Deal reached in Canyon Ranch lawsuit

Deal reached in Canyon Ranch lawsuit

There are 30 comments on the North Adams Transcript story from Oct 25, 2008, titled Deal reached in Canyon Ranch lawsuit. In it, North Adams Transcript reports that:

A luxury spa in the Berkshires has agreed to a $14.7 million settlement with former employees who claimed they were unfairly deprived of tips.

Join the discussion below, or Read more at North Adams Transcript.

First Prev
of 2
Next Last
HERRICK

Chicopee, MA

#1 Nov 2, 2008
you should do a story on what they did to my wife, made her job offer, told her to give 2 weeks notice then the day before she was to start told her no longer a job there.
First Hand experience

Newburyport, MA

#2 Nov 3, 2008
Or the threats that went out to all of the employees not to speak about the settlement if they wanted their jobs. I hear that the employees are treated like second hand citizens compaired to the upper crust clients. The staff facilities dont even meet the states minimum standards.
employee

Wynantskill, NY

#3 Nov 4, 2008
What A lot of UNINFORMED CRAP!
Canyon Ranch is one of the most generous companies I've ever had the privilege of working for. Nobody mentions the holiday gifts,the fact all employees have full use of the facilities of a world class health resort or the lectures on living a healthful more satisfying life we attend for free. Mel and Enid are truly wonderful people who care about their employees and and we more than fairly compensated for are work. I do not know where these other people are getting their
information but it's false. most of the employees of CR Lenox feel the same way.
Just an Observation

AOL

#4 Nov 4, 2008
Notwithstanding "employee's" comments, if the employees did not receive any part of the 18 percent fee, there was a problem. Use of the resort and free attendance at lectures does not pay the rent. i have gone to many spas, and would love the convenience of having a gratuity added to my bill so I wouldn't have to carry money in my spa robe, so to speak. BUT, I would be HORRIFIED to learn that the workers did not receive the money.
employee

Wynantskill, NY

#5 Nov 4, 2008

It was never implied any part of the service fee was for employee gratuity's. The employees
know this going in,that's why their rate of pay
is so much higher than their peers in the restaurant hotel industry.
yeah

Wynantskill, NY

#6 Nov 4, 2008
I'm glad to hear that once in while it is the little guy who wins.

Employee than why the spa is paying a settlement?
Truth to power

Tucson, AZ

#7 Dec 2, 2008
As an ex-employee I disagree with the Williamstown MA posts (are you a plant to spin something positive for Lenox Ranch?? sure sounds that way!) I no longer work there but found ownership to be arrogant, cheap and non caring if not down right exploitive of employees....they preach wellness and family but really it's all about making money. That's really all they care about-hawking wellness and spirituality for bucks....there are many dirty secrets behind the shiny surface..
employee wrote:
It was never implied any part of the service fee was for employee gratuity's. The employees
know this going in,that's why their rate of pay
is so much higher than their peers in the restaurant hotel industry.
Just an Observation

AOL

#8 Dec 3, 2008
I believe that the article stated that the fee was presented to the guests as a gratuity. This means that it's going to the employees. If it's meant to go to the spa itself, it would just be added into the price of the accomodations. Why would I as a guest agree to a large percentage "add-on" without knowing where it's going?
Just an Observation

AOL

#9 Dec 3, 2008
To Truth To Power. I don't know what went on there, and I don't condone arrogance, but you make it seem like the owners wanting to make money is a bad thing. Everyone in business wants to make money, and needs to to continue employing people.
Sara

New York, NY

#10 Dec 3, 2008
employee wrote:
Nobody mentions the fact all employees have full use of the facilities of a world class health resort
Sure- they let you use the facilities. But only when there are no guests using them. If you are using something when a guest comes in you have to leave. Cant possibly have a guest mingling with employees! Talk about being treated like a 2nd class citizen!
Sara

New York, NY

#11 Dec 3, 2008
employee wrote:
that's why their rate of pay
is so much higher than their peers in the restaurant hotel industry.
So much higher???? what a joke. If the pay is so high, why is there so much turnover at Canyon Ranch?
who cares

United States

#12 Dec 3, 2008
employee wrote:
It was never implied any part of the service fee was for employee gratuity's. The employees
know this going in,that's why their rate of pay
is so much higher than their peers in the restaurant hotel industry.
Are you comparing MTs with servers? They are not peers at all. I have been a server in my younger years, and there is no schooling involved in serving hot food and cold drinks. I had 3 years of schooling (in Canada) to be a MT.
Beantown

Lee, MA

#13 Dec 21, 2008
Ranch is crap!!!! Management is horrible, half of them don't know what the hell their doing. And to speak against Williamstown employee, I am an employee as well and I can definitely say that most employees at Canyon Ranch do not agree with your way of thinking, most of them hate working their and to what Sara said, "that is why there is such a high turnover rate." CR was caught they need to fess up for the mistake that they made, they charged gratuity and did not share with employees the ones who were doing the hardwork, and I can even give evidence for their mistake when I say that when I was hired I was told that I would be receiving tips in my check but NEVER did. They hire people and tell them that they will receive gratuity and never disburse it. Mel and Enid should feel lucky that they have wonderful people working at Canyon Ranch but they should have treated them better. Were not 2nd class citizens. Just because we don't have Mercedes or Lexus's doesn't make us less human.
Nail tech

Las Vegas, NV

#14 Jan 5, 2009
I have been employed at CR Las Vegas since 1999. I have nothing but gratitued for this company. It is very unfortunate to read so many bad remarks from previous employees or guests. I can only speak for myself when I say I love Canyon Ranch and I know that CRSpa has changed thousands of lives for the better.
Nail Tech
RANCH RACE

Watervliet, NY

#15 Jan 21, 2009
THE RANCH SUCKS SUCKS BIG TIME , CHEAP CHEAP CHEAP
IF YOU WORK THEIR QUIT
Employee2

Sandy, UT

#16 Apr 8, 2009
Just an Observation wrote:
Notwithstanding "employee's" comments, if the employees did not receive any part of the 18 percent fee, there was a problem. Use of the resort and free attendance at lectures does not pay the rent. i have gone to many spas, and would love the convenience of having a gratuity added to my bill so I wouldn't have to carry money in my spa robe, so to speak. BUT, I would be HORRIFIED to learn that the workers did not receive the money.
Well, be horrified because it is true.
Employee2

Sandy, UT

#17 Apr 8, 2009
Sara wrote:
<quoted text>
So much higher???? what a joke. If the pay is so high, why is there so much turnover at Canyon Ranch?
So very true. The rate of pay at the CR Vegas is one of the lowest in the county, in the Hotel Resort industry.
Satisfied Customer

AOL

#19 Jun 25, 2009
I frequent the ranch. I know the employees. The employees know what the deal is when they accept their job. In this economy they are happy to have a place to work.

Canyon Ranch not only provides jobs, it is a major part of the Lenox economy.

This is truly "democratic" territory - the whining never stops.
Happy

Cobleskill, NY

#20 Jul 21, 2009
As a former Lenox employee of several years, I have to say that Canyon Ranch is the most dysfunctional workplace I have ever seen in my 30 plus years of professional employment. On the surface, it appears that employees are happy and well treated, as they are trained to smile and "engage" each guest they meet. Yes, they can attend lectures and use the facilities, if they have the energy after being scrutinized, stressed and lied to by a manipulative executive team that starts with the founders and the CFO. Employees are stressed out and it shows. Get with the program, Canyon Ranch, and truly treat your employees with the dignity, kindness and respect they deserve. Pay them fairly, appreciate them as you do the loyal guests who return year after year. Thank them for coming to work during major snowstorms and staying late. It is the employees who really make the experience for the guest. Treat them with respect and honesty.
Practice what you preach, Canyon Ranch!
And shame, shame, shame on you! Congratulations to all of the hard working employees who were deprived of their tips!
Former Rancher

Bolton Landing, NY

#22 Jul 30, 2009
What A lot of UNINFORMED CRAP!
Canyon Ranch is one of the most generous companies I've ever had the privilege of working for. Nobody mentions the holiday gifts,the fact all employees have full use of the facilities of a world class health resort or the lectures on living a healthful more satisfying life we attend for free. Mel and Enid are truly wonderful people who care about their employees and and we more than fairly compensated for are work. I do not know where these other people are getting their
information but it's false. most of the employees of CR Lenox feel the same way.
Apparently you were not there more recently.. they have taken away many of the things you are speaking about. They DO NOT give out holiday bonuses anymore, they expect the employees to work short staffed and long shifts, without so much as a thank you.. not to mention they did away with care coins/cards. They have put many faithful long term employees out of a job without a moments notice and then have them escorted off property like some sort of criminal in front of everyone. Claiming their positions are no longer needed, in some cases they had 'internal postings' just days after firing these faithful employees. Not to mention that Herricks story about his wife is 100% true because I heard the story from both parties. When i first started Canyon Ranch some years ago I thought that it was a company like the one you speak of. But the sad ugly truth is that when it all comes down to it, money is all that matters. All of this and their losses during this recession are less than 4%. And for your information Mel and Enid have agreed that they wrongly deprived tips when they settled in this lawsuit.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 2
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Massage Therapy Discussions

Title Updated Last By Comments
Have any women had an orgasm during a massage (Dec '10) 11 hr Massage therapist 248
free oil massage for women dubai Sat S Gambhir 4
pijat khusus wanita Sat bEN 1
Do MT get aroused during massage? (Jan '12) Aug 28 I WANT MORE 41
massage in riyadh (Jan '13) Aug 28 Anonymous 165
Masturbation while getting a Therapeutic Massag... (May '10) Aug 28 ladieb 692
Erotic Massage With Happy Ending (Sep '09) Aug 28 John 123
Do Women get aroused during massage? (Jan '10) Aug 23 sushant 1,090
Therapeutic Massage and Ejaculation (Feb '07) Aug 23 mark 2,219
Getting a tantric massage for the first time. W... (Jan '10) Aug 18 Dana Lising 115
Erections during massages is it normal? (Jun '09) Aug 7 Eric the Green 735
More from around the web