Avoid HIGHLAND AUTOMOTIVE, Owned by D...

Avoid HIGHLAND AUTOMOTIVE, Owned by DWAIN FIASCHETTI

Posted in the Louisville Forum

Anonymous

New Albany, IN

#1 Jun 6, 2013
I had (and as of 6/5/2013 it is not yet resolved) MAJOR problems with Highland Automotive. The owner, Dwain Fiaschetti, had my car for over 6 months, charged me $3,100 for work that was not done, and yelled and threatened to fight me during my final attempt to get an explanation and reimbursement. What follows is an abbreviated account of what happened.

My 2007 Mini Cooper S was towed to the Mini dealer in December where they quoted $3,800 for a new timing chain assembly, a new computer, and the accompanying labor and diagnostic fees. I called Highland Automotive, told the owner exactly what repairs I needed, and asked for an estimate.

The owner stated he could do the same work as the Mini dealership for $400 to $500 less. The "work" was finally completed last week, but now Dwain tells me there is a problem with the fuel rail and it will cost at least another $1,000 to repair. I also learned he had sent my car to a different shop - Automotion - for some of the repairs! He NEVER requested my permission to do this and I was completely unaware that any work was being done at Automotion.

Distrustful of Highland Automotive, I decide to take the car back to the Mini dealer for a second opinion. When I picked up the car at Highland, the price was not the original that we agreed upon and Dwain refused to give me an itemized invoice of parts and labor. After being asked, he confirmed the timing chain assembly had been replaced and the computer had been replaced and programmed. He said the timing chain worked "great" and the warranties for those parts were with the Mini dealership. He reiterated the car was running badly because of the fuel rail, but the car was safe to drive as long as I stayed "off the interstate." He drove it from Automotion back to Highland Automotive he said and "had no worries" when he did so.

I took the car directly to Mini. Yesterday, I met with their mechanic who showed me the timing chain assembly clearly was not replaced and the computer installed was not programmed. Additionally, an extra bolt was laying in the engine, there was debris in the oil pan from broken parts, and many components were not reassembled correctly. In the words of the mechanic, the car is a "hot mess."

To illustrate the significance of the misrepresentations by Highland Automotive consider the following. My original estimate from the Mini Dealearship, before I ever took my car to Dwain, was $3,309, minus diagnostic fees. On June 3, 2013, I paid Highland Automotive $3,173. Now, I'm being told almost all of the work Dwain claims to have done was not in fact done; to have that work completed, plus new diagnostic fees and programming of the computer, I will have to spend at least $2000. The only thing I asked Highland Automotive to do that they actually did was install a new computer, a part costing $1,194.52. So, I guess I can give them credit for ordering a computer and bolting it to my car.

I hope Dwain will do the right thing and at the very least reimburse me for the over $1,700 in misrepresented labor charges. Otherwise, I am filing a claim with the BBB and pursuing legal action. I attempted to talk with Dwain and resolve this matter in person and that resulted in him shouting, threatening to fight me, and screaming that I leave his office. He gave conflicting information about what work was or was not done and his last comments today were that he only charged me for "five hours of labor" and that I "never needed a new timing chain."

I hope no one else will have to experience what I have experienced. Do not take your car to Highland Automotive. If you have already taken your car to Dwain, I strongly suggest you have a different mechanic re-check the work that was allegedly done.

Thanks,
Loren D. Pilcher
Pig Benis

Louisville, KY

#2 Jun 6, 2013
I'm definitely taking my car there..thanks

Level 1

Since: Jun 13

New Albany, IN

#3 Jun 6, 2013
I'm having. Similar Horror story with a mechanics shop in Clarksville,indiana.We're my car sat unattended and not worked on for over 2 months.Was promised my car back that weekend for 3 weeks and then told after starting another job this week and 1300 repair bill that the motor is seized up and won't keep compression? Still not sure how to handle since I'm 24 and work 60+ hours a week

“Hello”

Since: Jun 08

Location hidden

#4 Jun 6, 2013
Whoa,thank goodness we do a lot of our own car repairs and what we don't do we have an honest mechanic who don't try and rip us off. Its a small place, but they're fair and honest.

“Hello”

Since: Jun 08

Location hidden

#5 Jun 6, 2013
LorenPilcher wrote:
I had (and as of 6/5/2013 it is not yet resolved) MAJOR problems with Highland Automotive. The owner, Dwain Fiaschetti, had my car for over 6 months, charged me $3,100 for work that was not done, and yelled and threatened to fight me during my final attempt to get an explanation and reimbursement. What follows is an abbreviated account of what happened.
My 2007 Mini Cooper S was towed to the Mini dealer in December where they quoted $3,800 for a new timing chain assembly, a new computer, and the accompanying labor and diagnostic fees. I called Highland Automotive, told the owner exactly what repairs I needed, and asked for an estimate.
The owner stated he could do the same work as the Mini dealership for $400 to $500 less. The "work" was finally completed last week, but now Dwain tells me there is a problem with the fuel rail and it will cost at least another $1,000 to repair. I also learned he had sent my car to a different shop - Automotion - for some of the repairs! He NEVER requested my permission to do this and I was completely unaware that any work was being done at Automotion.
Distrustful of Highland Automotive, I decide to take the car back to the Mini dealer for a second opinion. When I picked up the car at Highland, the price was not the original that we agreed upon and Dwain refused to give me an itemized invoice of parts and labor. After being asked, he confirmed the timing chain assembly had been replaced and the computer had been replaced and programmed. He said the timing chain worked "great" and the warranties for those parts were with the Mini dealership. He reiterated the car was running badly because of the fuel rail, but the car was safe to drive as long as I stayed "off the interstate." He drove it from Automotion back to Highland Automotive he said and "had no worries" when he did so.
I took the car directly to Mini. Yesterday, I met with their mechanic who showed me the timing chain assembly clearly was not replaced and the computer installed was not programmed. Additionally, an extra bolt was laying in the engine, there was debris in the oil pan from broken parts, and many components were not reassembled correctly. In the words of the mechanic, the car is a "hot mess."
To illustrate the significance of the misrepresentations by Highland Automotive consider the following. My original estimate from the Mini Dealearship, before I ever took my car to Dwain, was $3,309, minus diagnostic fees. On June 3, 2013, I paid Highland Automotive $3,173. Now, I'm being told almost all of the work Dwain claims to have done was not in fact done; to have that work completed, plus new diagnostic fees and programming of the computer, I will have to spend at least $2000. The only thing I asked Highland Automotive to do that they actually did was install a new computer, a part costing $1,194.52. So, I guess I can give them credit for ordering a computer and bolting it to my car.
I hope Dwain will do the right thing and at the very least reimburse me for the over $1,700 in misrepresented labor charges. Otherwise, I am filing a claim with the BBB and pursuing legal action. I attempted to talk with Dwain and resolve this matter in person and that resulted in him shouting, threatening to fight me, and screaming that I leave his office. He gave conflicting information about what work was or was not done and his last comments today were that he only charged me for "five hours of labor" and that I "never needed a new timing chain."
I hope no one else will have to experience what I have experienced. Do not take your car to Highland Automotive. If you have already taken your car to Dwain, I strongly suggest you have a different mechanic re-check the work that was allegedly done.
Thanks,
Loren D. Pilcher
If I were you,I would contact the BBB and tell them exactly what you posted here.That is a lot of money and I would take appropriate action if I were you.
Loren Pilcher

New Albany, IN

#7 Jun 22, 2013
UPDATE 6/22/2013: I'm happy to report the owner of Highland and I were able to reach a resolution in which I was refunded $1500. After sending him a letter last week, Dwain called me Wednesday of this week. We negotiated for a couple days, then yesterday he called and agreed to refund $1500 of the money I paid Highland. This is less than I originally asked him for, but I'm willing to take it and consider the matter over. I'm really glad this is behind me and that Dwain and I were able to reach a resolution in which I got a good chunk of my money back.

I am appreciative that he responded to my letter, issued a refund, and offered me an apology.

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