A work in progress: Where's the service?

Full story: Chicago Tribune
French Lick Springs Hotel and West Baden Springs Hotel have been grandly restored -- from an architectural standpoint. Full Story
Jeff Lerner

La Grange Park, IL

#1 May 12, 2008
I was at the resort last week. 5/3-5/7 and I disagree. The hotel was wonderful. The room was very nice, as well as the staff. The restaurants (I tried all three) were all wonderful and I had no problem getting a seat and the service was outstanding. I played golf at a fantastic golf course and my wife loved the spa. Wonderful stay. Can't wait to go back again.
anonymous

Winnetka, IL

#2 May 12, 2008
this is small-town southern Indiana, not Europe...what did you expect?!? The employees are probably underpaid, overworked, and most important, BADLY TRAINED. Blame the owners and management for that. They're the ones who set policies and make the rules and hire the people.
Former Employee

Bloomington, IN

#3 May 15, 2008
You got it. BADLY trained and poorly paid. And everywhere you look, on every sign you see for Sinclairs it says "By reservation ONLY." The employee was correct in NOT seating someone without reservations.
Coming from someone who spend the better part of a year apologizing to any guest who had a complaint about...well...you name it, the average pay around there is around 8.00 per hour. So please complain to the management, that's what THEY get paid for.
The little people out there serving, walking the floor the casino are breaking their backs to feed their families. So please, complain to the guys in the nice 1k Italian suits.
They trained us for 4 weeks and turned us loose in an industry 99% of us had NEVER worked in before.
So please, complain to the poor girl wiping down all the dirty slot machines and pushing in chairs for 9.00 an hour plus whatever tip you might give her that you didn't win big...I'm sure she'll probably apologize to you too.
If you want Vegas, go there

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