Saratoga Honda horrible customer service

Saratoga Honda horrible customer service

Posted in the Saratoga Springs Forum

Consumer

Saratoga Springs, NY

#1 Dec 1, 2012
Not sure what the sales people there think. I am assuming they think they're the only Honda dealer in the area by the way their customer service is. I stopped to look at a car they had on the lot I didn't have my trade with me but explained it to the salesman and he said he would call me. He did call and when he gave me the trade number I asked him if he was crazy he proceeded to act likea junior high kid and hung up the phone on me. I called back and said not sure if we got disconnected or you hung up, he said no I hung up. He said if i wanted to bring my car in and deal with another sales person i was welcome to. Fat chance there are so many other honda dealers in the area i would walk first before i ever bought a car there Now I am a sales rep also andin the15 years of sales I have never hung up on a Customer for something so minor. Every time I have gone there they think that they are too good too haggle but when buying a car there is always haggling. I am just venting and want to see if anyone else has had this experience
Yep

Woodside, NY

#2 Dec 2, 2012
My only experience with that place was horrible. A sales person never approached me. I had to ask for one after 15 minutes. I knew exactly which car I wanted...it should have been an easy transaction yet the sale person continued to go back to his "manager". I told him you have 5 minutes to get me a price. He said "There's a process" and to hang on. I said "See ya" and walked out.

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