Review: Orchard Supply Hardware
Debbie Doyle

Dyer, IN

#21 Nov 19, 2008
daveatllrc wrote:
We shopped at Napa OSH during a no tax weekend sale 5/8/08, and found that the MAIN isle ways were filled with display items that restricted the movement of shoppers and shopping baskets. My wife is in a wheel chair and her chair that is 28" wide was scrapping the displays in the middle of the isle and the steel shelving on the side of the isle. For safety of customers and employees, minimum isle way opening should be at least 36". Orchard Supply Hardware is a great place to shop with great people working there, but if something should happen, then many people could get hurt.
You should have brought this to the attention of management. The display isles are portable, and when the employees repostioned them for the sale, they probably forgot to take in account for wheelchairs. This isles like I said are not permentate fixtures so they could be moved.
Debbie Doyle

Dyer, IN

#22 Nov 19, 2008
LIANE SWEET wrote:
ORCHARD SUPPLY HARDWARE IS THE WORST HARDWARE COMPANY OUT THERE. THAT IS TO WORK FOR AND SHOP AT.THE EMPLOYEES HAVE NO TRAINING OR EXPERIANCE.THE MANAGERS ARE ALL LAME, RUDE AND CONDICENDING.THEY RACIAL PROFILE AND FOLLOW CUSTOMERS AROUND LIKE THEY ARE CRIMINALS.THEY ARE ALWAYS UNDERSTAFFED AND COMPLETELY OVERPRICED.DON'T SHOP OSH.YOU WILL REGRET IT!
Liane, maybe you think that Orchard employees are following you around because you are guilty. What do you have to hide? Are you scared that you are going to be caught stealing? And why do you say they are racial profiling? Have you ever asked them about their polices? Or are you just one of those blacks who likes to play the race card everytime something is not the way you like it? Ever think that maybe you are the racial profiler? Or maybe you are just paranoid and think the world is after you.
Liane Sweet

Citrus Heights, CA

#23 Nov 24, 2008
Debbie Doyle wrote:
<quoted text>Liane, maybe you think that Orchard employees are following you around because you are guilty. What do you have to hide? Are you scared that you are going to be caught stealing? And why do you say they are racial profiling? Have you ever asked them about their polices? Or are you just one of those blacks who likes to play the race card everytime something is not the way you like it? Ever think that maybe you are the racial profiler? Or maybe you are just paranoid and think the world is after you.
Oh Debbie Doyle...so it comes out, You are a racist.Well I am actually a white girl who worked at orchard supply hardware for 8 years and that's how I know Orchard Supply is guilty of all the things I stated prior.Maybe your friends/co-workers and/or employees would love to hear all the wonderful things you had to say to someone you thought was black.Have fun shopping at OSH.Sounds like you are just the type of customer who belongs there.
george

Long Beach, CA

#24 Dec 3, 2008
orchard has told their employees that they are smart and special. the truth is they look down on the customer and they sell junk.
Vern

San Diego, CA

#25 Jan 5, 2009
I like OSH, they have a great slection and quality brands, plus, they always have someone there ready to help. Prices are not much different than any other hardware retailer.
Mark

Roseville, CA

#26 Feb 19, 2009
LIANE SWEET wrote:
ORCHARD SUPPLY HARDWARE IS THE WORST HARDWARE COMPANY OUT THERE. THAT IS TO WORK FOR AND SHOP AT.THE EMPLOYEES HAVE NO TRAINING OR EXPERIANCE.THE MANAGERS ARE ALL LAME, RUDE AND CONDICENDING.THEY RACIAL PROFILE AND FOLLOW CUSTOMERS AROUND LIKE THEY ARE CRIMINALS.THEY ARE ALWAYS UNDERSTAFFED AND COMPLETELY OVERPRICED.DON'T SHOP OSH.YOU WILL REGRET IT!
Spoken like a true "victim". Maybe they treated you like a criminal because you acted like a criminal. Just a thought.
Dale

Santa Rosa, CA

#27 Feb 25, 2009
John B wrote:
Orchard Supply hardware is terrible. They sell poor quality items at high prices. Customer service is horrible as well. I would never recommend shopping at any OSH store.
John, your probably the kind of person who who bitch if he won a million dollars
Foop

San Jose, CA

#28 Feb 26, 2009
well I work at osh and well I don't sell shit. I just help people with their problems and if I don't have the right tools then I will send you to the right place to find them. No store is perfect and I got to work with what I got cause I didn't make the store; coporate did. So go f@&$ yourself when you say you don't get help cause I'm always there with open hands just waiting to but a smile on that face of yours.
Rich

Dublin, CA

#29 Mar 12, 2009
John B wrote:
Orchard Supply hardware is terrible. They sell poor quality items at high prices. Customer service is horrible as well. I would never recommend shopping at any OSH store.
John B must of been fired for giving poor customer service.
OSH - Clovis

Fresno, CA

#30 Apr 9, 2009
OSH in Clovis used to be a good store. Management and Sears screwed this up. They have cut back on so many personnel and hours there, they have no one on the floor to assist customers. When customer service sucks, then the customer goes elsewhere. They also discriminate against the older employee (especially if they're female).
B Martin

San Jose, CA

#31 Apr 17, 2009
High prices? Poor Service? Give me a break. I don't know what you were shopping for, you probably wanted them to fix it for you too. I've shopped there for forty years, they are always there, and almost always have what I need, and at the right price. Some people are never happy, why don't you talk to a manager and get your issues addressed.
Woman Shopper

San Jose, CA

#32 Apr 25, 2009
OSH is a nightmare to find something at... being a woman I went in there and was trying to find little screws with an "O" on the end so I could earthquake proof myself furniture, using those and plastic straps. Five different associates tld me five different places. The sixth associate I said "no you walk with me and show me" when we get there he says "I don't know I thought they were here" I would not let him leave me until we found it, and we walked all over that store. He wasn't happy with me. They want to point "over there" and get rid of you. Very frusting.
OSH

Carmichael, CA

#33 Jun 5, 2009
OSH is by far the worse place to work and shop, i should know i work there. as far as customers go we don't read minds people. If you do not know what you are looking for, or if you can not even describe what you are looking for we can not help you, end of story.
As far as prices and mark up's are concerned its just like any other store, they will buy a box of nails at $1.25 and sell it to you for $6.00 or $7.00 dollars I agree with some of the posts finding items yes it does get difficult sometimes only because we set it up and the next day the management moves it all the way to the other side of the store without our knowledge so we too have to go on a wild goose chase, as far as carts and disabled folks go I feel sorry for what you have to go through just to shop at OSH mainly because management tries to cram everything in to one little tiny aisle.
Prime example a product has a home and the DM over ordered the stock item one response i got from management when trying to address the issue was "make it fit", and that was that.
Glenn

Burbank, CA

#34 Jun 12, 2009
Kawi wrote:
You're using the "Craftsman lifetime guarantee" as a selling point???? Every hand tool manufacturer these days offers a "lifetime guarantee". The $3 socket set I bought at Grand Auto has a lifetime guarantee. Let's face it. Craftsman just isn't the same quality it once was.
If you bought a 3 dollar socket set you dont know anything about tools.
Li sw

Sacramento, CA

#35 Jun 29, 2009
Mark wrote:
<quoted text>Spoken like a true "victim". Maybe they treated you like a criminal because you acted like a criminal. Just a thought.
i never said they threated me like a criminal and i dont think they would have kept me around for eight years and keep promoting me if i was acting like one.The managers that i worked for had me following around people if they didn't like the way they looked.I always felt horrible about it.I was fired while on maternity leave to have my son because i told one of the managers an asshole which he was (because he refused to assist me in my leave paperwork which is was his job as the HR manager.)SAY WHAT YOU WANT BUT MY EXPERIANCE THERE IS WHAT IT WAS AND I WILL NOT FEEL SORRY FOR TELLING WHOEVER I CAN NOT TO SHOP THERE.
Li sw

Sacramento, CA

#36 Jun 29, 2009
Debbie Doyle wrote:
<quoted text>You are obviously a disgruttled employee who probably got fired from OSH for being lazy and stupid. As far as training goes, I was a manager at OSH in ELKGROVE and I will tell you they have the best trainining procedures and best customer service
look at the way you talk to people debbie.i wonder what your employees would say about you.probably nothing nice.
Dances with Tablesaws

San Jose, CA

#37 May 31, 2010
Mr Mallard is right - OSH best days are in its past. I spent tens of thousands there 1980 - 2010. In 1980, their sales people were ex-tradesmen who could tell you how to do a job. Their stock was mostly bulk and they carried many unusual items that helped you do a repair that there was no other way to do (remember the RivNutter?). I used to kid their clerks that I really needed payroll deduction direct to OSH, I was in there so much.
Today, their salespeople escape to Home Depot when they can due to low pay at OSH. They aren't ex-tradespeople and knowledge of product is hit and miss. The stock is mostly in bubble cards three screws to a pack when they know you'll need four. They are well known by the acronym "Out of Stock Hardware" since they are constantly out of stock on popular and must-have items. All the high quality and unusual products are gone, and "going mainstream" is what is going to kill them.
Lowe's has opened at least three new stores in San Jose, one is 500 yards from the OSH on Cottle Road. OSH is now squeezed between two attacks, Home Depot to the west and and Lowe's to the east. OSH will be smushed if they don't find a way to differentiate, to appeal to customers with higher quality products at their higher prices.
And then there is customer service. Used to be you could start a job overbuying so you didn't run out (plumbing parts, for instance) and then return what you didn't use. Still can, but they want to scan your driver's license, treat you like a criminal, as part of some anti-theft initiative they have going. I no longer shop there for anything that might need a return, like those expensive tools I now buy elsewhere and all those plumbing and industrial hardware items that add up to real money when you buy enough to do a job. Our store lost it's manager, the new guy is a stuffed shirt that probably looks great on visits to Corporate but won't lift a finger to benefit a customer. We bought a fixer-upper home in 2008, and need to spend thousands more on these items, which could have been OSH's dollars for the taking, if they could just get their crania out of the darkness. To survive, the must realize that have to offer a superior customer experience to people who are working to fix their homes on jobs they would have contracted out before the recession, and it's going to be that way for years to come.
RIP, OSH.
anonymous

Carmichael, CA

#38 Jun 3, 2010
Dont listen to LIANE SWEET she is a former disgruntled former employee that I have had the unfortunate pleasure to work with, for the most part osh is a ok place to shop for, however they are screwing themselves over, for example like taking products that we can barely keep in stock and sell very well, they pull it off the shelf and replace it with a piece of crap.
Most of the employees are fairly knowledgeable and know what they are taking about, depending on which osh location you go to, yes they can be understaffed.
MGR

San Jose, CA

#39 Aug 20, 2010
John B must be confusing OSH... OSH only exists in California, not Minnesotta.
Train Calendar

Los Angeles, CA

#40 Dec 18, 2010
When will the 2010 free train calendar be available?

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