California fans need some love here though, as many facts are left out of this equation. As a long-term Californian, who recently moved to the south and can see the difference between a well-run track and ACS, here's a few tidbits that need to be considered.
Gillian could stand to listen to the Cal fans more. Letters to the staff of Auto Club Speedway are answered by staffers who appear to be irritated at questions and let their rudeness speak for them. Simple requests are met with "You are the third person to have told me this. Did you not see the Cupcakes booth?" and other similar phrases that reek of 'duh, how did you miss this, stupid Nascar fan?? Run away and stop bothering me. When I meant we wanted to hear our fans opinions, that was just PR-talk for 'we care' but we really don't.'
Securitas at ACS are frequently seen yelling at fans and the check-in process is much more delayed (and personally intrusive) than any other track. No one wants to be yelled at, then felt-up, after having shelled out hundreds for seats and food. Customers are still customers, even at ACS.
ACS is one of the few tracks that does not allow guests to bring in any other beverage than water. When a beer costs $7, and most other tracks let you bring in your own, the cost of the day becomes a little more prohibitive. You also aren't trusted to purchase then carry a plastic bottle with a lid...unless it is AMP.(I kid you not.) Lids are taken away because you might throw it at the track...unless it is AMP, because you won't throw that lid? Mind-boggling.
Food options are hit and miss. Again, prices are cost-prohibitive in comparison to most other tracks.
Sponsor booths are waning. We used to be able to wander a long midway full of fun booths to check out, in addition to hauler row. Now there's more empty spaces than before, and forget it if your wanted to check out an alcohol sponsor's booth. They aren't allowed to serve now, that would get in the way of money going to ACS vendors.
Let's talk bathrooms. The lines are always the longest out of any track I've been to, and if you can get toilet paper, a working water faucet, a non-empty soap dispenser and paper towels in one visit, or even three out of the four, you are one in a million, or you're there hours before the race starts.
When the stands have been seen 'empty' during the race in past seasons, it's probably because a) the guests are in the bathroom lines, b) it's 118 and there's no shade other than under the stands, or c) the seats are still wet from the recent rains. ACS's races haven't always given Cal fans the best of weather.
And if you want to buy race merchandise on a day you didn't purchase a race ticket, good luck buying merchandise. You must have a ticket to get to the haulers, though there is sometimes an opportunity to get to hauler row on Thursday night. However, not all the haulers are there at that time, so you may just be out of luck. The reason? "Parking." Yeah, whatever.
California fans have tried, and been blasted for not being diehard and dedicated, but give California a track that's run better -- run with the fans in mind, not the bottom-dollar. Yes, they need to make money but without fans, well, you see what happens. California fans don't deserve the negative reputation they've gotten, but ACS also doesn't want the facts out there so the fans are again thrown under the bus.