Business Owners Raise More Complaints...

Business Owners Raise More Complaints About Yelp

There are 93 comments on the CBS 5 story from Sep 19, 2008, titled Business Owners Raise More Complaints About Yelp. In it, CBS 5 reports that:

Business owners are raising more complaints about the popular consumer review site Yelp.

Join the discussion below, or Read more at CBS 5.

Barbara San Francisco

San Francisco, CA

#26 Nov 13, 2009
Yelp uses their 'filter' to make you pay for advertising. We listed a business and the five star reviews disappeared, coincidentally right after I told them that we did not want to advertise with them. While I was talking with them about advertising, the clicks for my business went up, but when I decided not to advertize, the clicks reduced drastically. It is basically an ad-revenue generating site, which tries to appear as a community service.
Crooked Yelp

Glen Ellyn, IL

#27 Jan 29, 2010
I heard Google was thinking about buying Yelp. I sure hope not. Yelp is more corrupt than the government. And, that's pretty corrupt to say the least.
APatel

Laredo, TX

#29 Feb 11, 2010
Hi All,

I am a developer/entrepreneur from Austin, TX and my colleagues and I were interested in developing a brand new review site from the ground up for restaurants/bars only (for the time being) and we needed some input on what you would change/like to see in this new project based on past experiences with Yelp, City Search, Urban Spoon, etc. All ideas are welcome.

Thanks!

RJF Dupage

Since: Aug 09

Location hidden

#30 Feb 19, 2010
Yelp is as crooked and corrupt as they did. It's really quite simple. Advertise on their site or get screwed over. It's as simple as that.
Werner

Jersey City, NJ

#31 Mar 16, 2010
They recently called our business soliciting advertising on their site at $350 per month. With the current economy, it was too expensive for us. We had about 6 reviews on the site, all positive. A guy from Yelp called, Tyler Carnathan, called and discussed with me as to how "powerful" Yelp is compared to Google; and that we should buy advertisement from them. After the talk he sent on sending emails about advertisement. We continued to ignore his calls and emails. Guess what! We noticed today, all our positive reviews have been removed, most of these revews being less than 3 months old.

All of you folks yelling here on this message board: I recommend take some decisive steps: Complain to Federal Trade Commission, Better Business Bureau and the Attorney Generals about YELP. As the complaints grow, their real face will show! In a recent article in FAST COMPANY magazine, it is indicated that they are yet to make profit and hence they are deseperate for money! And hence they are going after small businesses!
Frank wrote:
Yelp has been hounding me for weeks to sign up for 300 to 1000 dollars a month. When I told them no the first time bad reviews started showing up. They then called again and said they would remove them. I still declined.
I am hearing all over the Metro Detroit area that this is happening.

RJF Dupage

Since: Aug 09

Location hidden

#32 Mar 16, 2010
Werner wrote:
They recently called our business soliciting advertising on their site at $350 per month. With the current economy, it was too expensive for us. We had about 6 reviews on the site, all positive. A guy from Yelp called, Tyler Carnathan, called and discussed with me as to how "powerful" Yelp is compared to Google; and that we should buy advertisement from them. After the talk he sent on sending emails about advertisement. We continued to ignore his calls and emails. Guess what! We noticed today, all our positive reviews have been removed, most of these revews being less than 3 months old.
All of you folks yelling here on this message board: I recommend take some decisive steps: Complain to Federal Trade Commission, Better Business Bureau and the Attorney Generals about YELP. As the complaints grow, their real face will show! In a recent article in FAST COMPANY magazine, it is indicated that they are yet to make profit and hence they are deseperate for money! And hence they are going after small businesses!
<quoted text>
You have the right idea. But the Better Business Bureau is corrupt themselves. As is the Attorney General. I think the best way to go after companies like Yelp is to do websites against them and spread them around blog boards like this. If the websites get high enough on Google, a lot of other people will see it and they'll lose serious business.

My organization (Citizens United Against Corporate Corruption) has run two websites against a politically connected slumlord called Forest City Enterprises and have hurt them. Their shares of stock are a lot lower now since we started these sites. Check these out.
cuaccforestcitypixetc.com/
sequel.forestcitypixetc.com/
In the near future we also plan on doing websites against Yelp, Target and State Farm Insurance. Stay tuned.
POed

Waianae, HI

#33 Apr 28, 2010
Yelp tries to be a reputable site for recommendations by "filering" what they think are bias reviews or who they feel has not given enough reviews to keep their review up and it's a JOKE! Not only do they take downn ligitimate reviews, but their star system doesnt even calculate properly. Someone had changed their review for my business from 4 stars to 5 and our star rating DROPPED. I wish I could get them to take my business off the site all together!
Mat

Morrison, CO

#34 Jun 18, 2010
I agree with RJF Dupage. The only way to offset these bad reviews from Yelp or other biased sources is to contrast them with other tools.
I lately came across this company named Propadoo that offers a simple tool to manage your reputation trough testimonials, and is willing to offer a 6 months full feature free account to every business that feels it has been damaged by Yelp.
Check this out:
http://blog.propadoo.com/
aton

North Hollywood, CA

#35 Aug 3, 2010
i also agree with rjf im in the car wash buisness.one of my costomer was telling my manager that if he is not goona get free wash he will write a bad review on us on yelp to me its clearly black mailing us and there is nothing we can do about it.i also wish i can take my buisness name out of yelp.

RJF Dupage

Since: Aug 09

Location hidden

#36 Aug 3, 2010
aton wrote:
i also agree with rjf im in the car wash buisness.one of my costomer was telling my manager that if he is not goona get free wash he will write a bad review on us on yelp to me its clearly black mailing us and there is nothing we can do about it.i also wish i can take my buisness name out of yelp.
Is it legal in California to tape conversations without warning the other person? Maybe you should tape it anyway. Even if you can't use it against the customer in court, you can threaten to spread the word against him/her across town.

If the customer is stupid enough to let you tape it, you can actually get him for extortion. lol
Paul j

Sunderland, MA

#37 Sep 21, 2010
I don't get it. How does yelp get away with this? I have a business that gets mostly positive reviews but have had a couple of bad ones. In monitoring the status of my reviews and actively joining as a business I have seen some positive reviews disappear yet the negative ones remain despite my flagging, my complaints and my feedback. I suspect the bad ones are biased by some disgruntled ex employees. But they remain and the good ones go.!??. When I go out I usually don't write a review but I tried writing a bad review of a place once that really was a ripoff!.. A week later my review of this place disappeared! I don't get it .. Yelp is obviously a bad unreliable source for reviews. They are biased and the users of it wilt figure it out eventually and yelp will die.
Ron

New York, NY

#39 Mar 8, 2011
Anytime you want to get this ANTI-YELP website up I am here to help you. Anything you need. You are absolutely right about this.
RJF Dupage wrote:
<quoted text>
You have the right idea. But the Better Business Bureau is corrupt themselves. As is the Attorney General. I think the best way to go after companies like Yelp is to do websites against them and spread them around blog boards like this. If the websites get high enough on Google, a lot of other people will see it and they'll lose serious business.
My organization (Citizens United Against Corporate Corruption) has run two websites against a politically connected slumlord called Forest City Enterprises and have hurt them. Their shares of stock are a lot lower now since we started these sites. Check these out.
cuaccforestcitypixetc.com/
sequel.forestcitypixetc.com/
In the near future we also plan on doing websites against Yelp, Target and State Farm Insurance. Stay tuned.
Tina K

United States

#40 Mar 28, 2011
What stinks about all this is that it has happened not only to us business owners but the customers that post reviews as well. I’ve been battling with them for a couple years now and they could care less. Unless everyone gathers to fight them they will continue to grow. First of all it should be a business owners decision to be part of this fraud site and if we don’t want to be part of it then remove us. Secondly, One day when the public finds out about the behind the scenes go abouts…Yelp will just have to shut down. There are too many forums with the same complaints as all of us. My ex employee had her friends post negative reviews and I have proof of it all. Yelp wont remove it, yet it removed a 5 star review a customer gave us yesterday. Go Figure. So good luck to you all and I hope we shut them down as soon as humanly possible.
flip-flops

Woodland Hills, CA

#41 Apr 21, 2011
At first our staff didn't get why our loyal customers were reporting to us that all our positive reviews were getting filtered out and now we see it! There have been several customers that share with us that they posted up positive reviews with joy then they tell us automatically it gets filtered to the trash within a few days. Our own customers reporting that to us! Yelp purposely put a cap to 15 reviews for what over two years all because we wouldn't give them our monthly membership payment! As hard workers as we are, we can't help but feel discriminated all because we are thinking the company we work for didn't want to pay membership fees?! NO doubt YELP is purposely filtering out the good reviews. Fortunately the company I work for has been around for over 15 years so all of us have established strong relations with our ever growing customers regardless YELP purposely trying to taint it. And all for not being a member with you guys??? Talk about extortions. A few people have messaged me already to take on another class action lawsuit against yelp for extortion. We are going to go forward.

YELP is an extorting people by not signing up with them they leave defaming comments on your site! Unbelievable.

SOME REVIEWS ON YELP:

1) http://www.sfgate.com/cgi-bin/blogs/hleon/det...

2) http://www.o2p.org/class-action-lawsuit-again...

3) http://abcnews.go.com/Technology/TheLaw/yelp-...

4) http://recomcomputers.wordpress.com/2010/02/1...

5) http://yro.slashdot.org/story/10/03/27/204022...

6) http://www.ripoffreport.com/consumer-services...

7) http://www.businessinsider.com/henry-blodget-...

I have a loyal customer telling me she will post yet another review which she is a legitimate account holder. We will put this to the test together again.
Mike

Walnut Creek, CA

#42 Apr 25, 2011
I recommend you look at ImproveReviews.com

If you can't beat em'- join em. We used to be in the reputation Management business but it's become very difficult to supress negative links like Yelp.

At ImproveReviews.com you'll find a system to collect, select and distribute good reviews to multiple review sites.
Theresa

Wailuku, HI

#43 Apr 28, 2011
look at all the business owner complaining about Yelp.
http://customerservicenumbers.com/default.asp...
metoo

San Francisco, CA

#44 May 25, 2011
Yelp is anti-business enterprise, but consumers are smarter than Yelp wants them to be. They know Yelp is a joke.
rsj

Port Charlotte, FL

#45 Aug 10, 2011
Agreed, Yelp is terrible. Our business also has several reviews on Yelp, all are positive except one. Of course they kept the negative one and filtered all the others. Please keep in mind we had nothing to do with the reviews, all are legit, one even coming from the Food Network! I emailed Yelp asking them to review my filters however received this lame response see below:
(in a nut shell, Yelp will not publish reviews unless the person is established or has a history with Yelp, which is very unfair, especially to the person that took the time to write a review about your business)

Thanks for contacting Yelp about your reviews.

The review filter sometimes affects legitimate reviews, especially those from less established reviewers. Since fake reviews rarely announce themselves on their face, the filter is left to look at other signals and work with the information at hand. We think it does a pretty good job given the sheer volume of reviews and the surprising number of people out there trying to game the system to benefit their own business or hurt someone else's, though there's always room for improvement.

It's worth remembering that the filter isn't static - the reviews that it filters today may not be the same reviews that it filters tomorrow as it constantly assesses and reassesses different trust factors. As a result, filtered reviews may find their way back onto your main profile page as the reviewers become more established on Yelp.
Cindy

San Francisco, CA

#46 Aug 27, 2011
Anyone who has experienced yelp's manipulation please sign in at Small Business Owners Against Yelp on facebook. We might be small individually but not in masses!

http://www.facebook.com/pages/Small-Business-...
Phil Fisk

Salinas, CA

#48 Sep 18, 2011
SaveUsFromYelp.com is another outlet for people frustrated with Yelp. Feel free to vent your frustrations there. This company has way too much power and shows way too little responsibility. There needs to be more information about this business available to consumers and business owners. Share this new reviews site with your friends.

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