Agreed! TechXpress (tech express, techexpress, tech xpress) Website Design and Web Development in San Luis Obispo CA is a total rip-off.
While their websites do look nice, you have to understand the back-dealings.
Clients do not really own their website. Outrageous costs, high monthly support fees, and if you want to move to another company someday, you do not get to keep/move your website, since it's built on their proprietary systems (which is nothing special BTW; open-source CMS have them beat badly). You essentially spend tens of thousands of dollars and don't own a thing. A way to keep you locked in after you find our how bad the service and owner is.
Also, employees have a revolving door. One day your working with someone, and then it's a whole new guy, never to hear again from the other. They must fire their smart labourers and keep the cheap ones (or the smart ones just leave). I personally known a few ex-employees now. Neither of them have one thing positive to say.
There a tons of great website design firms out there today, and TechXpress website design / development is not one of them.
As for the owner, Bryan Sarlitt, he in general has a bad name in town due to his ethics. He must have some media contacts which he uses to leverage for his benefit with bogus awards and press, and yes, pays the BBB for his ratings. You simply can't trust the BBB; They represent thier paying customers like TechXpress, not the public.
This is why forums like this do represent the public. It's easy and fast. I can post my complaint and be done. I want to waste no further time with TechXpress or Bryan Sarlitt beyond writing this post, so why the hassle of BBB. It's just not worth the effort.
You have been warned. Shop around, and leverage complaint boards. They can save you time,$$, and worry. I wish I had.