New Mexico MVD: Still the worst customer service on the face of the planet.

Posted in the New Mexico Forum

Since: May 10

Location hidden

#1 Aug 18, 2011
The following is a copy of an email I just sent to Governor Martinez's office concerning the constant nonsense of attempting to register vehicles at New Mexico's MVD offices.

Keep in mind, this is after the previous owner had to be asked to sign the title in two different places, several months apart, and after that still wasn't sufficient, he had to be asked yet again to sign, and get notarized, ever MORE papers provided by the MVD. Yes, the fellow REALLY wanted to sell the vehicle! And there are three or four signatures, several months apart, to prove it!

The vehicle in question is a 1985 Ford Bronco, and is definitely a "fixer-upper". The selling price?$500.

After finally titling the vehicle yesterday, and receiving a state issued printed title, with my son's name on it, he bought insurance and went to the MVD to register it....only to find that even though he has a legitimate printed title in hand, the state's computer had apparently not caught up with ink yet..and still shows the previous owner as the legal owner...thus, they refuse to register the vehicle. They told him to come back tomorrow, and perhaps the computer would be caught up by then.

Utter nonsense.

"Good afternoon.

I voted for Governor Martinez, and generally support what she is trying to do, but I'm disappointed in the years and years of unacceptable customer service offered by the various branches of the New Mexico Motor Vehicle Division.

My son just came back from his THIRD trip to the Bloomfield MVD to try to get his vehicle titled and registered, which he is doing on his own time, at his own expense.

After several delays in acquiring title, it was finally titled in his name yesterday, which allowed him buy the the required insurance yesterday afternoon prior to registering the vehicle today.

He just returned from the Bloomfield MVD office, after being denied registration, because they told him the computer had not updated the ownership information with state offices yet.

He has a printed title in his hand, with his name on it, and the proper insurance documents, and is sent packing from the MVD with no registration because the computer is too slow? I'm sorry, but I've experienced some of the most horrible lapses in customer service of my lifetime (and I'm 47 years old) at New Mexico's MVD offices, and it appears that it's getting no better.

He was told to return again tomorrow and hopefully the computer would be updated by then.

Unacceptable service from a state agency.

Rather than worry about banning fireworks, which is a problem for a few days a year, may I suggest getting to work fixing the crappy MVD system..which is a problem ALL YEAR LONG!

Thank you.

Cary L. Nickel
Farmington"
twitter

Carlsbad, NM

#2 Aug 21, 2011
the fix for the crappy mvd department/workers is to terminate them all and privatize the department

government is NOT working
NewMexico Taxpayer

Albuquerque, NM

#4 Aug 25, 2011
Governor Martinez needs to remove the unaccountable MVD administration. Try and get anything done through Santa Fe's administrative MVD office, and it will make you just as upset as waiting in an office. Don't bother calling the MVD director or either of the deputy directors because your call will not be returned in a reasonable amount of time.

Considering the budget crisis the state is facing, the administrators should be ashamed of themselves taking our money and not doing the work the citizens of New Mexico need done.
dunno

Santa Fe, NM

#5 Aug 25, 2011
what you are talking about - that new office in Santa Fe is very efficient. Dunno why they only take American Express, cash or a check - that's random.
NewMexico Taxpayer

Albuquerque, NM

#6 Aug 25, 2011
dunno wrote:
what you are talking about - that new office in Santa Fe is very efficient. Dunno why they only take American Express, cash or a check - that's random.
If you had a positive experience at the new office in Santa Fe, that is great, but when I said administration I am referring to the people "in charge" of the MVD, namely the director and deputy directors at the Joseph Montoya Building. It is cronyism at a lower level of government.
badbadbad

Carlsbad, NM

#7 Aug 25, 2011
you think you have bad mvd service in santa fe
you should come see our s88888 service in carlsbad

the most inefficient in all of NM
NewMexico Taxpayer

Albuquerque, NM

#9 Aug 25, 2011
badbadbad wrote:
you think you have bad mvd service in santa fe
you should come see our s88888 service in carlsbad
the most inefficient in all of NM
In my opinion, the problem is the MVD leadership in Santa Fe. If you go on the MVD website it lists Keith Perry as the Director and Alicia Ortiz and Paul Montoya as deputy directors. I was having an issue at my local MVD and when it wasn't resolved at the office I called the Santa Fe office number. I never received a call back from the person I left numerous messages with so I chose to escalate the issue to the director. I never received call from the director nor either of the deputy directors. After a few days of calling, I was finally transferred to someone who was able to assist me.

This agency needs better direction and more accountability instead of whatever it is we are stuck with now. Kudos to the few good NM MVD employees!
Better2think

Albuquerque, NM

#10 Aug 26, 2011
They need to run as a business and less like government. Employ the secret shopper approach many businesses use. That way they can have a relatively unbiased customer and situation to gauge their customer service and use those results to improve service and hopefully weed out the bad employees.
MissedNews

Albuquerque, NM

#11 Oct 15, 2011
NewMexico Taxpayer wrote:
<quoted text>
In my opinion, the problem is the MVD leadership in Santa Fe. If you go on the MVD website it lists Keith Perry as the Director and Alicia Ortiz and Paul Montoya as deputy directors. I was having an issue at my local MVD and when it wasn't resolved at the office I called the Santa Fe office number. I never received a call back from the person I left numerous messages with so I chose to escalate the issue to the director. I never received call from the director nor either of the deputy directors. After a few days of calling, I was finally transferred to someone who was able to assist me.
This agency needs better direction and more accountability instead of whatever it is we are stuck with now. Kudos to the few good NM MVD employees!
Did Keith Perry get fired?
NewMexico Taxpayer

Albuquerque, NM

#12 Oct 15, 2011
MissedNews wrote:
<quoted text>
Did Keith Perry get fired?
Yeah, they reported it on KRQE.

http://www.krqe.com/dpp/news/politics/governo...
Laura

Albuquerque, NM

#13 Apr 6, 2013
twitter wrote:
the fix for the crappy mvd department/workers is to terminate them all and privatize the department
government is NOT working
There are several privately owned MVD's they are called MVD Express. But you'll pay 2 times the price with the same crappy service.

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