Family claims poor treatment at VA hospital

Carmelino Filippini served his country in the Army when he was stationed in South Korea. Full Story
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lorraine medina

Moreno Valley, CA

#1 May 25, 2008
My grandfather is a great person who led a great life. He is truely my hero. He did so much for everyone. He gave great advice, on just about everything. I never in my entire life saw him doing something wrong.I never in a million years would have thought that he could die like this because he is such a strong person. I only thought bad things happen to bad people but i guess everything is just unexpected. Last year my family went through a six months of a night mare. No one could imagine what we went through. My grandpa was a veteran who deserved great treatment that they failed to give. I hope this never happens to anyone. I love you, miss you,and always have you in my heart grandpa each and everyday of my life until i meet you again in paradise.
love,
lorraine
anonymous

Loma Linda, CA

#2 May 25, 2008
I am a nurse in the ICU at the Loma Linda VA hospital. All of the nurses including myself were deeply sadened by the article that printed in your paper. I have been a nurse for many years most were spent at LLUMC. I came over to the VA four years ago. I never knew what to expect when I started working there.... but I was pleasantly surprised at how well the patients were treated and how proffesional the nursing staff was and still is. I have never wittnessed more compassion for the veterans who served our country and the expertise of the staff in all of my years of experience. I am saddened that one newspaper article is giving my hospital a bad reputation when it is absolutely uncalled for. It is clear that the poor technique described in the article by the nurses is spoken by an individual who has no medical backround whatsoever. I don't know one nurse in my department who doesn't love to provide care to the Veterans of our country. I hope some of our patients families who have been very pleased with our care and compassion come forth and stand up for us.... because we work really hard and it is not an easy job; but we love what we do!
Anonymous

Moreno Valley, CA

#3 May 25, 2008
Regarding the comment posted by the "anonymous" nurse from ICU at the Loma Linda VA Hospital. I am a friend of the family involved in the article written in the Sun Newspaper. It is interesting to hear how surprised this nurse is to hear about a complaint filed against the facility when I have heard several complaints about the treatment given at that facility for several years by many veterans. I will have to say that some may get good treatment, while others do not. This particular patient was very satisfied with his treatment as an outpatient. It was not until he was in ICU that the treatment given to him changed drastically. After all, this family would not have filed a complaint if they did not witness something that was just not right! This nurse as well as other staff members will defend the facility that they work at. Let's face it. No one wants to be under investigation. The reality is that this family saw something very wrong and spoke out about it. Way to go!!!!
Get a clue

Carlsbad, CA

#4 May 26, 2008
Anonymous wrote:
Regarding the comment posted by the "anonymous" nurse from ICU at the Loma Linda VA Hospital. I am a friend of the family involved in the article written in the Sun Newspaper. It is interesting to hear how surprised this nurse is to hear about a complaint filed against the facility when I have heard several complaints about the treatment given at that facility for several years by many veterans. I will have to say that some may get good treatment, while others do not. This particular patient was very satisfied with his treatment as an outpatient. It was not until he was in ICU that the treatment given to him changed drastically. After all, this family would not have filed a complaint if they did not witness something that was just not right! This nurse as well as other staff members will defend the facility that they work at. Let's face it. No one wants to be under investigation. The reality is that this family saw something very wrong and spoke out about it. Way to go!!!!
Yeah they saw something....$$$$$$4
Confused

Loma Linda, CA

#5 May 27, 2008
lorraine medina wrote:
My grandfather is a great person who led a great life. He is truely my hero. He did so much for everyone. He gave great advice, on just about everything. I never in my entire life saw him doing something wrong.I never in a million years would have thought that he could die like this because he is such a strong person. I only thought bad things happen to bad people but i guess everything is just unexpected. Last year my family went through a six months of a night mare. No one could imagine what we went through. My grandpa was a veteran who deserved great treatment that they failed to give. I hope this never happens to anyone. I love you, miss you,and always have you in my heart grandpa each and everyday of my life until i meet you again in paradise.
love,
lorraine
Lorraine...why didn't you stop the nurse when you saw that they were giving poor care? For example, did you ask the nurse to change out the syringe? Did you question why gloves weren't being changed? Shame on you if you didn't and you witnessed this firsthand...I hope you said something, otherwise, you yourself contributed to poor care!
lorraine medina

Moreno Valley, CA

#6 May 27, 2008
Our family did complain. Over and over again. There were several times that family members stopped the nurses and even had the nurses changed because of certain behavior. We realized that nurses and medical staff do not like family to be there with the patient all day long because the family really sees what is going on. Family members even had meetings with management and nothing was done about it. The excuses and explanations that were given were ridiculous.
For Lorraine

United States

#7 May 27, 2008
I'm truly sorry for your loss. It's very obvious that you're family is still grieving and were not ready to let your grandfather go to Paradise. I don't believe that hospital staff dislike family being there. In fact, it's so much better when family is present as it statistically shows that patient's heal faster knowing that there are family nearby, egging them on to recovery. Step back a second though...it seems to me that your family may have been the type that caused stress not only to the staff...but perhaps to the patient as well. My family tends to do that to me sometimes. When I was admitted to the hospital for asthma exacerbation, my mom and sister gave the staff hell. They thought they knew everything. Although I love my mother dearly, I had to ask her to leave to let the doctors and nurses do their work. They were very attentive to me. I hope your family did not cause your grandfather stress as my family did to me. Some of the accusations presented in the article made no sense. For example, why would it be necessary to change your gloves after giving medications to clean up a bowel movement? If a person had to have a bowel movement immediately after just taking their medications, would they first need to wash their hands before doing so? And about the syringes for administering medications, are you absolutely sure that they weren't changed at least once every 24 hours if not once per shift? Again, I'm sorry for your loss...but if it's any consolation, your grandfather is much better off in heaven, as a free lively spirit, rather than here on earth stuck in a deteriorating body, bedridden and ventilator-dependent in ICU. Be glad for him.
anon

Redlands, CA

#8 May 30, 2008
First let me say that I am sorry for your loss. Now let me say this. I work at the V.A. in Loma Linda and I took care of your grandfather Quite often. I found him to be very kind man whom lots of people who work here took extra time and care with and of which I see no mention of. We also took care of the family as often as we could giving as much comfort as we could from refreshment to just simple words of encouragement. Maybe you should remember that your grandfather was seriously ill before he got here as he tranferred in on that ventilator and that we attempted to wean him multiple times. You should also try and remember that although we all want a happy ending this is real life. Intensive care means just that. People die in hospitals that is a fact. No matter how much we care for them. We cant always beat death.
To Be Fair

Glendora, CA

#9 May 31, 2008
Shame on the newspaper for hiring Stephen Wall and for printing such a ridiculous letter without understanding anything about healthcare in general. First off, the "reused" syringes are multiple use syringes for feedings and medications, they are not single use for IV medication, nice job misleading the readers. However, kudos for printing the letter because it shows just how little the family understood about what was really going on, and how shameful it is that the family would drag this man's name through the mud. As stated by someone prior, there is no reason to change gloves after administering a medication to clean up a bowel movement. In the opposite order, sure, or if the medication was chemically irritating okay, but does it really make sense to get clean gloves to clean up a BM? WAKE UP PEOPLE! WE ARE NOT MEANT TO LIVE FOREVER, AS DIFFICULT AS IT IS, THIS LIFE WILL END, WETHER YOU ARE READY OR NOT. I think the family should feel shame for putting their loved one through the torment of his last days strapped to a lifeless machine, rather than caring enough to let go.
Think about the claim

Moreno Valley, CA

#10 May 31, 2008
anon wrote:
First let me say that I am sorry for your loss. Now let me say this. I work at the V.A. in Loma Linda and I took care of your grandfather Quite often. I found him to be very kind man whom lots of people who work here took extra time and care with and of which I see no mention of. We also took care of the family as often as we could giving as much comfort as we could from refreshment to just simple words of encouragement. Maybe you should remember that your grandfather was seriously ill before he got here as he tranferred in on that ventilator and that we attempted to wean him multiple times. You should also try and remember that although we all want a happy ending this is real life. Intensive care means just that. People die in hospitals that is a fact. No matter how much we care for them. We cant always beat death.
From what I understand, the claim is not whether this person died or not! It was the quality of care that was provided and the negligence that led up to his death.
You may have taken care of this man and you may have provided comfort and care to his family; however, not all the medical staff did. Unless you were there every day and witnessed the things the family did, would you understand how they feel. If you know yourself that you provided the best care, then good for you. Be proud and hold your head up high. But shame on those who did not!!!!!!
One thing the article did not mention is that the family has pictures to prove their allegations. Maybe you were not there the days those pictures were taken. I have seen these pictures and they left me with my mouth open!
Shame on you

Moreno Valley, CA

#11 May 31, 2008
To Be Fair wrote:
Shame on the newspaper for hiring Stephen Wall and for printing such a ridiculous letter without understanding anything about healthcare in general. First off, the "reused" syringes are multiple use syringes for feedings and medications, they are not single use for IV medication, nice job misleading the readers. However, kudos for printing the letter because it shows just how little the family understood about what was really going on, and how shameful it is that the family would drag this man's name through the mud. As stated by someone prior, there is no reason to change gloves after administering a medication to clean up a bowel movement. In the opposite order, sure, or if the medication was chemically irritating okay, but does it really make sense to get clean gloves to clean up a BM? WAKE UP PEOPLE! WE ARE NOT MEANT TO LIVE FOREVER, AS DIFFICULT AS IT IS, THIS LIFE WILL END, WETHER YOU ARE READY OR NOT. I think the family should feel shame for putting their loved one through the torment of his last days strapped to a lifeless machine, rather than caring enough to let go.
Ahhh........ What is the shame is the manner in which this person was taken care of. But by the way your writing your statement it appears that you may be one of the nurses mentioned in the article. No one likes to be under investigation huh?
Shame on you

Moreno Valley, CA

#12 May 31, 2008
To Be Fair wrote:
Shame on the newspaper for hiring Stephen Wall and for printing such a ridiculous letter without understanding anything about healthcare in general. First off, the "reused" syringes are multiple use syringes for feedings and medications, they are not single use for IV medication, nice job misleading the readers. However, kudos for printing the letter because it shows just how little the family understood about what was really going on, and how shameful it is that the family would drag this man's name through the mud. As stated by someone prior, there is no reason to change gloves after administering a medication to clean up a bowel movement. In the opposite order, sure, or if the medication was chemically irritating okay, but does it really make sense to get clean gloves to clean up a BM? WAKE UP PEOPLE! WE ARE NOT MEANT TO LIVE FOREVER, AS DIFFICULT AS IT IS, THIS LIFE WILL END, WETHER YOU ARE READY OR NOT. I think the family should feel shame for putting their loved one through the torment of his last days strapped to a lifeless machine, rather than caring enough to let go.
You are so concerned about the family dragging this man's name through the mud but you should have been more concerned about taking better care of him.

It really irritates me that you can give your opinion about whether someone should live on a machine or die, especially when this person is not your friend or relative. Maybe you should wake up and see what these people are really saying.
anon

Redlands, CA

#13 May 31, 2008
Think about the claim wrote:
<quoted text>
From what I understand, the claim is not whether this person died or not! It was the quality of care that was provided and the negligence that led up to his death.
You may have taken care of this man and you may have provided comfort and care to his family; however, not all the medical staff did. Unless you were there every day and witnessed the things the family did, would you understand how they feel. If you know yourself that you provided the best care, then good for you. Be proud and hold your head up high. But shame on those who did not!!!!!!
One thing the article did not mention is that the family has pictures to prove their allegations. Maybe you were not there the days those pictures were taken. I have seen these pictures and they left me with my mouth open!
I have worked in the healthcare field for ten+ years. What is obviously sad is how little most people know about medical care. I think it is a shame people throw words like negligence around. Did anybody think about "the claim" before this was written.Part of the claim was that he was filled with so much fluid his wieght increased to 300 lbs. Did the writer even attempt to check and discover that maybe because of his renal failure. Did you see in the pictures pressure sores? Did those pictures tell you how many times we had to argue with the family and Mr.Filipini that he needed to be turned at regular intervals as to prevent these sores. You ask whether I was here everyday.. no I was not but I was here 80+ hrs a week. Negligence is an easy thing to "claim". Did ANYBODY think that this man did not come here healthy or even some what healthy.He did not walk into the V.A.or roll in in a wheelchair he came from another Intensive Care Unit.Sick! Maybe you did not understand that providing comfort care for the family was done while providing regular medical care for our patient. Maybe people should go to a hospital and volunteer and see real life. Love makes you blind. Grief does too.
Anonymous

Redlands, CA

#14 May 31, 2008
I'm sure that your Grandfather was a great person, but I was surprised at all the accusations that were made at that Hospital. Reading through the comments it seems like your grandfather was very sick and that he was on the breathing machine for an extended period of time with several medical problems. My family member was also treated at the same Hospital and I always found the staff very caring and compassionate. It was unfortunate that my loved one did not survive but that was related to his illness, not Hospital negligence. I was just wondering why you did not transfer your Grandfather to another facility and why you waited so long if you knew the care was not appropriate.
To Be Fair

Glendora, CA

#15 May 31, 2008
Think about the claim wrote:
<quoted text>
From what I understand, the claim is not whether this person died or not! It was the quality of care that was provided and the negligence that led up to his death.
You may have taken care of this man and you may have provided comfort and care to his family; however, not all the medical staff did. Unless you were there every day and witnessed the things the family did, would you understand how they feel. If you know yourself that you provided the best care, then good for you. Be proud and hold your head up high. But shame on those who did not!!!!!!
One thing the article did not mention is that the family has pictures to prove their allegations. Maybe you were not there the days those pictures were taken. I have seen these pictures and they left me with my mouth open!
From the letter and the allegations it is also pretty obvious that the family did not understand all that was going on. It is not difficult to find things confusing, scary, and intimidating in the hospital setting, let alone the ICU when a loved one is dying.
To Be Fair

Glendora, CA

#16 May 31, 2008
Shame on you wrote:
<quoted text>
You are so concerned about the family dragging this man's name through the mud but you should have been more concerned about taking better care of him.
It really irritates me that you can give your opinion about whether someone should live on a machine or die, especially when this person is not your friend or relative. Maybe you should wake up and see what these people are really saying.
No, I didn't care for him and am not under invesitgation, but if I did work at that hospital I would have done my very best for him. Do you really feel so incredibly entitled that you feel life on earth should be an eternal promise? There are people whom are acutely ill and can be made better, and there are people whom are dying. Regardless, there is an end to it all, and it is called death. The major failing to this family is that the healthcare team allowed this man's family to allow his body to be tormented for so long.
Skeptical

Moreno Valley, CA

#17 May 31, 2008
Initially, I was somewhat skeptical of the information that was provided in the article, but the comments that I have read from the employees from the hospital cleared everything up. You people are a disgrace. You talk about arguing with the family and the use of syringes. According to the article, the acting director has asked for an external review of the case. Your idiotic comments show that you didn't want the patient or the family there. You talk about being compassionate and providing care but your words do not show that.You morans are just proving their case!

Maybe these comments should be brought to the director's attention or the person handling the external review. They would learn a lot from them.
Family Member

Moreno Valley, CA

#18 May 31, 2008
anon wrote:
<quoted text>
I have worked in the healthcare field for ten+ years. What is obviously sad is how little most people know about medical care. I think it is a shame people throw words like negligence around. Did anybody think about "the claim" before this was written.Part of the claim was that he was filled with so much fluid his wieght increased to 300 lbs. Did the writer even attempt to check and discover that maybe because of his renal failure. Did you see in the pictures pressure sores? Did those pictures tell you how many times we had to argue with the family and Mr.Filipini that he needed to be turned at regular intervals as to prevent these sores. You ask whether I was here everyday.. no I was not but I was here 80+ hrs a week. Negligence is an easy thing to "claim". Did ANYBODY think that this man did not come here healthy or even some what healthy.He did not walk into the V.A.or roll in in a wheelchair he came from another Intensive Care Unit.Sick! Maybe you did not understand that providing comfort care for the family was done while providing regular medical care for our patient. Maybe people should go to a hospital and volunteer and see real life. Love makes you blind. Grief does too.
So you do... acknowledge he had renal failure. Thank you so much for your comments. You have been a big help!
What

United States

#19 May 31, 2008
Skeptical wrote:
Initially, I was somewhat skeptical of the information that was provided in the article, but the comments that I have read from the employees from the hospital cleared everything up. You people are a disgrace. You talk about arguing with the family and the use of syringes. According to the article, the acting director has asked for an external review of the case. Your idiotic comments show that you didn't want the patient or the family there. You talk about being compassionate and providing care but your words do not show that.You morans are just proving their case!
Maybe these comments should be brought to the director's attention or the person handling the external review. They would learn a lot from them.
You are a joke! I dont even work at that hospital and I see that not 1 person that read about this and replied blindly accepting hosptital "negligence" has any medical training!!! To "family member" I doubt seriously that no employee or Dr caused his renal failure. I hope this newspaper also publishes the findings of the investigation as well as this yellow article. I work as an R.N. in s major hospital in an icu. The coments I read from the other employees are so dead on!!!Patients come to us sick unto death we work for each an every one of them. Each patients family wants 1 on 1 care which is impossible.The family has no training yet make judgments and even attempt to dictate care of thier loved ones. Patients come sick and they die and it is the hospitals fault?? A 70 yr old man dies after a long SERIOUS ILLNESS and you are shocked. Wake up people turn off the Greys and ER's this is life! people dont always get better you can only fight God for so long. The staff there is right to defend itself from all this bogus talk. You would do well to remember all the good care this man recieved! All those people whos reputation you taint so easily. You would do well to remember all the jokes told to get a smile in a hard situation from your grandpa. Remember the extra time taken to provide comfort and care for this man. He was there for quite a bit of time think of the staff that shared your pain at his death. Most of us in any hospital dont have a problem with family in the rooms all day until they become OBSTRUCTIVE in the patients care. We caremore when they are no shows and we are left to guess at what a patient may want. Get a clue people speak whatyou know!!I hope this family finds closure.
Are you serious

Glendora, CA

#20 May 31, 2008
Skeptical wrote:
Initially, I was somewhat skeptical of the information that was provided in the article, but the comments that I have read from the employees from the hospital cleared everything up. You people are a disgrace. You talk about arguing with the family and the use of syringes. According to the article, the acting director has asked for an external review of the case. Your idiotic comments show that you didn't want the patient or the family there. You talk about being compassionate and providing care but your words do not show that.You morans are just proving their case!
Maybe these comments should be brought to the director's attention or the person handling the external review. They would learn a lot from them.
Great, another uneducated comment. Before you come back and state a bunch of bogus credentials and "healthcare experience" you would be doing everyone a favor if you tried to understand what is being said prior to posting a nonsensical rant. Noboday said anything about arguing with the family, except the family. Just to help you out, the reason that an external review is solicited is for the unbiased view of all the FACTS. I know it is really easy to get bent on subjects like this, especially hospitals and healthcare, because you don't have the knowledge or experience of what is what. But read the article and it will eventually make sense as to why the nurses commented about the syringes (see, the writer wanted you to make a subconscious reference to the GI clinics in Las Vegas).

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