Walgreens Pharmasis czars gone wild

Posted in the Top Stories Forum

Since: Dec 13

Boca Raton, FL

#1 Dec 17, 2013
I KNOW this is way too long, but it is IMPORTANT. If you can NOT read it all skip to paragraph marked ‘A’ at the bottom. IT MIGHT sound like fiction BUT ever word of it is true. I would place my hand on a Bible. As a customer, I could give a hoot about coupons and discounts. I WANT the OLD PHARMACY ATTITUDE & SERVICE BACK
We have used Walgreens since the 80’s.,Dallas TX. Jupiter FL., New York & Boca Raton FL.Joy in Dallas. Very quick, knew my pharmacists, clean stores well stocked stores. Hay, they even called you for problems. WOW
Moved to Jupiter, located the perfect store. I loved my pharmacists, John, U.S. hwy store. GREAT attitude, Went way beyond the normal to help. My husband and I require quite a few meds. If needed, he would look around, call , give the option of have it brought in or go to that location.He even built a secured drop off red mail box, to cut having to stand in the wait line.
We moved to New York for ONE YEAR, it was huge and was basically hell UNTIL I found found a small prescriptions and emergency items only Walgreens with a real throw back to the ‘old school’ pharmacists named Steve, on 9th St. and 42nd. St.
1. He would keep my (special meds. he pre-ordered) for me to get each month in a vault so they would always be there for me each month
2. He even helped me locate (by phone) a couple of meds. Walgreens did not carry at a mom & pop store right down the street, they even used my insurance. He sure did not need to do that.
3. Once, when both my husband & I were just out of the hospital,that night IN THE SNOW, he had one of the cashiers deliver my meds., because his delivery guy had already done the runs for the day and I needed the meds. SHE REFUSED my tip. New Yorkers NEVER refuses tips!
Then I returned to Florida. In that ONE year I was gone Walgreens was fined for some drug issues. Guys, it is now like trying to get drug from Nazis. The pharmacists have turned into Drug czars:
1. Walgreens WILL NEVER have the THREE PRESCRIPTIONS at the same time that I require monthly.
2. The inspection process on controlled prescriptions is IMPOSSIBLE.
3. The pharmacy will NOT tell you IF ANY WALGREENS STORE have the meds. You have to get in your car and drive store to store.
4. No store will process your prescription UNLESS you have a prior history with them which narrows your shopping Ares.
5.. Your Drivers license Must be up to date with the proper address AND be in that neighborhood if you are new. IF all that is correct, then the processing time is at least 12 hours You have to leave the hard copy while they work on the process so you can NOT even see if another store has the meds.(which eliminates continuing to shop for another store in case during the clearing process they sell ALL of there monthly allotted amount they said they had when you dropped off your hard copies.(THIS HAPPONED TO ME)
6. The pharmacist are LESS than nice, they truly have turned into nasty, evil, augmenting drug czars with one answer ‘ we DON’T have it at this time, and we are NOT allowed to discuss with you WHERE in the Walgreens chain you MIGHT find it, NEXT CUSTOMER’.
7. I have spent (in ONE day) in a cab, because I can NOT DRIVE for health reasons, OVER $140.00 looking for and NEVER finding my legal meds.
8. Finally I use a service provided by my insurance and mail them away (which is scary due to the time it takes) each month.
It is horrible; all of this is due to the law suit settlement. We customers, with legal prescriptions are being punished for your settlement. I detest the new ellist attitude of the new pharmacy. They do NOT feel they are there to serve but to police.
It is very sad. I miss the old Walgreens. The friendly store that truly tried to service and help people. HELP!

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