Open Position in Varna

Since: Mar 14

Varna, Bulgaria

#1 Mar 17, 2014
Senior Customer Care Adviser
First Online Solutions company is looking for a person who believes in and his/her experience can prove us that the most important for serving a customer is the service to be not just the best but legendary.

If you are passionate about building customer rapport and loyalty and you know how to do it then we give you the chance to do it today!

Responsibilities include but are not limited to:
Manage on-going customer relationships to ensure service levels are exceeded driving high levels of customer satisfaction
Mentoring the Customer Care Department how to create experience that our customers not just love but would recommend to their friends
Training our teams how to show an impressive, positive, ready-to-help and caring approach to our customers
Making sure that our teams treat our customers in a special way and always not just make them happy but also exceed customers expectations
Create and update customer support material, including users’ manuals and training guides
Collaborate with internal departments to escalate major service issues and ensure each is properly addressed
Use and grow the support knowledge base to share knowledge collectively with the team and other departments in the company
Ensure database records are kept up to date and are accurate.
Following up procedures and liaising with other departments

Job Requirements:

3-year experience working on a customer service position
Your native language is English
Confident and clear communication skills
Positive attitude, friendly and approachable nature
Enjoys solving issues and feeling fulfilled by doing it
Excellent time management and ability to prioritise
Ability to take responsibility and make decisions
Passion for taking care of customer satisfaction
Enthusiastic and self-motivated
Demonstrable selling skills are desirable

Here's our promise for those of you who manage to impress us:

Opportunities for developing your talent
Professional experience in the field of customer service
Regular communication with our international clients
Remuneration package and individual awards
Business trips
Appreciation of your hard work
Enjoying table football, table tennis, darts, play-station and massages in the office
Incentives and social benefits package

Please send your CV and cover letter – both in English, till 31.March.2014

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Top Stories Discussions

Title Updated Last By Comments
The Christian Atheist debate (Jun '15) 4 min Joe Fortuna 88,475
Christians cannot debate with ATHEISTS 7 min another viewer 671
News Roman Catholic church only true church, says Va... (Jul '07) 35 min truth 665,573
Poll Was 9/11 a conspiracy?? (Oct '07) 40 min X Pendable 284,678
I LOVE you, Ewa M S 49 min Doctor REALITY 5
News The 'Fake News' Con: A Case Study 59 min Twizzler937 33
Bush is a hero (Sep '07) 1 hr bad bob 184,799
Prove there's a god. (Mar '08) 3 hr New Age Spiritual... 977,487
Secular Humanism VS Christianity 4 hr Scaritual 269
More from around the web