Glenn Toyota of Frankfort KY
Posted in the Top Stories Forum
Since: Oct 09
#1 Oct 1, 2009
Over the last few days Ive been looking at a car from Glenn. We agreed on a price and I filled out the papers and put insurance on the car. When it came time to pay for the car I offered a credit card and they wouldnt take it. The funds were all there and that wasnt the problem, they just didnt want to deal with the headache of being paid by credit card. They told me they couldnt take more than 2000 towards the car from a credit card. I know this is bogus because Ive sold several cars using credit cards for more than 20,000.00. Then when they told me they would accept a debit card I called my uncle for his because I did not have the funds available in my account. They said this was ok and I got his info and was ready to take the car. Then out of nowhere they want a fax or copy of my uncles Drivers License. So my uncle faxed a copy and it wasnt good enough. We couldnt read anything but the California across the license. Then I have my uncle send a second and it was clear but his photo was very light. They again refused to accept payment for the car. They were very rude the whole process and made me feel like they didnt want to sell to me and only me. They made excuse after excuse not to take any payment but cash. It was ludicrous and nobody should have to deal with that. The managers name is Randy Brown and hes a horrible person. DO NOT GO TO GLENN. I have reported this to the bbb and if you would like to see the complaint it should be on the site soon. Thanks for reading and good luck to you in any future car buying experiences.
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