Charter's Customer Service: What Cust...

Charter's Customer Service: What Customers Have to Say

There are 14 comments on the Patch.com story from Mar 23, 2012, titled Charter's Customer Service: What Customers Have to Say. In it, Patch.com reports that:

After we heard about Charter Communications' new ALL IN Customer Guarantee , a new customer satisfaction initiative the company launched, we hit our social media outlets to find out what real Charter customers in the St.

Join the discussion below, or Read more at Patch.com.

Billy

United States

#1 Apr 1, 2012
Charter sucks and their customer service sucks even more. I lose service every cuple of months. I don't watch too much TV, but when I want to, it really pisses me off when I cat due to Charter's terrible services.

Since: Apr 09

Saint Clair, MO

#2 Apr 2, 2012
Good Morning Billy,

I'm extremely sorry to hear that you've had some troubles with your services. My name is George Vick, and I'm a Senior Social Media Specialist with Charter. I can definitely assist in getting any issues that you have corrected. Please send an e-mail to [email protected] with the name, address, and phone number on the account, as well as a link to your Topix post. In the subject line of your e-mail, please put “Attn George: Topix.”

For information on the Charter Social Media team, you can visit: http://www.charter.com/Umatter2Charter

Sincerely,

George Vick
Senior Social Media Specialist - Charter
[email protected]
http://www.charter.com/Umatter2Charter
http://community.charter.com/
angie satterfield

Farmington, MO

#3 Apr 2, 2012
Umatter2Charter wrote:
Good Morning Billy,
I'm extremely sorry to hear that you've had some troubles with your services. My name is George Vick, and I'm a Senior Social Media Specialist with Charter. I can definitely assist in getting any issues that you have corrected. Please send an e-mail to [email protected] with the name, address, and phone number on the account, as well as a link to your Topix post. In the subject line of your e-mail, please put “Attn George: Topix.”
For information on the Charter Social Media team, you can visit: http://www.charter.com/Umatter2Charter
Sincerely,
George Vick
Senior Social Media Specialist - Charter
[email protected]
http://www.charter.com/Umatter2Charter
http://community.charter.com/
that is so full of crap everyboby should do what i did go with direct tv........and get all cards games not the 25 no shows u verse and charter has both suxs to no end
Just a Guest

Ballwin, MO

#4 Apr 3, 2012
angie satterfield wrote:
<quoted text>that is so full of crap everyboby should do what i did go with direct tv........and get all cards games not the 25 no shows u verse and charter has both suxs to no end
I don't believe Charter is going to miss any games.

“look up and laugh”

Since: Jun 08

guess, where

#5 Apr 4, 2012
I FINALLY got them to stop phoning me weekly wanting me to bundle. I am retired from the phone company and get my home phone VERY cheap(less than $10 a month) and go to library or free internet cafe for internet. I told them if they kept calling I would discontinue my service. FINALLY they stopped calling but I still get weekly mailings and that is a waste of postage and printing for them.

Since: Apr 09

Saint Clair, MO

#6 Apr 4, 2012
Greetings jdmdusa,

I'm terribly sorry to hear that you're still receiving unwanted contacts from us. You can opt out of any marketing contacts at https://connect.charter.com/cas/portal/settin... . Or, if you would prefer for us to have you removed, you can send an e-mail to [email protected] with the name, address, and phone number that you would like to be removed. Please put “Charter George – Topic” in the subject line, so I can keep an eye out for your e-mail.

For more information on Charter’s Social Media team, please visit http://www.charter.com/Umatter2Charter .

Have a great day,

George Vick
Senior Social Media Specialist - Charter
[email protected]
http://www.charter.com/Umatter2Charter
http://community.charter.com/
inkypan

Arroyo Grande, CA

#7 Apr 20, 2012
1) Why doesn't Charter update its HD menu when new HD channels are added? Echo Passport has a menu selection for HD channels but it hasn't been updated in eons, only the few initial HD channels are listed. The only way I can find out about the new channels is to go through the entire program guide. What a pain.

2) Are there any Charter HD DVRs that allow for an external hard drive?

3) Is Charter working on a DVR sysstem to compete with Dish Networks' Hopper/TV everywhere? If so, when can I expect it in my area?
Braedon

Sikeston, MO

#8 May 2, 2012
I would like charters dvr to have a bigger storage!! And also shows that allow you to view them in hd should take you straight to the hd channel. Why would I wanna watch the birds in standard definition?? That's like ordering salad with no dressing. Of course I want the dressing in top.
unhappy customer for 10yr

Odenville, AL

#9 Jun 16, 2012
why is it that whenever we have to sign into a contract with charter that it is so one sided, my 2 yr contract ran out about 6 months ago and my bill went from 177.00 a month to 298.00 a month so when I called and asked them about it they said my contract ran out so i needed to resign that was fine but my bill went to 194.00 a month and then I had to go through this verbal contract which stated if I down sized my account during this 2yr contract I would be pentalized for BREACH of contract when june 18th comes around they will be taking 9 channels from me which one of them is CMT which i like so they can go hd ,but now i will have to a receiver to pick this channel up which will cost me extra alos that means i will have to get 4 more boxes, if anyone seeing the same thing please post a replay. thanks.
George Miller

Suwanee, GA

#10 Jan 17, 2013
The reception on HD has been poor to non-existent for several weeks. We have gone through the process of calling, waiting on techs(the last three were later than the two hour time frame). Recently, a "supervisor" called and said he was going to take care of the problem. He and other techs with him have been here four times and no improvement. He checked the boxes outside and said they were the problem but he had to "Gold Plate" our house or the Charter people would not fix our problem. After "Gold Plating" no improvement, then he showed up unannounced and said he was going to fix the problem and he had a discount coupon to give us for our patience with the problems. Then he said he was out of coupons but would come back tomorrow. No show!
Do you know the definition of insanity? Well, we aren't going to keep doing the same thing and expect a change. The titled people are protected from talking to the scum customers and the email goes unanswered. What kind of company does this to good customers????
Well the supervisor got mad at me today and said he was done with me, that he didn't have to put with me demanding that our problem be fixed. He had done all that he could. He has told me that Charter is all screwed up and he had to jump through all these hoops before they would entertain sending someone to see the "real problem" he had already reported. Quite an organization! Adios!
Directtvcustomer

Saint Louis, MO

#11 Jan 18, 2013
Umatter2Charter wrote:
Greetings jdmdusa,
I'm terribly sorry to hear that you're still receiving unwanted contacts from us. You can opt out of any marketing contacts at https://connect.charter.com/cas/portal/settin... . Or, if you would prefer for us to have you removed, you can send an e-mail to [email protected] with the name, address, and phone number that you would like to be removed. Please put “Charter George – Topic” in the subject line, so I can keep an eye out for your e-mail.
For more information on Charter’s Social Media team, please visit http://www.charter.com/Umatter2Charter .
Have a great day,
George Vick
Senior Social Media Specialist - Charter
[email protected]
http://www.charter.com/Umatter2Charter
http://community.charter.com/
So glad to see these complaints, especially the one about the contract issues. I was seriously thinking about changing. Thanks topix posters for letting me know of the poor service.
baja7475

Paso Robles, CA

#12 Jan 18, 2013
Sorry I never posted in here before. Been a customer of Charter for over five years and I'm pretty happy. Just like any other business there are several different ways of getting info, find your favorite and have some knowledge so you can ask the write questions. Got everything on one bill which is nice with over 100 HD channels.... Like other utilities, if you live in a older neighborhood or home it might not be the companies fault. Wires and boxes go bad that are out of the reach of the company. So make sure your house is up to date with all of the new tech.
shawn

Buffalo, NY

#13 Jul 24, 2013
Been with charter for a few yrs. I never had an issue till the last yr or so. With my bill getting higher and higher. I would call and they would feed me a line or two. The last 4 months has been really bad service with them. I am on a good plan now that I like. The issue is because of the past changes my bill is high. I will admit I fell behide due to my daughter having health issues. I called today to see if they would set up a payment plan ....a promise to pay. Well I got denied. They told me they have did this in the past and people abused it. Well why should I have to be punished for other peoples actions. I give them dates thatI can pay. I was going to pay half of my over due balance today and then the other half in two weeks. ThenI would make a payment every two weeks till I was caught up which would be the end of august 2013. I was trying to avoid them turning it off and then having to pay more to reconnect. Looks like they lost a customer and will be losing a few more this week. After I told my family what happen they no longer want to be with a company that don't care about losing u in the first place. Most of all won't help when there is a struggle in a customer and there trying everything to stay a customer and feel like nothing matters. I use the internet mainly to look up medical things that my daughter is going through. Now I'm going to be lost. Cant make it to the library that much. I just want my services back on and to be put on a payment plan ....promise to pay unless I break it. Which I won't at all. Think you can help?
Bob

Cheyenne, WY

#14 Jul 28, 2013
Set my dvr to record and it usually does. But sometimes on the important shows i set the dvr to record an early morning show and at midnight it eliminates the record. My dvr or the software?

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