Review: Checkerhills Farm - Pet and Animal Food Warehouse

Posted in the Schenectady Forum

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1 - 15 of 15 Comments Last updated May 25, 2014
satema G

Schenectady, NY

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#1
Mar 12, 2011
 
i was told you have a pet clinic on satursays do you need a aap.
Dee Capella

Schenectady, NY

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#2
Apr 23, 2011
 
I would never do business with Checker Hills or Pet Lodge! After getting a new puppy, we stopped in and asked for a recommended toy for our breed and age. Manager Keith, recommended Crunch and Crack, that it would last 1 to 2 months. The same day, I called back and spoke to Allison and employee of Checker Hills Farm that after 10 minutes, my puppy chewed through this toy. Allison said to come back with my recipt for a full refund. Stopped back four days later only to be told that the manager said they are not allowed to take returns on any damaged products, he wasn't in that we would have to come back. Feeling that this would be taken care of once we were able to speak with the manager, we spent twenty dollars in the store. I stopped in this morning to speak with Keith, he was unfriendly, saying it was store policy and he didn't recommend this product. Which is a total lie. Then he told me "Thank you for being an outstanding customer" and turned away from me and went back to his office.

I will be contacting CEO of Checker Hill Farms and Pet Lodge on this matter. If this is the way you treat your new clients...how do you ever have "old" ones. We won't be returning to this store unless we get an appology for corporate and refund on a $6.99 toy. I hope they realize the future business that they have lost.
Ken D

Utica, NY

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#3
May 7, 2011
 

Judged:

1

I have always found the staff at Checkerhills to be polite, courteous and extremely helpful. Their product line has always seemed to be of good quality. I'm not sure I can trust the opinion of someone that goes to these lengths over a $7 item anyway.
Don Fava

Schenectady, NY

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#4
Jun 10, 2011
 
Ref. the checkerhills at Glenville: I had a feeding issue with my four month old female shepherd... she was very picky! Allison, one of the employees listened to my problem and then provided me some samples. Taste of the Wild is what worked for "Kira"! Each time I have questions, Allison and the staff have always been polite and very helpful! The doggie Day Care is excellent! Michelle, the Manager and her Team are very polite, knowledgeable and in my opinion run a Five Star operation. When I go out of town, I feel confident Kira will be well taken care of!
ralphie

Schenectady, NY

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#5
Oct 26, 2011
 
i heard you are allowed to bring your dog along inside store true or not
Experienced Breeder

Schenectady, NY

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#6
Nov 15, 2011
 
Checkerhills is a respectable business that will take care of your animals in a professional and courteous manner... FYI, they do not provide common sense to a nimrod that expects indestructible dog toys. Anyone who thinks a puppy will not destroy any/everything is dead wrong and should reconsider the privilege of owning a dog.
Jeff

Schenectady, NY

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#7
Jan 10, 2012
 
This person sounds like a fool. The staff at Checkerhills Farm has always been great. I have been a happy customer for years. They would never recommend a toy will last 1 or 2 months. Don't blame them if they walked away from this person. GET A CLUE LADY!!! I would
Dee Capella wrote:
I would never do business with Checker Hills or Pet Lodge! After getting a new puppy, we stopped in and asked for a recommended toy for our breed and age. Manager Keith, recommended Crunch and Crack, that it would last 1 to 2 months. The same day, I called back and spoke to Allison and employee of Checker Hills Farm that after 10 minutes, my puppy chewed through this toy. Allison said to come back with my recipt for a full refund. Stopped back four days later only to be told that the manager said they are not allowed to take returns on any damaged products, he wasn't in that we would have to come back. Feeling that this would be taken care of once we were able to speak with the manager, we spent twenty dollars in the store. I stopped in this morning to speak with Keith, he was unfriendly, saying it was store policy and he didn't recommend this product. Which is a total lie. Then he told me "Thank you for being an outstanding customer" and turned away from me and went back to his office.
I will be contacting CEO of Checker Hill Farms and Pet Lodge on this matter. If this is the way you treat your new clients...how do you ever have "old" ones. We won't be returning to this store unless we get an appology for corporate and refund on a $6.99 toy. I hope they realize the future business that they have lost.
Dogs Galore

Clifton Park, NY

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#8
Mar 14, 2012
 
We love Checkerhills Farm. Very convenient, great food and treats, the Animal Clinic is right inside and we use the doggie daycare at the Pet Lodge. Very friendly staff, and we love Dr. Ann. 5 Stars ****
Chris P

Troy, NY

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#9
Jun 3, 2012
 
Our dog had very bad skin issues. Every spring he would itch so bad his behind would be bare and leave clumps of hair all over the house. Keith recommended Eagle Pack holistic select. Since we have switched to the new food our dog has not had any issues, multiple years now. Cant thank Keith and the staff enough. Will always be a proud patron of Checkerhills Farm.
KL Scotia Ny

Suffield, CT

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#10
Sep 24, 2012
 
Have been there several times for Blue Buffalo dog food. It's obviously popular since they have been out of it twice when I went. Who does the inventory/ordering???
Also no one has ever mentioned promo of buy 10 bags get one free.....lacking in customer service for sure.
love my puppy

Schenectady, NY

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#11
Aug 26, 2013
 
Dee im not sure you should have a dog if you are that ignorant to what a puppy can do.
syd system

Norwalk, CA

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#12
Sep 13, 2013
 
Chris P wrote:
Our dog had very bad skin issues. Every spring he would itch so bad his behind would be bare and leave clumps of hair all over the house. Keith recommended Eagle Pack holistic select. Since we have switched to the new food our dog has not had any issues, multiple years now. Cant thank Keith and the staff enough. Will always be a proud patron of Checkerhills Farm.
My pet had very dry skin. I teaspoon of garlic and 1teaspoon olive oil twice a week in there food and as far as the skin it's hard to apply but washing pet with noxeima cleaning body scrub
Nicole

Brooklyn, NY

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#13
Oct 23, 2013
 
RUDE RUDE RUDE RUDE obnoxious staff. And off to Pet Smart we go...
Bad groomer

Schenectady, NY

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#14
Mar 5, 2014
 
My small and sweet poodle. 10 lbs cried and jumped around in the bath and the groomer tol me she had to get the huge man from the desk to hold her down in order to bathe her.lila came home shaking and still cried 2 hrs later. My dogs are groomed in home now.
OKDOKE

Washington, DC

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#15
May 25, 2014
 
Ken D wrote:
I have always found the staff at Checkerhills to be polite, courteous and extremely helpful. Their product line has always seemed to be of good quality. I'm not sure I can trust the opinion of someone that goes to these lengths over a $7 item anyway.
I found their review helpful. I am glad they took the time to tell people of their issues with Checkerills Farm. It's not the dollar amount but rather the principle of the matter. I won't do business with them either now because of this helpful review.

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