TechXpress on fast track in a new dir...

TechXpress on fast track in a new direction

There are 23 comments on the SanLuisObispo.com story from Mar 9, 2008, titled TechXpress on fast track in a new direction. In it, SanLuisObispo.com reports that:

“We're thinking about long-term growth”

What he said then: When The Tribune spoke with Bryan Sarlitt last year, the owner of TechXpress was busy running his information technology firm in San Luis Obispo. via SanLuisObispo.com

Join the discussion below, or Read more at SanLuisObispo.com.

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SLO Jeff

Atascadero, CA

#2 Jul 25, 2008
I FORGOT TO MENTION THAT TECHXPRESS SUCKS!!!! THEY WILL RIP YOU OFF AND DON"T CARE ABOUT THE QUALITY OF THEIR SERVICES!!!!
Bryan Sarlitt

San Luis Obispo, CA

#3 Jan 26, 2009
Dear "SLO Jeff" (and your other aliases),
I'm not sure who you are, or what your gripe is about, but I'm curious to find out. Apparently, you'd rather hide behind your Internet aliases and make misc. blog posts than appropriately deal with your alleged complaint.

Instead of performing this cowardly act, I'd challenge you to step up and meet me to discuss your complaint in person at my office. Or if that's too much for you, I'd challenge you to file a formal complaint with the proper authorities (e.g. Better Business Bureau). My guess is however that you won't take me up on either of my challenges, because you're a big phony!

I've worked very hard to build up my reputation over the past 10 years - hence the reason for all of the community recognition, as well as TechXpress' sterling AAA Better Business Bureau rating. With all of the success also comes challenges, which at times can be in dealing with and resolving (legitimate) customer complaints. I'm not going to allege that I or my company is perfect. I don't think any business owner can claim that. However, I DO make it a point to give my attention to, and make every effort to fairly resolve any issue that comes my way. In most all cases, this has resulted in favorable outcomes.

So, "SLO Jeff", if you're willing to accept my challenge, email me at [email protected]
I look forward to hearing from the real you...
Greg

Alameda, CA

#11 Jun 24, 2009
Wow! That is detailed and great information!
ExEmployee - TechXpress

Redding, CA

#18 Apr 10, 2010
FYI - there used to be a great posting here that detailed the problems with TechXpress primarily the source being the owner. Bryan Sarlitt clearly contacted Topix and had them remove the previous postings.
A word about Topix - if you are not going to allow postings about opinions - then why is your website called Topix??? This is not a true to the reader website allowing readers to post their true feelings. I am disappointeed in both TechXpress, and Topix for stooping as low as they both have.
Ted

San Luis Obispo, CA

#19 Jul 5, 2010
Yeah if there is problems with Techxpress and this is a place for viewers to view their issues that that the previous post should not be deleted as to answers what happened to their complaints and how they were handled. It appears they are hiding something here and that Techxpress maybe trying to hide the truth about their problems to the public.
Fred

United States

#20 Sep 29, 2010
Techxpress.net didn't do a single thing for me but caused problems and money wasted out the window. They really took advantage of me and asking for more money when the work was not completed. They wanted this so called contract and so they tried to say nothing they own your site basis of the hosting. I found CMS was not full access to the site but permission to use the site, real access is ftp access what I learned about my site. I would never recommend this business when they treat me like on the side line of a football game as a customer.
Jason

United States

#21 Oct 20, 2010
I had the very same experience as all of you...Lost information, new person on our project, old person no longer there.
Ended up hiring another company (things went great) cost about 10 k to learn my lesson about this rip off company.
They Lie Lie Lie you can't move you website, his stupid dashboard is the biggest crock off crap I have ever seen.
Please save yourself, if your dealing with this company get out why you can... you will save yourself undue frustration.
They should not even be in business. This company is a rip off
Can all of these people be wrong????
Run from this company.
Bryan Sarlitt

Morgan Hill, CA

#22 Oct 20, 2010
Come on, who do you think you're fooling with these bogus comments and screen names? But go ahead and prove me wrong by listing the name of your business/website that we supposedly did business with. Or if that's too much for you, try taking it up with the Better Business Bureau who I'm sure would be happy to validate your claim and make public. Of course you never will just like your other aliases on this page never will because it's all made up. If you really want to be a true competitor, put your jealousy to the side and quit your defamation campaign with all of this falsified crap. There's plenty of business out there for all. No need to stoop to this cowardly level.

Bryan Sarlitt, CEO
TechXpress
Bryan Sarlitt

Morgan Hill, CA

#23 Oct 20, 2010
Btw, check out what our REAL clients are saying: http://www.techxpress.net/success_stories/182...
creepcreep

Paso Robles, CA

#24 Oct 20, 2010
or you can refer to OP (or whom i assume as OP) in this statement.

http://www.ripoffreport.com/web-hosting/techx...

http://www.techdirt.com/articles/20050207/113...
Richard

San Luis Obispo, CA

#25 Dec 6, 2010
This company was horrible. They contacted me with an offer to build a standard website for. The sales rep assured me that I would be getting a "beautiful, custom, website just for your trade" And after lookinig on their website it sure enough says the same claim on the front page, just like this other person quoted in their review. Well that didn't happen because after they sent me a proof I did some researching and found out that mine was an exact copy of another one they did for another company here in my area. I asked them to redo it, they said it would cost more money. I contacted them to get a full refund and that was when I was talking to the supposed manager /owner. I have never been so mistreaded by someone before in my life. He was swearing, name calling, harrassing, and belittling me and my company, and told me that I would get no where and they would never refund the money. Customer service and fixing problems is obviously their lowest priority. I wish I would have seen the other rating on here from the 'star' person before I signed up. They were horrible and I would never ever ever wish them on anyone again. That guy wouldn't give me any more contact information either and said that he was the only one that I would ever speak with. Save your time and money people. Contact real professionals.
Don

San Luis Obispo, CA

#26 Dec 12, 2010
Techxpress is using backlinks to hide their bad reports. It is not hard to find a bad comment about techxpress.
creepcreep

Ripon, CA

#27 Dec 19, 2010
i know. i backtraced it.
Johnny

San Luis Obispo, CA

#28 Dec 31, 2010
Yeap their service is pretty terrible as I can read the bad reviews about them. You can only but notice they are hiding their bad client reviews in the dust but the work still is the same.
Johnny

San Luis Obispo, CA

#29 Dec 31, 2010
Saw this on BBB's site and I saw another on Trustlink but was erased, another negative review. I think Trustlink can't be trusted.

9/12/2008

Summary - Drove 5 1/2 hours for a job interview, just to be told I was not what they were looking for. This after a misleading email.

Complaint Description
I had applied for a position with this company. Didn't hear anything for a couple of weekends, then I get this email asking me when was a good time for a phone interview and when was I relocating back to the Central Coast. Wow! I was excited then came the wait for a couple of weeks, no replay or contact from this company. I emailed twice and I called. Then, finally, I got a call from Brian, telling me that he had been really busy and was sorry for the delay in getting back with me. He tells me he would like to talk with me on a Tuesday. Great! I mentioned that I was going to be in the area, how about a face to face. We agreed. So I show up for the interview, a little early, waits. Then I meet this person face to face for the first time. He asked me a total of 3 questions, then says I'm not what they are looking for now. This after 10 minutes? Yes, 10 minutes! I just drove 5 1/2 hours for a 10 minute interview? What a total waste of my time!

Resolution Sought
Nothing Mr. CEO needs to figure out what he is doing. That trip cost me a couple of hundred dollars for a 10 minute interview? Please Brian if you are going to waste people’s time; please tell them ahead of time, so they don't make the same mistake I did. I will never recommend nor refer anybody to your company.
Steve

San Luis Obispo, CA

#30 Jan 1, 2011
Why did they erase the other blog post about Techxress there was a lot of complaints on that post. Many seem were their customers.
Jen

San Luis Obispo, CA

#31 Jan 7, 2011
ExEmployee - TechXpress wrote:
FYI - there used to be a great posting here that detailed the problems with TechXpress primarily the source being the owner. Bryan Sarlitt clearly contacted Topix and had them remove the previous postings.
A word about Topix - if you are not going to allow postings about opinions - then why is your website called Topix??? This is not a true to the reader website allowing readers to post their true feelings. I am disappointeed in both TechXpress, and Topix for stooping as low as they both have.
>>>>Good point as they should leave the information on here to read what they're customers are saying about this company.
Johnny

San Luis Obispo, CA

#32 Jan 13, 2011
I guess the Better Business Bureau is not telling the truth either on Techxpress. If negatives were on their website and Techxpress pays BBB membership dues, they want their business to pay their continued membership fees. If there were negatives on their report and they took them off then Better Business Bureau is doing nobody any good about complaints on companies if they exist. After Googling Techxpess there seems to be a lots of complaints out there on them, why would BBB erase the negatives if they are truth then? Money!
Guest

United States

#33 Mar 7, 2011
I worked at Techxpress several years ago. It was maybe the worst work experiences of my life. Just to give everyone an idea of Bryan's business ethics, the company collected old computers for charity. They called it "computers for kids" or something like that. What happened with these machines? Well maybe some were actually given away to kids, but there was store room at techxpress where this stuff was stored and it was constantly raided to provide equipment for developers and staff. This was real fraud dealing with a kids charity, just to save a few dollars. It was disgusting. I mean come on Bryan, collecting stuff for kids then using it to try to make more of a profit. you should be ashamed of yourself.

As for all the awards? People need to realize that there are very few independent business in San Louis Obispo. Most things are tourist related, like restaurants, bars or related to the university. So yeah who knows why they give these awards, but trust me, it is not the customers that vote for these awards.

The other points are more or less true. The CMS was a joke it was designed by a rotating cast of entry-level people. The business model here was to lock customers into a proprietary system lock them out of FTP access. The other profit center was of course labor arbitrage they pay low skilled people $9,$10,$11 hour and then bill the customer $100 per hour. Is this customers being ripped-off, or is this just capitalism? Well you make up your own mind on that one.
Guest

United States

#34 Mar 7, 2011
Oh the company is ripoff people off too.

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