Nine retailers with the worst customer service

Mar 8, 2013 | Posted by: roboblogger | Full story: WHP-TV Harrisburg

Courtesy CBS MarketWatch: Customer satisfaction with retailers is at an all-time high.

Comments
21 - 40 of 48 Comments Last updated Mar 25, 2013

Since: Nov 12

Location hidden

#21 Mar 10, 2013
Outcast- I didn't need to come back with anything because you didn't actually disprove any of my points. You simple confirmed my points, but minimized their importance.

Exa from armpit of america: I never glorified the position of MGR or any other store position. YOU are so fascinated with my position, that you projected your own psyche onto me. I don't think the MGR position is tough, glorious, difficult or anything else. I could give a shit. It's just a job that pays the bills. I could quit or get fired today, and be making the same salary within another 2-3 years.

Trust me, no one knows better than me that companies don't give a real sh*t about their employees. I'm just a name and a number, and if I don't produce results- I'm gone. I've got my personal effects ready to be packed up in under 60 seconds.
Diane

Phoenix, AZ

#22 Mar 10, 2013
Really?? Why are you so quick to challenge those of us that lost our jobs at Walgreens? You kick people when they are down. Do you think I chose to be unemployed?
The only politics I can blame is horrible management. I fell through the cracks and nobody helped me. I trusted the company with all my heart. I believed in the open door policy and the 4 way test. Charles Walgreens beliefs. The Walgreens creed.
Guess what? I am 60 years old and definitely not in the best of health anymore.
Do you know what it's like to lie awake at night and wonder why my life has come to this? Why I quit my profession as a floral designer to work at a wonderful company with Benefits and Retirement plan?
This has been one of the hardest things I've ever gone through. All because of a bully of a manager . I reported him instead of sucking up to his anger and wrath. Shame on me for trusting.

Since: Dec 12

Location hidden

#23 Mar 10, 2013
disgovernment wrote:
Outcast- I didn't need to come back with anything because you didn't actually disprove any of my points. You simple confirmed my points, but minimized their importance.
You didn't need to come back with anything but you felt obligated to come back with personal attacks?

And "minimizing their importance" is equivalent to devalue? Just wait for the day they minimize the importance of your position. It's happening everyday. Your job is getting easier every day is it not? Soon the ASM will take your spot at half the pay. Minimized indeed.

Oh by the way. Yo mama! Chump.

Since: Nov 12

Location hidden

#24 Mar 10, 2013
I've made it clear that I don't care if they eliminate my job. It's not only their RIGHT, it is their OBLIGATION to eliminate my job if it doesn't advance the stock price. We aren't owed anything by employers, except for that which we are "promised." (aka a paycheck for days worked)

I'm sorry, but the 1950's ended over 60 years ago. There is no company loyalty anymore. If you guys didn't see the writing on the wall back in the 1990's- you weren't paying attention.

Your federal, state and local governments put so much taxes, regulations and other pressures on businesses- that businesses had to do what they had to do to survive. And, unfortunately, employees paid a price.

You guys are reaping what your government sowed. Don't blame companies- blame things like socialism, FDR, etc.

Diane- your situation is an individualized one. I don't know the details, and am therefore unable to offer an opinion. Regardless, I am sorry if went down as you described.

Since: Dec 12

Location hidden

#25 Mar 10, 2013
Yeah yeah, believe the BS Wagner fed you. Walgreens is making money hand over fist because of the labor cuts. If you haven't been told yet, WAG wants to have $9 billion in cash reserves by 2016. They're making plenty of money.

And I'm not to say they can't. They have every right to make as much money as they want. And as employees, we can also voice our complaints that our company is not acting ethically by cutting long time employees to 32 hrs a week while Wasson gets a multi million dollar raise.

I don't think any of us would give a damn if Wasson made $100 billion a year as long as we're paid a full 40hr/week and staffed properly.

By the way, this topic was about bad customer service and Walgreens. Thanks for turning it into your political soap box.
disgovernment wrote:
I've made it clear that I don't care if they eliminate my job. It's not only their RIGHT, it is their OBLIGATION to eliminate my job if it doesn't advance the stock price. We aren't owed anything by employers, except for that which we are "promised." (aka a paycheck for days worked)
I'm sorry, but the 1950's ended over 60 years ago. There is no company loyalty anymore. If you guys didn't see the writing on the wall back in the 1990's- you weren't paying attention.
Your federal, state and local governments put so much taxes, regulations and other pressures on businesses- that businesses had to do what they had to do to survive. And, unfortunately, employees paid a price.
You guys are reaping what your government sowed. Don't blame companies- blame things like socialism, FDR, etc.
Diane- your situation is an individualized one. I don't know the details, and am therefore unable to offer an opinion. Regardless, I am sorry if went down as you described.

Since: Mar 12

Location hidden

#26 Mar 10, 2013
Last summer, Walgreen bought a 45% stake in Alliance boots for $6.7 billion which consisted of $4 billion in cash and $2.7 billion in company stock. Walgreen has the option to buy the remaining 55% by 2016 for $9.5 billion in cash and stock but we would also assume Alliance Boots debt. The debt was about $11 billion as of June 2012.

Walgreens website > Company Information > Newsroom > Press Releases > General News

13 February 2013

Walgreens and Alliance Boots Outline Strategic Growth Drivers at Analyst Meeting

Wasson outlined Walgreens fiscal year 2016 financial goals assuming the exercise of the company’s option to proceed to a full combination with Alliance Boots. Together, the companies aim to have sales of $130 billion or greater; adjusted operating income between $9 billion and $9.5 billion, or $8.5 billion to $9 billion on a GAAP basis; $1 billion in combined synergies; and operating cash flow of $8 billion or more.*
WMAG

Hobbs, NM

#27 Mar 10, 2013
I read these often snd keep seeing disgoverns rants. I wish i knew who he is so i can put my fist in that racist motherf---ers mouth'!!! Keeps saying "your government, where the f### do you think you live you fu##en bsstard!!!!

Since: Nov 12

Location hidden

#28 Mar 10, 2013
My store is staffed properly and all my leadership folks, all my dept heads and everyone else who wants it DOES get 40 hours a week. So, if you aren't getting it, not sure what to tell ya.

WMAG- I would love to meet up you one day you f**king a*s clown.

Yeah, it's YOUR government, because YOU voted them into office. It's not MY government because I vote freedom. Is it the native indians government? They live here too. Go ask one what they say.

Racist? Sorry, that I'm not. Racism is the Republican and Democrat parties and their anti-immigrant policies. Racism is the patronizing attitude of both parties to minorities.
Anonymous1

United States

#29 Mar 10, 2013
Lets not stop at #9 at this rate top 3 is in sight.
outsider

Hobbs, NM

#30 Mar 10, 2013
Ahahaha....good one wmag!!! That punk ass cashier Disgov is a coward. Only thing he can fight is his wife. Poor little stockboy is trying to be somebody behind his keyboard......GOD BLESS AMERICA!!!!!

Since: Nov 12

Location hidden

#31 Mar 10, 2013
lol, outsider, you dumb ass. Have you honestly resorted to applauding your own posts under another user name? That's pretty pathetic. Are all peeps from Carlsbad that stupid or just you?
outsider

Hobbs, NM

#32 Mar 10, 2013
Ahahahahaha!!!!!!!!!!
outsider

Hobbs, NM

#33 Mar 10, 2013
Poor little stockboy....
DizzyG

Benicia, CA

#34 Mar 11, 2013
disgovernment wrote:
Racist? Sorry, that I'm not. Racism is the Republican and Democrat parties and their anti-immigrant policies. Racism is the patronizing attitude of both parties to minorities.
There's a difference between ILLEGAL immigration and LEGAL immigration. Only the left biased media uses the two interchangeably.

Are you advocating and justifying ILLEGAL immigration for corporate profit? Most legal immigrants, even the legal Hispanics, DON'T want illegal immigration.

You should also be happy that obummer is giving your illegal amigos a immunity and pathway to citizenship.
mmhae

Madison, WI

#35 Mar 11, 2013
Get back on track. Aren't you just proud of the fact that Wags has been declared a provider of POOR service. In the top 9! Not surprised. Anyone else notice where stock prices went?
outsider

Lovington, NM

#36 Mar 11, 2013
I agree mmhae, I think customer service has really suffered the last couple of years. I don't think it's because of the employees, most of them are friendly and polite.....I really believe all the cut hours and stores running on skeleton crews is the biggest reason. I also think Wasson is aware of it but just doesn't care.
Diane

Phoenix, AZ

#37 Mar 11, 2013
Mark Wagner just made a nice little chunk of change by selling off quite a few shares. I am still wondering why Kathleen Wilson Thompson sold so many shares January 3, 2013 right BEFORE the annual meeting!
Corner of happy and healthy? You bet...for corp!
Employees are a necessary evil to them.
blue bell

Euless, TX

#39 Mar 12, 2013
-- brittany -- wrote:
I hate people constantly asking me if I need help. They ask me on every aisle at Home Depot. Hey, pal, I'm not afraid to ask if I need something. If you have nothing else to do, straighten the shelves, don't stop me cold while I'm shopping to discover I wasn't asking you a question because I didn't have a question.
A lot if people won't. They will just leave and you just lost that sale for not asking.
Anonymous1

United States

#40 Mar 12, 2013
Walgreens has a lot people that can't find s$@t so having people helps with assisting them and reducing shrink
Anonymous1

United States

#41 Mar 12, 2013
The people at top need to take paycut for the bad job mismanaging the Esi situation, Probably not they got a pay raise for a crappy job. These bad decisions costed Walgreens a lot customers, money and employee wages

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