Wal-Mart London Kentucky

Since: May 08

Grand Rapids, MI

#21 Dec 17, 2008
Colloquy wrote:
<quoted text>I would like to rip to shreds the person who coined the phrase "the customer is always right".
My second job is retail (not Walmart), and I've seen some downright RUDE customers...
These are some of the things I find...tags from clothing/coats, empty perfume boxes, empty jewelry boxes, empty electronics boxes...anything they can wear out or fit into their pocket or purse. Did you ever see how big girls purses are now? Those are the ones we watch.
Here's one that I call the "Clothing Exchange Program"...They go into the fitting rooms, change into our clothes, rip the tags off and go waltzing out of the door leaving their **** clothes on the floor for me to pick up. Or they take a box of shoes in there, put the new ones on and leave their old ones in the box for me to find.
And speaking of ****, here is my most favorite one...Clothes in a heap in the fitting room, and they **** or p!ss right on top of them! How would your demeanor be after you have to pick that up???
Associates are overworked and underpaid. Many of my customers have commented that there aren't as many associates in the store now as there were in years past. But we still have to get the same amount of work done with less associates. It keeps the prices down. We wouldn't want people to b!tch about the prices because we had so many people working there.
I try and treat all of my customers with respect, even if they are mean to me. And the ones that are so nasty you want to spit in their face, I treat even nicer and smile even wider. Sometimes that makes them realize I'm a person too. My saving grace is the girls I work with. They make my evenings there bearable. Without them, I would have quit a long time ago.
Before I worked retail I never treated an associate rudely. And now I go out of my way to thank them, and let them know that I appreciate what they do for me, even if they can't find what I want. Try that some day.
Maybe she's like me; it's her second job, she's worked 15 hours that day and she's tired. Or maybe she was rude. I take it you've never been rude to anyone in your life?
Oh, I feel so much better now. I have been ACHING to get that off of my chest for 6 years!!! Thank you for the opportunity for letting me do that.
Sorry if I was rude!
;)
I like that "clothing exchange program", where I work part-time we call it rental! And I like the ladies that come in with the beat up bags from stores that are not anywhere near our mall, and they pull out crap that is all beat-up! we have gotten wiser where I work, and if it is even slightly damaged, we can't re-sell it, but they want their credit! and they are so rude about it. I have seen customers assault employees to get their way, and then 911 has to be called, it is ridiculous that the customer comes first anymore. How sad.! And it is the customers like that, that make it harder for me to be nice and friendly, when I know they are coming in the store to steal and then return. No raise, higher prices, who is right? Shoplifting/stealing/borrowing & wearing - it is wrong. These people should have to do community service out at the dump, or scrub dumpsters.! they are just as nasty. My favorite forum recently was the shoplifter that was chased and she hid in a dumpster and was crushed to death.
USA

Sevierville, TN

#22 Dec 17, 2008
Missouri Man wrote:
All of Wal marts stores have went down hill. Prices rised after gas went up, and they are still have high prices..Bad Prices & no service. Im sure Sam would of wanted it this way.....
Ours was recently remodeled. No now it's impossible to find anything. But I will agree it's still crappy. Just crappy with new paint.
USA

Sevierville, TN

#23 Dec 17, 2008
Colloquy wrote:
<quoted text>I would like to rip to shreds the person who coined the phrase "the customer is always right".
My second job is retail (not Walmart), and I've seen some downright RUDE customers...
They walk in the door yelling at their kids, and transfer that anger to us when we don't have what they want...
They bring back something that they bought 5 years ago, no receipt, worn 10,000 times, drug thru the mud twice, and expect us to refund their full purchase price...
Drop something on the floor, glance back at it, and walk away.
They bring in an article of clothing they bought at a different store, attach one of our clothing labels on it and try to return it...I call that stealing.
They switch tags on items so they can purchase newer, more expensive items at clearance prices...
Stealing...downright stealing. They are taking my raise and lowering the stock I have in my store. These are some of the things I find...tags from clothing/coats, empty perfume boxes, empty jewelry boxes, empty electronics boxes...anything they can wear out or fit into their pocket or purse. Did you ever see how big girls purses are now? Those are the ones we watch.
Here's one that I call the "Clothing Exchange Program"...They go into the fitting rooms, change into our clothes, rip the tags off and go waltzing out of the door leaving their sh!t clothes on the floor for me to pick up. Or they take a box of shoes in there, put the new ones on and leave their old ones in the box for me to find.
And speaking of sh!t, here is my most favorite one...Clothes in a heap in the fitting room, and they sh!t or p!ss right on top of them! How would your demeanor be after you have to pick that up???
Associates are overworked and underpaid. Many of my customers have commented that there aren't as many associates in the store now as there were in years past. But we still have to get the same amount of work done with less associates. It keeps the prices down. We wouldn't want people to b!tch about the prices because we had so many people working there.
I try and treat all of my customers with respect, even if they are mean to me. And the ones that are so nasty you want to spit in their face, I treat even nicer and smile even wider. Sometimes that makes them realize I'm a person too. My saving grace is the girls I work with. They make my evenings there bearable. Without them, I would have quit a long time ago.
Before I worked retail I never treated an associate rudely. And now I go out of my way to thank them, and let them know that I appreciate what they do for me, even if they can't find what I want. Try that some day.
Maybe she's like me; it's her second job, she's worked 15 hours that day and she's tired. Or maybe she was rude. I take it you've never been rude to anyone in your life?
Oh, I feel so much better now. I have been ACHING to get that off of my chest for 6 years!!! Thank you for the opportunity for letting me do that.
Sorry if I was rude!
;)
I too use to work a 2nd job in retail. Also not WM. Totally agree with everything you just said.
We found as many as 20 or more empty packages a day. And YES, that's why our pay was so crappy. All the profits the store could have made were walking out the door with their loyal customers.
And it kind of seemed to me a lot of customers think it's their right to talk down to or belittle the cashiers. I think it has made me a little more aware of how I treat the employees too.

It totally blows my mind at the scams people will try to pull to get money for nothing.
USA

Sevierville, TN

#24 Dec 17, 2008
Glassy wrote:
<quoted text>
I like that "clothing exchange program", where I work part-time we call it rental! And I like the ladies that come in with the beat up bags from stores that are not anywhere near our mall, and they pull out crap that is all beat-up! we have gotten wiser where I work, and if it is even slightly damaged, we can't re-sell it, but they want their credit! and they are so rude about it. I have seen customers assault employees to get their way, and then 911 has to be called, it is ridiculous that the customer comes first anymore. How sad.! And it is the customers like that, that make it harder for me to be nice and friendly, when I know they are coming in the store to steal and then return. No raise, higher prices, who is right? Shoplifting/stealing/borrowing & wearing - it is wrong. These people should have to do community service out at the dump, or scrub dumpsters.! they are just as nasty. My favorite forum recently was the shoplifter that was chased and she hid in a dumpster and was crushed to death.
The sad part is that according to upper management the customers aka the thieves, shoplifters, whatever are still right. The chain I worked for believes it's the employees who are stealing. Customers wouldn't dare do a thing like that! Give me a break!

“I don't do sarcasm...but... ”

Level 4

Since: Jan 08

sometimes I get provoked!

#25 Dec 18, 2008
Glassy wrote:
<quoted text>
I like that "clothing exchange program", where I work part-time we call it rental! And I like the ladies that come in with the beat up bags from stores that are not anywhere near our mall, and they pull out crap that is all beat-up! we have gotten wiser where I work, and if it is even slightly damaged, we can't re-sell it, but they want their credit! and they are so rude about it. I have seen customers assault employees to get their way, and then 911 has to be called, it is ridiculous that the customer comes first anymore. How sad.! And it is the customers like that, that make it harder for me to be nice and friendly, when I know they are coming in the store to steal and then return. No raise, higher prices, who is right? Shoplifting/stealing/borrowing & wearing - it is wrong. These people should have to do community service out at the dump, or scrub dumpsters.! they are just as nasty. My favorite forum recently was the shoplifter that was chased and she hid in a dumpster and was crushed to death.
We had a woman come in the store trying to return a WET bathing suit once. The customer service rep said...

"But it's wet."

"I didn't like it."

"But it's wet."

"It didn't fit right."

"But it's WET!!!"

She ended up taking it back and giving the lady store credit because the manager told her too.

Boy we've got some stories to tell don't we?

“I don't do sarcasm...but... ”

Level 4

Since: Jan 08

sometimes I get provoked!

#26 Dec 18, 2008
MrMaria wrote:
<quoted text>Miss you CQtie. Glad your man is good to you. Warms my cockles...
Hey MrMaria! Let's not start talking about the cockles...Maria might not like that! I'm sure she wants them all to herself!

;)

“I don't do sarcasm...but... ”

Level 4

Since: Jan 08

sometimes I get provoked!

#27 Dec 28, 2008
Glassy wrote:
<quoted text>
Which one has the Bridge, LOL
One London Bridge in the US that I know of is in Lake Havasu City, Arizona
Mr Giblets

UK

#28 Dec 28, 2008
Colloquy wrote:
<quoted text>One London Bridge in the US that I know of is in Lake Havasu City, Arizona
that one is the genuine old London Bridge we sold you from London , England. The guy who bought it thought he was getting Tower Bridge (the Gothic one that lifts up for ships) that everyone THINKS is London Bridge. he ended up with a stone-built ordinary bridge.
We have Walmart here but it is called Asda. I also worked in retail and it is a constant battle against shoplifters, fake returns, drunks, druggies, lunatics , etc. I had my own shop once and had to get a German Shepherd to protect me and the shop. It got worse in London after the Government closed the mental homes in favor of "care in the community". Result - head cases roaming the streets.
boo koo

United States

#29 Dec 28, 2008
Glassy wrote:
<quoted text>
I like that "clothing exchange program", where I work part-time we call it rental! And I like the ladies that come in with the beat up bags from stores that are not anywhere near our mall, and they pull out crap that is all beat-up! we have gotten wiser where I work, and if it is even slightly damaged, we can't re-sell it, but they want their credit! and they are so rude about it. I have seen customers assault employees to get their way, and then 911 has to be called, it is ridiculous that the customer comes first anymore. How sad.! And it is the customers like that, that make it harder for me to be nice and friendly, when I know they are coming in the store to steal and then return. No raise, higher prices, who is right? Shoplifting/stealing/borrowing & wearing - it is wrong. These people should have to do community service out at the dump, or scrub dumpsters.! they are just as nasty. My favorite forum recently was the shoplifter that was chased and she hid in a dumpster and was crushed to death.
"No raise, higher prices, who is right? Shoplifting/stealing/borrowing ..."
I live in louisville but I been to london walmart,
and if the employees there are as stupid( "I know they are coming in the store to steal and then return. No raise, higher prices, who is right? Shoplifting/stealing/borrowing "...The Bentonville, Ark.-based retailer said it earned $3.45 billion, or 87 cents a share, in the quarter ended July 31, up from $2.95 billion, or 72 cents a share, a year earlier. Profit from continuing operations rose 9.3% to $3.39 billion.
Net sales gained 10% to $101.6 billion from $92 billion in the year-ago period. Analysts polled by Thomson Reuters expected $101.9 billion.http://www.usatoday.co m/money/companies/earnings/200 8-08-14-walmart-earnings_N.htm ) as they are cold hearted,(My favorite forum recently was the shoplifter that was chased and she hid in a dumpster and was crushed to death.
I will not go there no more.

“New & Improved..”

Level 8

Since: Oct 07

Formerly From Kenya

#30 Dec 28, 2008
Fly me to the Moon
and let me shop amongst the stars
Let me see how retail works
On Jupiter and Mars

slightly used?
just return
In other worlds
Don't you dis me

Install a bunch of cameras
think you'll catch me in the act
But I'll just steal it any way
use it and bring it it back

Lost receipt?
Yeah that's true
In other worlds
Walmart we love you!

“We're all Bozos on this bus”

Since: Jan 07

South Bend, IN

#31 Dec 28, 2008
How did Niagra Falls become THE destination for newlyweds instead of Morehead, KY?

“I don't do sarcasm...but... ”

Level 4

Since: Jan 08

sometimes I get provoked!

#32 Dec 28, 2008
boo koo wrote:
<quoted text> I will not go there no more.
I'm sure they'll miss you.

One less person to clean up after.

“Truth, Justice”

Since: Dec 07

and the American Way

#33 Dec 30, 2008
I like Wal-mart. I have found over the years if you are nice to people they will be nice to you. Wal-Mart employees, the police, My kids teachers. Pretty well everyone. Most people that work with the public have to eat a lot of s*^$ from John Q. Public. I couldn't do it.

“TheseDays”

Level 5

Since: Apr 07

Location hidden

#34 Dec 30, 2008
Our's our nice in our area. Was surprised that the wait lines for over Xmas were quick! Even open cashiers. But their prices are going up....
Sin Ickle

Ravena, NY

#35 Dec 30, 2008
Hipp wrote:
I like Wal-mart. I have found over the years if you are nice to people they will be nice to you. Wal-Mart employees, the police, My kids teachers. Pretty well everyone. Most people that work with the public have to eat a lot of s*^$ from John Q. Public. I couldn't do it.
We went to the local Lowe's- help tripping over eachother coming to your assistance, smiling, wonderful attitudes...I was amazed, they must train them well...

“We're all Bozos on this bus”

Since: Jan 07

South Bend, IN

#36 Dec 30, 2008
Sin Ickle wrote:
<quoted text>We went to the local Lowe's- help tripping over eachother coming to your assistance, smiling, wonderful attitudes...I was amazed, they must train them well...
Maybe they just pay them well.

Since: Nov 08

Martin, KY

#37 Dec 31, 2008
Hopefully they do, Because I sure a fu)k don't make enough to go tripping over them for customer service.
blong

United States

#38 Dec 31, 2008
Colloquy wrote:
<quoted text>We had a woman come in the store trying to return a WET bathing suit once. The customer service rep said...
"But it's wet."
"I didn't like it."
"But it's wet."
"It didn't fit right."
"But it's WET!!!"
She ended up taking it back and giving the lady store credit because the manager told her too.
Boy we've got some stories to tell don't we?
I have worked in retail/wholesale parts at an automotive dealer now for 30 years, and on of my most memorable experiences involves a woman who brought in an armload of parts that she had bought at another dealer, and wanted to use for credit toward other parts she needed for her son's car.
I took a look, and said; "Ma'am, we're not part of a national chain of dealers, each is owned independently, and I really can't give you credit for something you didn't buy here in the first place."
She didn't care for my answer at all, and said: "Well, I want to speak to the owner about this!" I was more than glad to tell her, because I knew he sure wasn't about to give her any different answer than I did, and he certainly didn't. He came back and said: "What was that all about?" I said: "Beats me, never seen her before. I guess she thought she was at Wal-Mart."

Oddly enough, the dealer she bought the parts from was not that far away from where we're located, but they probably showed her the door, too.

“I don't do sarcasm...but... ”

Level 4

Since: Jan 08

sometimes I get provoked!

#39 Jan 1, 2009
blong wrote:
<quoted text>I have worked in retail/wholesale parts at an automotive dealer now for 30 years, and on of my most memorable experiences involves a woman who brought in an armload of parts that she had bought at another dealer, and wanted to use for credit toward other parts she needed for her son's car.
I took a look, and said; "Ma'am, we're not part of a national chain of dealers, each is owned independently, and I really can't give you credit for something you didn't buy here in the first place."
She didn't care for my answer at all, and said: "Well, I want to speak to the owner about this!" I was more than glad to tell her, because I knew he sure wasn't about to give her any different answer than I did, and he certainly didn't. He came back and said: "What was that all about?" I said: "Beats me, never seen her before. I guess she thought she was at Wal-Mart."
Oddly enough, the dealer she bought the parts from was not that far away from where we're located, but they probably showed her the door, too.
It's a happy day when my manager backs me up. And it's usually because people, like the one you just wrote about, want to scam the store.

Unbelievable!
joy

London, KY

#40 Mar 1, 2010
I LOVE WALLIE WORLD

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