Ballston Spa, NY

#1 Mar 16, 2013
For those of you in the Saratoga Springs area, I would recommend that you stay away from using the services of Lazer Pix for converting photographs or film to digital media. This is a poorly run, low quality operation. Let me provide a few more details.

At the beginning of February, I went to Lazer Pix and met with Tim, the owner. I gave him 104 photographs all numbered and asked that they be scanned. I also gave him an 8mm reel of film that I asked be converted to DVD. Tim took the order and agreed to complete the work by February 15th.

When the job was "completed" we received a call and my wife went to pick up the material. I came home from work to find that only the photos had been scanned and the 8mm film had not been completed. Fair enough I thought, maybe that is taking longer than expected. I put the DVD-R into my computer and discovered that all of the photos had been scanned as PDF's. Huh? Who wants images as PDF's? OK, so I called and asked that they be scanned as JPG's. A couple of days later, my wife picks up another DVD-R with the images. This time they are all JPG's; great I thought. Unfortunately, I was only able to open the first image. The rest of the images were corrupted. Apparently there was no quality control to make sure the DVD-R had been written correctly. So, I called up Tim again and asked that he provide another DVD-R.

The next day we pick up the new DVD-R and I began reviewing the images. While the majority were good, there were several that had been scanned with poor quality and were out of focus even though the original photograph was in focus. I phoned Tim and spoke to him about it and also asked that he not do the work on the 8mm film until I'm happy with the quality of the images (I think this might have been where he decided he wasn't interested in doing anything further, but that's just a guess). He didn't seem happy but told me it would be done the following week. The following week came and nothing. We kept calling and each time we were told it would be done "tomorrow".

Today, a month since Tim first said the work would be completed it still hasn't been done. I went to the store to ask Tim and he told me he's been busy and that I said I wasn't in a rush. In fact, we both agreed the work would be completed on February 15th.

The picture on the left is the "professionally" scanned picture. The picture on the right is a photo of the original photo I took with my iPhone. Now you tell me when you are paying for your photographs to be professionally scanned, what kind of quality would you expect?

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