No One Smiling at Kool Smiles

Full story: WXIA Atlanta

Tens of thousands of Georgia children may soon lose their dentists. A major provider of dental services in Georgia, Kool Smiles, with ten dentist's offices across the state, is suddenly losing two, big ...
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61 - 80 of 209 Comments Last updated Thursday Jul 10
cuky

United States

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#63
Feb 28, 2011
 

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IT is true, kool smiles only care about money not your child. I work there for 14 month and believe me i saw how cruel this people can be . Please dont take your kid there is other and better places to take then. Where they can trat your kid with respect and caring.. And if you take your child there ask for a second opinion. And dont let kool smile work on your kid without your presence ..
Stephanie

Auburn, AL

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#64
Mar 2, 2011
 

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They told me they would have to put my two year old in a straight jacket with four people holding her down to drill in her tooth and fill it. I took her to a dentist who said they would not do that, because they did not believe in torturing children, they would just put her to sleep. It worked nicely!
Diana

Scottsdale, AZ

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#65
Mar 3, 2011
 
DO NOT take your child to Koolsmiles in El Paso, TX. The service is awful, the dental assistant cleaning my daughter's teeth was chatting away and made my child bleed because he was distracted. My child is now terrified of dentists! The staff in the front office are not empathic at all. I would never recommend Koolsmiles to my worst enemy.
Grace

Palestine, TX

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#66
Mar 20, 2011
 
Im nervous. My mom wants to take me to cool smiles but I read all of the bad comments... What do I do?
ctmom

Brockton, MA

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#67
Mar 21, 2011
 

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Grace wrote:
Im nervous. My mom wants to take me to cool smiles but I read all of the bad comments... What do I do?
Show your mother these post. please don't let her take you there. they are horrible. try helping your mother by looking up other dentist in your area and get info on them just like you have done with kool smiles. good luck dear hope all works out. remember brush your teeth :0)
Kelly UnkoolSmiles

United States

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#68
Apr 13, 2011
 
Hi, this is Kelly from Hampton VA... I HATE KOOL SMILES!!! My mom cancelled my other dentist (who were really NICE! p.s. they gave me and my 13 yr old sis GOODIE BAGS when we were done with every appointment!!) and sent me and sis to Kool Smiles. I saw one of the dentists yelling at a poor little kid (he was 8 or somthing) saying, "Shut up, you can open your mouth! Your old enough!" Then she came to me... and I was thinking, oh god, not me, do that kid over there.... THEN, she came. Of course I stayed silent, and when she moved to my sister, I can't remember if she even changed her GLOVES! she had blood from my sis's mouth EVERYWHERE. It was everywhere. Not kidding. I have to go to the "KOOL SMILES" again to get my teeth done. If my momma really cared, she wouldn't take me to that place EVER AGAIN. There was a sassy nurse who said "your child got cavities" and my mom said "what??" and she said "mmhmmm, yes Ma'am" in a VERY irritating and sassy voice. I was about to pull her tooth out, and say "SMILE.:)". Never go to Kool Smiles. Take it from the 11 year old writing this. uggghhhh.... More like "UNKOOL FROWNS". What should I doooo!!!
tuthfairy

Essex, MD

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#69
Apr 18, 2011
 
I've never worked at a kool smiles to comment on the company, but let me assure you that a Dental Hygienist is MORE than qualified to conduct dental screenings. They have at least a 2 year degree and have taken board exams to become licensed in their state. Alabama is the only state that gives training on the job!!!!
Screening wrote:
<quoted text>Anything less than a Dentist conducting the screening is invaluable. DH or DA's are just not experienced enough and remember the goal here is to recruit more customers. Once the customer information is gathered they will be called to the point of no return.
Alicia McLeod

United States

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#70
May 1, 2011
 
SillyPretty wrote:
<quoted text>
You go to HELL. Just because a parent has been neglectful or has medicaid doesnt give the dentist the right to abuse the children. Someone should tie you up and pull your teeth out without drugs.
REGARDLESS of whether a parent is neglegent or ignorant in a child's dental care or NOT, this should not dictate how a dentist treats that child!!! My great-granddaughter left Kool Smiles in Columbus, GA a couple of months ago after having a small filling performed. She was eager to go back. When she did, another dentist handled her case. He did not take his time deadening the area to be worked, he began working, she was in pain, and as a result she stopped cooperating. His answer was to strap her down head to toe and complete the process....and her mom absolutely refused!!! She will never EVER take any of her children (4) back to Kool Smiles and we urge everyone to boycott this establishment!
Joie

Dacula, GA

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#71
May 10, 2011
 

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DO NOT TAKE YOUR KIDS TO KOOL SMILES!!! I made that mistake and took Zoie there, first visit they said she had 4 Cavities and filled those,Short story at how that went..they strapped her down to this board and kicked me out the room to wait in the lobby, 2nd time around they said she had 6 cavities and wanted to fill those, I needed a second opinion, Got that today and was told My child's teeth are fine!!! she doesn't have any Cavities and didn't even need the work she had done! I'm heart broken my child had to be put through that so they could make a few extra dollars!!! Kool's smiles hasn't seen the last of me!!!
FLORENCE

Elkins, WV

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#72
May 11, 2011
 

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CHEESE
delilah

United States

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#73
May 18, 2011
 
fk kool smiles !!! they should not be allowed to strap down children, i switched over to kid do smiles and thy are very nice and know how to work with children !
delilah

United States

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#74
May 18, 2011
 
i ment kid do dental !! thy are awsm !

Since: May 11

United States

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#75
May 20, 2011
 
Joie wrote:
DO NOT TAKE YOUR KIDS TO KOOL SMILES!!! I made that mistake and took Zoie there, first visit they said she had 4 Cavities and filled those,Short story at how that went..they strapped her down to this board and kicked me out the room to wait in the lobby, 2nd time around they said she had 6 cavities and wanted to fill those, I needed a second opinion, Got that today and was told My child's teeth are fine!!! she doesn't have any Cavities and didn't even need the work she had done! I'm heart broken my child had to be put through that so they could make a few extra dollars!!! Kool's smiles hasn't seen the last of me!!!
I'm sorry Zoie is suffering...did they ask you if you were okay with mercury or silver fillings? Was the dentist a PROBATIONER DENTIST? The Dental Board and Probationer Dentist avoid telling parents of children and patients at the place of treatment which if the practicing dentist is on probation. It is outrageous consumers and patients are not informed of the increased risk that exists when a practicing PROBATIONER DENTIST is allowed to attempt to reform their punishable conduct in a consumer/patients mouth.
lindsay

Seven Valleys, PA

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#76
May 21, 2011
 

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I live in baltimore and I just took my kids to kool smiles..I had no problems n went back in the room they also had a lil play ground inside! Is there anyone who has had a problem with this kool smiles
TLJ

Portland, OR

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#77
May 28, 2011
 
Brenda wrote:
Why would you let someone do root canals on a child that is going to loose their baby teeth when they grow older? Why would you leave your child in there by himself? My kids are 10 and 11 and I still stay with them when they are having their teeth checked. I don't mean to put the blame on just you but I fault both you as a parent and the dentist. PLEASE, have this place investigated so that this will not happen to another child. I hope that you kept the pictures and the invoice to show what they done to your son.
Sometimes you have to do root canals on baby teeth so that they dont affect the adult teeth that are right under them. The infection can go all the way down the roots, and eat at the permanent teeth. If you need a root canal (baby tooth or not) have it done.
Tooth Fairy

Lake Charles, LA

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#78
Jun 4, 2011
 
jAMIE wrote:
<quoted text>
TRUST ME I WORK FOR THEM. THEY COULD GIVE A SHIT ABOUT WHAT YOU THINK! ITS THE "KOOL" WAY OR THE HIGHWAY. I AM GONNA CHOOSE THE HIGHWAY!
I work for Kool Smiles Lake Charles, LA. Sometimes the instruments aren't sterilized before they are used on patients. The philosophy is quantity over quality. Kool Smiles wants to make as much profit as possible. They don't care about the quality of patient care. All they want is to see as many patients as possible in order to make as much money as possible. That's why they book an average of eight patients per hour. We are told that we have to get the patients in and out as fast as possible, it's a dental factory. One dentist I worked with wouldn't even wait the required amount of time for the local anesthesia to kick-in before he started doing the filling. The child was screaming throughout the whole procedure. There was another dentist who placed a crown/cap on a tooth that did not have a cavity. Of course, this mistake was never told to the patient's mom. They treat their patients badly because they are low-income/Medicaid patients. I would NEVER want to be a patient of this place.
Tooth Fairy

Lake Charles, LA

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#79
Jun 4, 2011
 
Jesse wrote:
<quoted text>
Kool Smiles does not do root canals.
Yes, they do. They are called pulpotomies, Google it. Don't comment on what you don't know.
Tooth Fairy

Lake Charles, LA

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#80
Jun 4, 2011
 
Jesse wrote:
<quoted text>
I am sure you are a worthless employee.
I'm sure you are one of the less than mediocre dentists or hygienists who work for the less than mediocre company.
Tooth Fairy

Lake Charles, LA

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#81
Jun 4, 2011
 
Diana wrote:
DO NOT take your child to Koolsmiles in El Paso, TX. The service is awful, the dental assistant cleaning my daughter's teeth was chatting away and made my child bleed because he was distracted. My child is now terrified of dentists! The staff in the front office are not empathic at all. I would never recommend Koolsmiles to my worst enemy.
Unfortunately, you are a prime example of one of the many ignorant parents who bring their child to Kool Smiles. Dental assistants cannot clean teeth only dental hygienists can. Your child's gums are bleeding because they have gingivitis, which is caused by poor brushing and/or not flossing. I agree with you, the staff is not empathetic. The number one reason is because they view Medicaid patients as trash.
T Silvey-joshua

Boston, MA

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#82
Jun 11, 2011
 

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I took my 6 yr old to Kool smiles to have a cap placed that they say she needed she received the most inhuman treatment I ever seen they strapped her to this board that looked like something they made in the back rm. One assistant helded her head while they instructed me to hold her legs she screamed and was soaking wet when they finished. The next day she has bruises on her legs,she has pain in her tummy and she had nightmares all night. I wouldn't treat a dog the way they treated my six year old

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