Innocent Customer

Bennington, VT

#1 May 3, 2008
2 days ago I used the self check out process at Stop and Shop. I needed the assistance of a manager as I purchased wine which requires an ID check. No problem - yet.

The man who allegedly came to assist started rummaging through my bags!!! I demanded he stop. he then went on to say random checks were to be expected. Oh? I saw no such posting, anticipated no such invasive rudeness.

I told him I'd be happy to empty my bags right there and leave it for him to put back on the shelves. He reluctantly agreed to confirm my ID and let me pay. I only had one small bag of items.

Tonight, a similar incident. This young, arrogant, sloppy looking clerk ( who was smoking at the front door when I began shopping) said a check was necessary and began going through my bag. I had maybe 6 items. I stopped her and said if she wanted anything from my bag she could ask me.

She was terribly rude, made me pull items from my bag for price checks. Naturally, all items were okay. Then she went on to say they had to do it, it could happen at any time and it was to be sure people didn't steal. Excuse me - she was accusing me of stealing!!!

I told her I wasn't shopping there anymore if random staff could rummage through my carefully packed bags. She cheerfully replied "OK, Have a nice day!"


Now, I understand loss prevention. If SNS were smart (what's that?) they would see the benefit/profit to manners. Approaching a customer with "Pardon me Maam, we need to conduct a random check of your items today. Would you kindly let me point to 4 items in your bag? If you will remove them for a quick price check, we'll be all set. Very much appreciate your cooperation with this as we perfect our new technology."

How hard is it to prevent loss, retain sales, build customer confidence? Not very. Although one must actually think about it for about 2 mintues (that's all it took me) Apparently SNS senior execs don't understand the power of PLEASE and THANK YOU.

I will go out of my way to shop at the Hannaford on the Hingham Norwell Line, possibly the Shaw's in Cohasset - any other grocer but SNS. Please join me and send complaints to sr. execs.

Princeton, NJ

#2 May 5, 2008
Be thankful you have the choice where you can shop, and that you can go to a supermarket with fresh items on the shelves!


#3 Jan 11, 2009
I have worked for Stop & Shop for the past 5 years and after some of the things I have seen behind the scenes, if customers knew, no one would ever go there again and the place would be shut down.For example: expired meat ground up for hamburger, fish that had fallen on a very filty floor, washed off and packed up for sale, a fly that was inside a packed steak removed and the steak was re-packed and put back for sale. One reason prices at Stop and Shop could be so high is the amount of theft by people who work there.

As for rude and moronic clerks, I am in no way defending at all, but when dealing with idiot customers 4 to 8 hours a day, trying to be friendly, when all you make is minimum wage and get cheap health insurance, great customer service just is not a priority.
Another Kim

Billerica, MA

#4 Jan 12, 2009
I love to get strip searched when I go to Stop & Shop. Thats why I go.
Another Kim

Leominster, MA

#5 Jan 12, 2009
I told the guy hands off my melons or I'd just pull the out and he can put them back... Well, they are not as much melons as they are just lemons...but their mine!
Another Kim

United States

#6 Jan 13, 2009
I was just at the Stop and Shop and I was one of those idiot customers?

I survived on minimum wage all my life and love it. If it weren't for minimum wage...I'd make nothing for all the work I get done...more gossipping then anything, You other looooosers know what I'm talking about

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