Review: Orchard Supply Hardware

Posted in the Palo Alto Forum

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John B

Englewood, CO

#1 Apr 16, 2008
Orchard Supply hardware is terrible. They sell poor quality items at high prices. Customer service is horrible as well. I would never recommend shopping at any OSH store.
linda g

San Diego, CA

#2 Jun 3, 2008
Not sure what John B is smoking but I have never had any issues at OSH. In fact, they are a heck of a lot better than going into a dirty Home Depot where you have to hunt down an associate or press a button to get help. OSH associates actually ask me if I need help without the effort of walking half the store to find someone. So they charge a few cents more. You're in and out quickly and you have help. As far as poor quality items, everyone has poor quality items these days so unless John B ponies up the money to buy the brand name item, he'll get junk.
John B wrote:
Orchard Supply hardware is terrible. They sell poor quality items at high prices. Customer service is horrible as well. I would never recommend shopping at any OSH store.

Since: Apr 07

Sunnyvale, CA

#3 Jun 4, 2008
linda g wrote:
As far as poor quality items, everyone has poor quality items these days so unless John B ponies up the money to buy the brand name item, he'll get junk.
<quoted text>
I hope you're not trying to promote Craftsman as "quality".... It's a brand that's priced more than Depot's Ryobi and Lowe's Kobalt store brands, but is about the quality of the bargain-bin junk found at any Kragen's.
daveatllrc

Santa Rosa, CA

#4 Jun 8, 2008
We shopped at Napa OSH during a no tax weekend sale 5/8/08, and found that the MAIN isle ways were filled with display items that restricted the movement of shoppers and shopping baskets. My wife is in a wheel chair and her chair that is 28" wide was scrapping the displays in the middle of the isle and the steel shelving on the side of the isle. For safety of customers and employees, minimum isle way opening should be at least 36". Orchard Supply Hardware is a great place to shop with great people working there, but if something should happen, then many people could get hurt.
Adrianne

San Jose, CA

#5 Jun 11, 2008
I would never recommend shopping at any OSH store.
I have shopped at OSH in San Jose since 1965. I have always been totally satisfied with the advice from their knowledgeable staff and with their products.
Adrianne

San Jose, CA

#6 Jun 11, 2008
I have shopped at OSH in San Jose since 1965. I have had nothing but good advice and products. All of the items I have bought have worked out well (BBQ, outdoor furniture, table unbrella, shower door, security screen door, tools, paint, camping supplies, screening, water fountain, plants, etc.).
mr mallard

United States

#7 Jun 11, 2008
sears screwed it up.
osh use to be good. back in the day.
LIANE SWEET

Citrus Heights, CA

#8 Jun 21, 2008
ORCHARD SUPPLY HARDWARE IS THE WORST HARDWARE COMPANY OUT THERE. THAT IS TO WORK FOR AND SHOP AT.THE EMPLOYEES HAVE NO TRAINING OR EXPERIANCE.THE MANAGERS ARE ALL LAME, RUDE AND CONDICENDING.THEY RACIAL PROFILE AND FOLLOW CUSTOMERS AROUND LIKE THEY ARE CRIMINALS.THEY ARE ALWAYS UNDERSTAFFED AND COMPLETELY OVERPRICED.DON'T SHOP OSH.YOU WILL REGRET IT!
Bonnie

AOL

#9 Jun 22, 2008
Its a hardware store! Not a Nordstroms, or a designer furniture store. What do you expect? If you dont like shopping at Orchard Supply Hardware, and dont like the quality of their tools. Than hire a contractor to do your job. Orchard supply Hardware has better customer service than any Home Depot, plus Craftsman tools are guaranteed for life. I bought a brand new jigsaw at Home Depot and the saw guide piece was loose and broken and I had to argue with them to excahange it.

Since: Apr 07

Sunnyvale, CA

#10 Jul 5, 2008
You're using the "Craftsman lifetime guarantee" as a selling point???? Every hand tool manufacturer these days offers a "lifetime guarantee". The $3 socket set I bought at Grand Auto has a lifetime guarantee. Let's face it. Craftsman just isn't the same quality it once was.
Charlotte MInahan

San Jose, CA

#11 Jul 7, 2008
John B wrote:
Orchard Supply hardware is terrible. They sell poor quality items at high prices. Customer service is horrible as well. I would never recommend shopping at any OSH store.
I would always recommend OSH(Petaluma)- the service is great and the sales staff are always helpful- you don't have to wander aimlessly for an hour to find items - they bring you right to them!
Charlotte MInahan

San Jose, CA

#12 Jul 7, 2008
I would always recommend Petaluma OSH - the sales staff are helpful and you don't have to wander aimlessly for an hour searching for items.
J Bodine

United States

#13 Oct 17, 2008
Kawi wrote:
You're using the "Craftsman lifetime guarantee" as a selling point???? Every hand tool manufacturer these days offers a "lifetime guarantee". The $3 socket set I bought at Grand Auto has a lifetime guarantee. Let's face it. Craftsman just isn't the same quality it once was.
Have you ever heard of a Allen wrench? Who do you think makes Craftsman Mechanics Tools Sets? Allen Danaher. It is the exact same products that they sold before Sears purchased them. They typically have very good customer service and there is always a cashier helping a customer. I can't say that for Home Depot. I was there last week to buy an items and there was no cashier. Just a self check out with 12 customers waiting. Needles to say I left my item and went to OSH.
jbok

AOL

#14 Oct 23, 2008
John B wrote:
Orchard Supply hardware is terrible. They sell poor quality items at high prices. Customer service is horrible as well. I would never recommend shopping at any OSH store.
You would not know service if it bite you in your @#$###. If I walked into your business, whatever it may be, you would fail miserably compraed to OSH that performs from open to close. You are probably sleeping or watching TV while customers are being helped at OSH. You must be a night watchman.
jbok

AOL

#15 Oct 23, 2008
You are to used to buying your mad dog at 7-11. Hey, I walked in found the mad dog, walked to counter, cashier rang me up. Great Service. At OSH things are different. Intelligent people shop here with reasonable and intelligent questions. More than happy to help. I have had NOTHING but spot on help at OSH. Is it perfect, no. Spend 12 hours on the internet for 'stuff' and it is not perfect. You are dealing with people. That is refreshing.
Joe

Fairfield, CA

#16 Nov 9, 2008
John B wrote:
Orchard Supply hardware is terrible. They sell poor quality items at high prices. Customer service is horrible as well. I would never recommend shopping at any OSH store.
John B Go to Home Depot you deserve each other
George

North Hollywood, CA

#17 Nov 10, 2008
I agree with Linda. The quality of hardware - hinges, nuts, bolts, screws - at OSH is superior to the "Ironworker" crap at Home Depot. And their Craftsman wrenches, although not Snap-on quality, are much nicer than "Wolfo" or whatever half-assed brand Home Depot sports.
linda g wrote:
Not sure what John B is smoking but I have never had any issues at OSH. In fact, they are a heck of a lot better than going into a dirty Home Depot where you have to hunt down an associate or press a button to get help. OSH associates actually ask me if I need help without the effort of walking half the store to find someone. So they charge a few cents more. You're in and out quickly and you have help. As far as poor quality items, everyone has poor quality items these days so unless John B ponies up the money to buy the brand name item, he'll get junk.
<quoted text>
Debbie D

Dyer, IN

#18 Nov 19, 2008
Kawi wrote:
<quoted text>
I hope you're not trying to promote Craftsman as "quality".... It's a brand that's priced more than Depot's Ryobi and Lowe's Kobalt store brands, but is about the quality of the bargain-bin junk found at any Kragen's.
Obviously Kawi, you don't know much about tools. If you look at the stats of craftsman compared to Ryobi, you will see that you are blowing smoke out your ass.
Debbie Doyle

Dyer, IN

#19 Nov 19, 2008
LIANE SWEET wrote:
ORCHARD SUPPLY HARDWARE IS THE WORST HARDWARE COMPANY OUT THERE. THAT IS TO WORK FOR AND SHOP AT.THE EMPLOYEES HAVE NO TRAINING OR EXPERIANCE.THE MANAGERS ARE ALL LAME, RUDE AND CONDICENDING.THEY RACIAL PROFILE AND FOLLOW CUSTOMERS AROUND LIKE THEY ARE CRIMINALS.THEY ARE ALWAYS UNDERSTAFFED AND COMPLETELY OVERPRICED.DON'T SHOP OSH.YOU WILL REGRET IT!
You are obviously a disgruttled employee who probably got fired from OSH for being lazy and stupid. As far as training goes, I was a manager at OSH in ELKGROVE and I will tell you they have the best trainining procedures and best customer service
Debbie Doyle

Dyer, IN

#20 Nov 19, 2008
Kawi wrote:
You're using the "Craftsman lifetime guarantee" as a selling point???? Every hand tool manufacturer these days offers a "lifetime guarantee". The $3 socket set I bought at Grand Auto has a lifetime guarantee. Let's face it. Craftsman just isn't the same quality it once was.
Kawi, you just answered the question for us about your knowledge. Anybody that would go to Grand Auto for a socket set is lame, and anybody that only has $3 to spend on one is even lamer. So you stay at Grand Auto, and you might want to try the dollar store too, I think that would be right to your speed.

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