146,000 United Illuminating Customers Still Without Power; No Timeline Issued

Oct 30, 2012 Full story: Patch.com 55

The United Illuminating Co., which saw 194,000 of its customers knocked off the grid at the height of Hurricane Sandy, was still working to restore power to 146,000 of them on Tuesday night.

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Deldoodoo

North Attleboro, MA

#21 Nov 1, 2012
No offense to anyone but I bet that the people that are complaining about no power are probably the same people that had it last year and told others to stop bitching and whining that it was out. Karma's a bitch.....
LynneB

New Haven, CT

#22 Nov 2, 2012
Not me, we did have power last year, but we also were offering showers and hot food to those who didn't have power. We were doing our best to help others that we knew needed.

And Karma may be a bitch, but so am I!
Deldoodoo

North Attleboro, MA

#23 Nov 2, 2012
So are you saying that not one person offered you a hot shower or hot meal????

I bet a lot of people in the BPT/Stratford area thought "we're not gonna lose power, we never lose power"... Well, guess what, you lost it and a lot of you don't know how to cope with it. To where others who lost it twice last year at 10 days a pop know how to deal with it and didn't take the warnings lightly....
LynneB

New Haven, CT

#24 Nov 2, 2012
No, it's okay, though, Del, we're good. We've got the generator going, and we have gas-heated hot water and cooking. And it isn't that everyone here thought we wouldn't lose power, it's just that UI deliberately shut some people off who hadn't lost power. Supposedly to "fix the lines" but there are some who are saying that they told everyone to prepare for long outages because they were going to use the storm outages as cover for repairing lines that needed maintenance for a long time that they just didn't do, for whatever reasons, probably because the big boys didn't want to give up their bonuses to pay for needed reparations. I don't mind being without power, I just don't like being lied to as to WHY it's taking so long to get power back to places that didn't lose it because of the storm, but because they were shut off. A very smug UI "representative" told me when I called that we had to be patient because they were "assessing global restoration" and it was all about "safety first". And I get the safety first, and I know the ground crews are doing all they can, but "global restoration"?? We're not "global", we're LOCAL. Buzz words and bullshit do not help the situation or make for good public relations.
Liz

Avon, CT

#25 Nov 2, 2012
I feel for all but imagine those who no longer have a home. We can't blame ground crews or make speculations but they cannot make repairs until trees are removed. I was lucky not to have lost power as we always do. Completely agree that you have to always prepare for the worse and not by stocking up on perishables that require refrigeration. My freezers and home is full trying to help those who thought it never happens to them. Lost for 5 days last year during Irene and all I missed was not being able to bathe as we have a well. All I could think of then was, what if it was during the winter and we didn't have a fireplace or generator. Costco was already out of gas on Sunday so no surprise on what's going on now. One suggestion in dealing with the cold, if you don't have a fireplace or subzero sleeping bags, is it to layer your bed with hand warmers- it lasts for 10 hrs. Good luck to all of you who continue to deal with this.
Liz

Avon, CT

#26 Nov 2, 2012
Not sure why this says Naugatuck, I'm in Shelton. I never call when power goes out cuz they never give an ETA and I don't believe anything they say anyway, it's all scripted.
During Irene last year, I called and requested that the power stay off cuz I could use the savings on my bill.:)
I heard that in Bpt, eggs and rocks were being thrown at crew members. Don't know if that's true.
Deldoodoo

North Attleboro, MA

#27 Nov 2, 2012
LynneB wrote:
No, it's okay, though, Del, we're good. We've got the generator going, and we have gas-heated hot water and cooking. And it isn't that everyone here thought we wouldn't lose power, it's just that UI deliberately shut some people off who hadn't lost power. Supposedly to "fix the lines" but there are some who are saying that they told everyone to prepare for long outages because they were going to use the storm outages as cover for repairing lines that needed maintenance for a long time that they just didn't do, for whatever reasons, probably because the big boys didn't want to give up their bonuses to pay for needed reparations. I don't mind being without power, I just don't like being lied to as to WHY it's taking so long to get power back to places that didn't lose it because of the storm, but because they were shut off. A very smug UI "representative" told me when I called that we had to be patient because they were "assessing global restoration" and it was all about "safety first". And I get the safety first, and I know the ground crews are doing all they can, but "global restoration"?? We're not "global", we're LOCAL. Buzz words and bullshit do not help the situation or make for good public relations.
Lynn, believing in conspiracy theories doesn't help the situation either.... What makes you think some people were deliberatley shut off??? I had power throughout the storm, guess what, I lost it the next day because a huge leaning tree toppled over and took out the power lines. Is there any/some sort of proof other than "some were saying"??
Do you honestly believe that they are deliberatly leaving tens of thousands of people in the cold...
Deldoodoo

North Attleboro, MA

#28 Nov 2, 2012
And just think for a minute about the customer service rep.... These people (most of the time) are left in the dark about situations, leaving them to fend for themselves.... They are the front line of taking everyone's shit, they're willing to say just about anything to get you off of the phone... Forget the linemen taking abuse, for 12 bucks an hour customer service for the power companies definitely have the worst job right now...
carpetbaggers

Bryn Mawr, PA

#29 Nov 2, 2012
Part of the problem here anyway with alot of power/utility problems is that during normal times many workers are worried about overtime and the company is worried about saving money.

That includes not reporting potential damage from existing conditions-if it isn't broke - don't fix it. Some utility workers including phone, cable and power would rather go out to the same location 10 times in a month than turn a location in for replacement or major repairs. I've reported potential hazards/damaging conditions and was told they would rather comeout and fix it AFTER it is damaged.

A big problem is partly the utility's fault as well. Other than occassional surveys or scheduled maintenance they really don't have a process for requesting tree trimming near their facilities. Nor do they want to spend money on preventative maintenance.

I know utility employees who said when budgets get tight they chop preventative maintenance and loan those techs out for other work. Something about they can charge or write off repair expenses but have to spend their own money on routine maintenance.

All this being said this was still a highly unusual storm and damage. There were plenty of things that could've prevented the scope of damage but there still would be ALOT of damage.

Good Luck to all affected.
LynneB

New Haven, CT

#30 Nov 2, 2012
Liz wrote:
Not sure why this says Naugatuck, I'm in Shelton. I never call when power goes out cuz they never give an ETA and I don't believe anything they say anyway, it's all scripted.
During Irene last year, I called and requested that the power stay off cuz I could use the savings on my bill.:)
I heard that in Bpt, eggs and rocks were being thrown at crew members. Don't know if that's true.
I read about that in the paper this morning. Apparently UI has asked Bridgeport for police protection for their crews. Sad that it's come to this.
LynneB

New Haven, CT

#31 Nov 2, 2012
Deldoodoo wrote:
<quoted text>
Lynn, believing in conspiracy theories doesn't help the situation either.... What makes you think some people were deliberatley shut off??? I had power throughout the storm, guess what, I lost it the next day because a huge leaning tree toppled over and took out the power lines. Is there any/some sort of proof other than "some were saying"??
Do you honestly believe that they are deliberatly leaving tens of thousands of people in the cold...
Based on what carpetbagger posted, I don't think it's a conspiracy theory at all. I think that management put off regular maintenance for too long, and under cover of "storm damage", they are now fixing problems that have been festering for quite some time. I don't think, I KNOW some people were deliberately shut off. I don't think it's something that they especially wanted to do, but they decided to take advantage of the situation.

That said, according to the latest weather reports, a nor'easter is headed this way for next Wednesday. I just hope everyone who still hasn't got power back has it before then. And hopefully not to just lose it again.
carpetbaggers

Bryn Mawr, PA

#32 Nov 2, 2012
Liz wrote:
Not sure why this says Naugatuck, I'm in Shelton. I never call when power goes out cuz they never give an ETA and I don't believe anything they say anyway, it's all scripted.
During Irene last year, I called and requested that the power stay off cuz I could use the savings on my bill.:)
I heard that in Bpt, eggs and rocks were being thrown at crew members. Don't know if that's true.
Always call the utility company when their service goes out if for no other reason but a credit on your bill. Never assume someone else called or they know about it either.

The big thing is that believe or not most utilities can get in trouble for repeat problemms and major outages. That's why it's so important to call and document a problem in your area. Theoretically their engineers/techs are supposed to use that data for repairs, replacement and/or upgrades.

Setting aside this storm unless excessive always report repeat prolonged problems to your state utility regulators other wise known as the Public Service or Public Utility Commission in most states. Or let your local government representative know about your utility problems.

Never forget many of these for profit companies have been given rights of way and easements to put their facilities on public and private property for their personal profit. The least they could do is give reliable and speedy service.
Cheers

Raleigh, NC

#33 Nov 2, 2012
I will drink a beer or two for y'all while I am relaxing in my hottub this weekend.

Since: Nov 07

Location hidden

#34 Nov 3, 2012
Thanks. We got power back this morning at 4:20. Yay!

Since: Jul 12

Location hidden

#35 Nov 3, 2012
Thank God that my friend, Lynne got her power back. I got my back on last Wednesday.
BPT

Bristol, CT

#36 Nov 5, 2012
got mine back 7pm last night.
No you are

Astoria, NY

#37 Nov 5, 2012
BPT wrote:
got mine back 7pm last night.
YAY!! What a relief!

“'never'”

Since: Mar 11

Location hidden

#38 Nov 5, 2012
I finally got my internet back sometime on sunday... I would rather go without heat and water than without internet.
No you are

Astoria, NY

#39 Nov 5, 2012
Citizen44 wrote:
I finally got my internet back sometime on sunday... I would rather go without heat and water than without internet.
Not me. It was nice to get away from the news coming at you 24/7.

“'never'”

Since: Mar 11

Location hidden

#40 Nov 5, 2012
No you are wrote:
<quoted text>
Not me. It was nice to get away from the news coming at you 24/7.
True, most of whats on cable is crap. But I did want to get a rough idea of the destruction, and I couldn't get that information for an entire week.

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