Massage Envy's Poor Business Ethics

Massage Envy's Poor Business Ethics

Posted in the Top Stories Forum

Since: Jul 09

West Palm Beach, FL

#1 Jul 12, 2009
Do not sign up for a membership with Massage Envy. The Royal Palm Beach location on 441/SR7 owned by Kevin Kern should be avoided at all costs. I had a horrible experience trying to cancel my membership after having it frozen since I was laid off in January of this year. This franchise has no business ethics. Their contract states that you have to cancel 30 days before your next charge. I called to unfreeze and cancel 36 days prior to my next charge and was met with resistance and outright harassment from Kevin Kern and was lied to by Marie and Angela at his request.

They need to be put out of business. I hope to hear from anyone who has had a bad experience with this franchise. I have plenty more to say on the subject but I will hold off for now.
Bill Knox

Buffalo, NY

#2 May 25, 2011
I am from Buffalo, NY and I was Kevin's accountant and did his restaurant and personal accounting and tax work. After a fire at his restaurant, he moved to Florida without paying me back accounting fees of $7500.00. Any insights into your case, I am interested in learning about.

Lake Worth, FL

#3 Feb 18, 2013
during a short tenure i saw many unethical things being done at massage envy. kevin and his mother josie kern run that business with no morals. the company employs "front desk" associates that must lie to customers about the benefits of massage so they sign up for a 12 month membership and if you try and get out of it putthemunder's situation is likely to occur.

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