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Golder

Phoenix, AZ

#1 Mar 10, 2009
Is Zounds in financial trouble? People who are considering buying their product should be aware. In Mesa, AZ where there home office is located, tens of thousands of dollars of construction costs for completed work at Superstition Mall has yet to be paid.
Lane

Amo, IN

#2 Oct 24, 2009
Golder wrote:
Is Zounds in financial trouble? People who are considering buying their product should be aware. In Mesa, AZ where there home office is located, tens of thousands of dollars of construction costs for completed work at Superstition Mall has yet to be paid.
Yes, I believe they are and have filed for bankruptcy.
Lane

Amo, IN

#3 Oct 24, 2009
Hey, I wear hearing aids from HearSource.com . If your were considering hearing aids from Zounds you might also be interested in these hearing aid from HearSource. I can adjust them myself using my own home computer. They supply the hearing aid programming software, hearing aid programmer, cables, instruction book and everything else you need.

They will even program your hearing aids remotely for you over the internet for you if you can't do.

I like them very much.

Their link is http://www.HearSource.com
Owen Two

Cambridge, MA

#4 Feb 17, 2010
Lane wrote:
<quoted text>
Yes, I believe they are and have filed for bankruptcy.
They came out of bankruptcy last September, before you even posted this.
David Ludwig

Glendale, AZ

#5 Mar 1, 2011
Zounds hearing aids, treat their empolyees, like garbage, they have a high turn over, their customer service is horrible, they will nickel and dsime you to death
Owen Two

Cambridge, MA

#6 Mar 2, 2011
David Ludwig wrote:
Zounds hearing aids, treat their empolyees, like garbage, they have a high turn over, their customer service is horrible, they will nickel and dsime you to death
How do you know how they treat their employees? Do other hearing aid vendors treat their employees any better?

I always get great customer service from Zounds; do you have any examples of 'horrible' experiences?

Have you been 'nickled and dimed to death'? I haven't.

Do you have any experience with Zounds? I've been using their products for over two years, and I'm a very happy customer.

You're entitled to your opinion, but you should realize that spouting bile without any supporting facts can make you sound like a troll (or a competitor).

Have a good day.
unhappyzounds

Everett, MA

#7 Apr 4, 2011
Beware. Cambridge commenter you maybe happy but they have practiced a little Elder Abuse.

Case in point an elderly family member went to have their earpiece adjusted. It didn't fit properly and they were looking for an adjustment for comfort. Sales person insisted that they try another device free for 30 days. Many elderly don't want to be confrontational, so it was taken home.

The 30th day of the trial was on a Saturday and the store was not open. The following Monday the device was returned to the store. The Zounds person informed them that it was too late. They had already charged ~$2300. It was explained that an attempt was made to return the device but no one was answering the phone on that Saturday.

The elderly family member did the logical thing and wrote the store with the story. NO response. Follow up was treated like the family member was stealing something.

I am betting this is not the only time it has happened.

This will be sent to the State Attorney General for action
Owen Two

Cambridge, MA

#8 Apr 4, 2011
That's too bad. Did you try calling headquarters?
Opal

Enumclaw, WA

#9 Apr 9, 2011
I purchased a pair for my Mother. Within 2 years the store closed down here in WA. Now I have to send the aides to AZ for replacement batteries etc.. They even charge me for shipping both ways! Very disappointing to spend $2300 and I spend 10.00 for shipping when I need sponge ends, and 30.00 shipping both ways for a check up. Go to Costco, they now have the same type with rechargeable batteries.
florida victim

Saint Petersburg, FL

#10 Apr 26, 2011
first they moved their shop out of our city & shortly after many many miles away. I'm a sr citizen & do not want to drive so far in heavy traffic for adjustment/service. Now facing the mail charges with no PERSONAL service. I'd advise anyone needing hearing aids to purchase from a reliable local co. & not face the zounds hassle.
DG Puyallup WA

Tacoma, WA

#11 Jul 5, 2011
I used the South Center Mall store, then they moved to South King Co. Next time I needed service on my units, they moved out of State without and notice. Not good customer service. My advice is to use a place that will be there next week. May be a good thing to try Costco...
Marci

Phoenix, AZ

#12 Jul 28, 2011
David Ludwig wrote:
Zounds hearing aids, treat their empolyees, like garbage, they have a high turn over, their customer service is horrible, they will nickel and dsime you to death
I have met with patients who are extremely satisfied. The hearing aids are very reasonably priced and I was treated quite fairly in the interview process. This is a young company and no one is perfect.Get off your high horse and ride a pony. If you are an audiologist or dispenser remember that this is a terrible economy and the whole face of business has changed over the last ten years. Bullying complaints like yours lack professionalism.
Marci

Phoenix, AZ

#13 Jul 28, 2011
Owen Two wrote:
<quoted text>
How do you know how they treat their employees? Do other hearing aid vendors treat their employees any better?
I always get great customer service from Zounds; do you have any examples of 'horrible' experiences?
Have you been 'nickled and dimed to death'? I haven't.
Do you have any experience with Zounds? I've been using their products for over two years, and I'm a very happy customer.
You're entitled to your opinion, but you should realize that spouting bile without any supporting facts can make you sound like a troll (or a competitor).
Have a good day.
Well said Owen! It is unethical and unprofessional to bash your competitors or former employers.
Owen Two

Cambridge, MA

#14 Jul 28, 2011
Marci wrote:
<quoted text>
Well said Owen! It is unethical and unprofessional to bash your competitors or former employers.
Thank you Marci. Good luck with your interview.
JAMES

United States

#15 Dec 4, 2011
THE POTANZA 16 MODEL IS JUNK THE COMPANYS CUSTOMER SERVICE DEPARTMENT CONSISTS OF AN ANSWERING MACHINE AS SO DO THEIR SALE OFFICES. DONT BY THIS PRODUCT IF YOU LACK A SENSE OF HUMOR.
Owen Two

Weymouth, MA

#16 Dec 4, 2011
It's too bad you're having trouble. Can you be more specific as to what problems you're having?

Did you try EMailing the company at info@ZoundsHearing.com?
Retired BCHIS

Gainesville, FL

#18 Jan 5, 2012
This company had a perfect bussiness model and failed because they would not address a battery failure issue, out of control spending, and upper management that new how to rob a start up. Myself and my mother wore these aids and loved them as long as we could keep them working (3 months). China took over manufacture shortly after they got rolling and it was all downhill from there. Quality of sound compared to Sebotek, poor management compared to Miracle Ear. Find an ethical dispencer and an aid you determine you like in 5 days or less. Have seller sign additional return period, if they refuse shop elswhere, also purchase with a credit card.
Owen Two

Cambridge, MA

#19 Jan 5, 2012
Retired BCHIS wrote:
This company had a perfect bussiness model and failed because they would not address a battery failure issue, out of control spending, and upper management that new how to rob a start up.
The company's still in business, so I wouldn't say it's 'failed' yet.

What battery failure issue are you talking about? Zounds upgraded the batteries in my hearing aids at no cost. Whenever I need batteries, there's never a problem replacing them, and there's never a charge.

How about some details about 'out of control spending' and 'upper management robbing a startup'?
realitycheck

Gilbert, AZ

#20 Jan 21, 2012
Owen Two wrote:
<quoted text>
The company's still in business, so I wouldn't say it's 'failed' yet.
What battery failure issue are you talking about? Zounds upgraded the batteries in my hearing aids at no cost. Whenever I need batteries, there's never a problem replacing them, and there's never a charge.
How about some details about 'out of control spending' and 'upper manag
ement robbing a startup'?
Owen,
Are you a secret shopper or do you work for this company? Your posts indicate an agenda of defending a company that has no interest in patient success or technological advance. They are in it for the money and recent franchising activity indicates that they are now taking the money and running. Buyer beware!
Owen Two

Weymouth, MA

#21 Jan 21, 2012
realitycheck wrote:
<quoted text>
Are you a secret shopper or do you work for this company?
Neither.
realitycheck wrote:
<quoted text>
Your posts indicate an agenda of defending a company that has no interest in patient success or technological advance.
You're entitled to your opinion (no matter how wrong it is).
realitycheck wrote:
<quoted text>
...no interest in patient success or technological advance.
You're wrong. The audiologists and Hearing Instrument Specialists, as well as the receptionists and assistants are all concerned with helping me hear as well as possible.
If you have contradicting experiences, let's hear them.
And while you're at it, can you explain how you know what the company's Research and Development plans are?
realitycheck wrote:
<quoted text>
They are in it for the money and recent franchising activity indicates that they are now taking the money and running.
I'm going to ask you the same questions I ask everyone else in this thread: how do you know? Can you provide some detail?
Based on past experience in this thread, I won't hear from you.
Have a good weekend.

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