Zounds hearing aids
Maggie Lou

United States

#22 Feb 21, 2012
I know they treat their employees like crap from personal experience. I worked for them. Would not do it again. All the corporate people received all the benefits while the customer service reps received nothing but a cut in pay.
Owen Two

Cambridge, MA

#23 Feb 22, 2012
Maggie Lou wrote:
I know they treat their employees like crap from personal experience. I worked for them. Would not do it again. All the corporate people received all the benefits while the customer service reps received nothing but a cut in pay.
Finally! Someone with real knowledge and experience. How about some details, Maggie Lou?
wunkman

AOL

#24 Mar 19, 2012
Owen Two wrote:
<quoted text>
How do you know how they treat their employees? Do other hearing aid vendors treat their employees any better?
I always get great customer service from Zounds; do you have any examples of 'horrible' experiences?
Have you been 'nickled and dimed to death'? I haven't.
Do you have any experience with Zounds? I've been using their products for over two years, and I'm a very happy customer.
You're entitled to your opinion, but you should realize that spouting bile without any supporting facts can make you sound like a troll (or a competitor).
Have a good day.
I do not own Zounds, but I have a friend who loves hers and she has had hearing problems for life. She talked me into trying them and I must say they worked very well. I did not buy them, but the woman who worked with me seemed knowable and was not pushy. I will seek her out when I do buy aids, even if she sells a different brand. Some people like Fords, others Chevys. One of them filed for bankruptcy also.
Charley

Chandler, AZ

#26 Jun 13, 2012
No Zounds are not a first rate company,
I bought a set and both fell apart with 1 year.
They are very cheeply made.
I am now back to using using a 5 year old Belltone.
Owen Two

Weymouth, MA

#27 Jun 13, 2012
Charley wrote:
No Zounds are not a first rate company,
I bought a set and both fell apart with 1 year.
They are very cheeply made.
I am now back to using using a 5 year old Belltone.
If they fell apart after less than one year, they should have been covered by the warranty.

Did you try to get a new set?
Thomas Perlinger

United States

#28 Jul 4, 2012
I bought Zounds aids for both ears(top of line)last November. Since I bought them, I have had 4 ear probes replaced, at $50 per probe, several batteries replace and a charger replaced, Batteries and charger were no charge. I had the units checked out in June when I left Phoenx, where I live. I am now in Minnesota for the summer and yesterday and today both units quit working. No service places in Mn. Have to all Phoenix tomorrow and find out what they will do. These units are very unreliable and expensive to repair. Have ot had units both work more than 3 months since I bought them. Should see about refund under lemon laws.
Trudy

United States

#29 Sep 11, 2012
Golder wrote:
Is Zounds in financial trouble? People who are considering buying their product should be aware. In Mesa, AZ where there home office is located, tens of thousands of dollars of construction costs for completed work at Superstition Mall has yet to be paid.
I believe they are in financial trouble. Do not buy from them. You will never get your money back.
Trudy

United States

#30 Sep 11, 2012
The products are inferior to other hearing aid companies and their links are only warrantied for 90 days if that tells you something. They are always malfunctioning. WORST hearing aids on the planet..
Owen Two

Cambridge, MA

#31 Sep 12, 2012
Trudy wrote:
I believe they are in financial trouble. Do not buy from them. You will never get your money back.
Trudy wrote:
The products are inferior to other hearing aid companies and their links are only warrantied for 90 days if that tells you something. They are always malfunctioning. WORST hearing aids on the planet..
Trudy:

Do you have any information to back up your claims, or are you just spamming?
sallyjohnson48

Salt Lake City, UT

#32 Oct 10, 2012
It is great to know that there are multiple companies out there offering hearing aids. This makes hearing aids more available to everybody that needs them. I am currently on the lookout for hearing aids in naples for my father. http://www.drmarkmontgomery.com/ear.html#loss
Disenchanted

Apopka, FL

#33 Nov 15, 2012
I have the Protenza type and have had 1 replaced due to on/off switch failure. 1 battery failed and was charged for the replacement DURING WARRANTY!! I have much trouble with sounds coming from behind being amplified more than those from the front. The microphone faces backwards! Sales person says there is a hidden mic facing forward, REALLY? Is it hidden behind the ear? Is it disguised as something else, or, is the sales person/technician lying?$4,000 of JUNK!
Roger

Schenectady, NY

#34 Dec 4, 2012
Program them yourself? Are you crazy? No patient of any reputable hearing ceunter (i.e. one with audiologists on staff) would ever be allowed to screw up his hearing by allowing this. Would you grind your own eyeglass lenses? Any company making this available to the consumer is guilty of the worst kind if ethical behavior, and it is illegal in most states. These are scams. Why don't you just get a mortar and pestle and grind whatever medications you think you need?
koshea

Avondale, PA

#35 Dec 28, 2012
My husband just got a set of hearing sides from zounds. The replacement warranty is 2 years. He csn finally hear. The ENT wanted us go nuy through them at 6000.00 each.
Hearing aides are not covered by insurance and these wrte discounted to 2000 dollars for 2 hearing aides.. even if they didn't last ss long they are affordable. I think some of the trolls on this site are ENT docs who don't like tbis product as they don't make money off them.
Timothy May

Mesquite, TX

#36 Mar 8, 2013
Owen Two,

Do you work for Zounds?
David

Tampa, FL

#39 Sep 24, 2013
I purchased a pair of their new Imprezo aids as i previously wore their older aids. I can see the difference is remarkable and battery life lasts all day.(I get up at 5am and wear until 11pm).
Pricing was good and I'm told these are comparable to the top of line other hearing aids but at a fraction of the cost.
Ex Franchise Owner

Fort Myers, FL

#41 Nov 6, 2013
Owen Two is an employee! I am an ex franchise owner and this company charged me a huge franchise fee and wouldnt back up the product. The hearing aids sound good but are crap the ports brake on the casing during battery repair and then they quote the patients 999.00 for a replacement. Beware of this company any other manufacture brags about the research and developement and ZOUNDS will never give you a straight answer. The Series 4 and Series 7 links are crap and will break after a short time and the warranty on the aid only goes up to 4 yrs with a (expensive)warranty exstension. If you are thinking about franchising with this company be very careful they will promise you a huge return within 90 days and i will not happen. The quality of this product is crap and I have now opened up with a manufacture called Siemens and am very successful. Good luck to everyone but be extremely careful with this so called company!!!!
Jill

Chambersburg, PA

#42 Jan 30, 2014
Ex Franchise Owner - I am an audiologist and was contacted by a franchise owner to possibly work in his new office. The closest Zounds is about 1.5 hours from here. Years ago, when Zounds first appeared on the market they had a terrible reputation. Of course everything they post on the internet says how wonderful their products are, which I doubt. I too have used Siemens and Oticon aids for over 20 years and have found them to be quite successful. Do you know if Zounds ever filed for bankruptcy? Also, I have been out of work for 4 years and am desperate for a job in the field. But this sounds like something that would turn out to be a failure...true? Thanks!
Kala

Medford, NJ

#43 Feb 19, 2014
Jill wrote:
Ex Franchise Owner - I am an audiologist and was contacted by a franchise owner to possibly work in his new office. The closest Zounds is about 1.5 hours from here. Years ago, when Zounds first appeared on the market they had a terrible reputation. Of course everything they post on the internet says how wonderful their products are, which I doubt. I too have used Siemens and Oticon aids for over 20 years and have found them to be quite successful. Do you know if Zounds ever filed for bankruptcy? Also, I have been out of work for 4 years and am desperate for a job in the field. But this sounds like something that would turn out to be a failure...true? Thanks!
Hi Jill! The company did file for bankruptcy several years ago, and recovered quickly. I doubt the office looking to hire you would turn out to be a failure if they are looking to hire someone, if they didn't think they would be there for a long time they would be more likely to close than hire someone new. My understanding is that they have restructured how the franchises are operated and supported, and that they have a very open line of communication with everyone involved with each franchise. You could always call their headquarters in Arizona and talk to someone, or call another Zounds franchise and ask their Audiologist/Consultant how they feel about working there. I hope you are able to find a job in your field!
Beltone Lover

United States

#44 Mar 10, 2014
No they didn't restructure anything but involve themselves with new investors and try again id give them a couple more years before they repeat themselves. But try it out its an excellent field to work in but if you do contact a company call a franchise and speak to a owner himself about the business and act like you are thinking about franchising you would be surprised.
Elias Rufus

Germany

#50 Feb 25, 2015
Lane, I had no idea you could adjust your own hearing aids on a personal computer. I would imagine that this is a game changer for the audible world. Is this something that is fairly easy to do on your own? I would think that this really makes hearing much more adaptable and feel much more natural.

http://www.hearingmemphis.com/hearing-aids/he...

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Audiology Discussions

Title Updated Last By Comments
Used ENG/VNG equipment for sale (Mar '15) Aug 24 ScottFranklin 18
Barely Used VNG equipment for sale (Feb '10) Aug 9 ScottFranklin 64
News 6 weird, wacky facts about hearing Jul 28 Prosperity Fundie... 18
News Deaf teacher's quest for armed service inspires... Jun '16 Cordwainer Trout 2
News Oxford University & Sound Pharmaceuticals colla... May '16 hunterjuly 2
News Honoring Brevards: Family receives Red Rasberry... Apr '16 Paving the Way 5
Audibel Apr '16 Gene Craig 1
More from around the web