comment-page-2#comments

JT said I quote: "Obviously if a customer says they don’t want one, I am not expected to bring one."

Then when I kept mentioning that he could ask at the greeting if the customers wanted that type of service to begin with, he said this: "I’m done, please never come into Chili’s if you’re from the New Orleans area. I’m absolutely not kidding."

That **********PROVES********** he was ALLOWED TO ASK IF SOMEONE WANTS A CERTAIN SERVICE, just not at each refill, understand? SO YOU ARE WRONG, I am CORRECT!! All you do is when you **GREET** the customers, you ask if the customer wants it or not. NO CUSTOMER HAS TO TAKE IT IF THEY DON'T WANT IT STUPID ASS, UNCARING, and CONTROLLING IDIOT!! It's ABSURD to think someone should be able to ORDER for you when the customer is PAYING for their time there in their tip IDIOT!

Also, WHY do most servers don't do this, huh if it's SOOOOOOO REQUIRED HUH? I would say I get refills without asking around 40% of my outings. Usually we get to order ourselves. Don't you agree that's how it SHOULD be since it's OUR MONEY PAYING FOR OUR TIME THERE AND WE ARE DRINKING IT, NOT THE CORPORATE PEOPLE, HUH?
w1ll1ams wrote:
3. "Giving their opinion on the dish you order." Yes, if I heard one of my team members say "ew, don't get that dish, it's gross", I'd be sure to write them up. At my restaurant, we have our servers say "good choice!" and name something positive about the dish. Believe it or not, if you speak positively of an ingredient that a guest was not aware was in there, it could change their mind. This avoids the conflict of the guest not liking the food later. It saves time and money. This is corporate policy for Server's to do such, especially on dishes that are commonly sent back.
But your opinion doesn't matter, MINE DOES since *I* am the one *********PAYING********** HERE, so KEEP YOUR MOUTH SHUT ABOUT WHAT *YOU* THINK!! WE ARE PAYING FOR OUR TIME HERE NOT TO HAVE IT WASTED, UNDERSTAND? If you want things your way,*YOU* pay *OUR TIP THEN*, UNDERSTAND? I could care less about if *YOU* think it's a good choice. MOST SERVERS DON'T DO THIS. We LITERALLY have had maybe less than 5, LESS THAN 5 PEOPLE DO THIS SHIT! MOST SERVERS DON'T DO IT, so NO, it's OBVIOUSLY NOT REQUIRED IDIOT!! YOU ARE 100% WRONG!! I wouldn't keep requesting the same servers if they kept doing that dummy. I would have asked not to get them if they would have done that the first time we had them dummy!

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