Unfortunately, abusing others remains a part of the culture, especially among men, and we see such abuse at most sporting events, on TV and radio talk shows, and on some forums such as this one as well.<quoted text>
I did not meant to imply these were the same situations but just sharing a 'bad' situation that one would not expect in a family oriented park. Usually, the workers are great around the kids but this 'clown' went overboard.
I forgot to add that I had first left a voice-mail and had stated the owner did not have to call me back - just wanted him to be aware of his employe'es conduct. As a good businessman, he did unlike the park did this couple (for those who are not aware, the couple requested a meeting with the park and was initially denied and that is when they went to the media). As with my complaint, I was treated by great customer service which did not happen with this couple.
I maybe wrong but I think the issue with this couple is not so much asking them to follow the rules of turning around a shirt that others may find offensive but the way the employee handled it. I've been to concerts or other places where the staff can get an attitude. And it is upsetting - esp when you see others doing the same thing (such as using the camera) and the staff is telling you not to do.
Sorry, my story is off-topic but just was stunned that anyone would belittle kids by calling the names in the guise of just having fun.
But part of the problem here is that they were not in violation of any written rule, just the bias of the worker. Dolly made it clear she would not have made the same decision, but the problem may still exist that the staff does not have clear guidelines and training on what is allowed and what is not.
As to TSA and other security staff, studies have shown that people with low pay but with power over others, tend to exercise that power more often that those who are paid well but have the same power.