The new Cracker Barrel in Valley Station is a joke!

Posted in the Louisville Forum

Unhappy customer

Louisville, KY

#1 Sep 8, 2012
I went here with my mom last week and they served her barely cooked chicken so we sent them back when the waitress finally came back to our table. We were still charged us for them! The waitstaff was unfriendly and the manager Darrel doesn't have ANY business being a manage. He has absolutely ZERO people skills! It took 10 minutes after our food came to get silverware, then 10 more minutes before we ever saw our waitress again. Needless to say, NO TIP was given. I used to LOVE Cracker Barrel, but I can honestly say that this was the WORST experience I've ever had at any restaurant and I refuse to go back. What a disappointment.
Scarecrow

Shepherdsville, KY

#2 Sep 8, 2012
Maybe they just need a little time to get their act together. I have always had positive experiences with Cracker Barrel.

“Hi there”

Since: Jun 08

Derby City

#3 Sep 8, 2012
Scarecrow wrote:
Maybe they just need a little time to get their act together. I have always had positive experiences with Cracker Barrel.
I like Shoneys.We always hit at least one Shoney's whenever er go traveling.Cracker Barrel is ok...

“Hi there”

Since: Jun 08

Derby City

#4 Sep 8, 2012
*we*
Nate Higgers

Louisville, KY

#5 Sep 8, 2012
It's Valley Station....did you actually expect something nice to be in that dump?
Revelations

United States

#6 Sep 12, 2012
I went to the one in fern creek and it was a very annoying experience. The waitress brought biscuits no jelly, it took forever to order and recieve, and was just all around not a good experience. I suspect the waitress was young and new to the working class though so ill give them another chance

Level 1

Since: Nov 11

Berlin

#7 Sep 15, 2012
Nate Higgers wrote:
It's Valley Station....did you actually expect something nice to be in that dump?
Nate? What are you doing in Louisville?
Nokomis

Erlanger, KY

#8 Sep 17, 2012
I have had a really good experience at the Valley Station Cracker Barrel and I also happen think Valley Station is a nice place to live especially if you are stationed at Fort Knox.
truth

United States

#9 Sep 18, 2012
Revelations wrote:
I went to the one in fern creek and it was a very annoying experience. The waitress brought biscuits no jelly, it took forever to order and recieve, and was just all around not a good experience. I suspect the waitress was young and new to the working class though so ill give them another chance
I work at the cracker barrel in Lexington and it is fact and policy. We are not allowed to bring bread, jellys, etc unless they are requested from our guests. It raises our food cost too much. It's not the waitress's/waiter's fault.
Revelations

United States

#11 Sep 18, 2012
ahhh ok, thanks truth, i,said i give second chances, its all good! I wasnt mad or angry i was just a little taken aback
Truer

Louisville, KY

#12 Sep 27, 2012
F cracker barrel and Darrel (the manager) in valley station. Horrible service.
John Clark

Louisville, KY

#13 Sep 29, 2012
Funny I see this post today. I ate at the new Cracker Barrel this week and found a hair in my potatoes. When I told my waitress she seemed unsympathetic to my concern, so I asked to speak to the Manager.(Darrel sp) He acted as if I put the hair in the potatoes, well since I'm bald (wearing a hat at the time) kinda hard for that to happen. He then brings me a side of potatoes 10 mins later and makes no mention of comping my check for the inconvience! Horrible service

“Hi there”

Since: Jun 08

Derby City

#14 Sep 29, 2012
John Clark wrote:
Funny I see this post today. I ate at the new Cracker Barrel this week and found a hair in my potatoes. When I told my waitress she seemed unsympathetic to my concern, so I asked to speak to the Manager.(Darrel sp) He acted as if I put the hair in the potatoes, well since I'm bald (wearing a hat at the time) kinda hard for that to happen. He then brings me a side of potatoes 10 mins later and makes no mention of comping my check for the inconvience! Horrible service
Ewwwwww...! I will make a note to never go to that Cracker Barrel.We usually dont go to a Cracker Barrel unless we're on the road traveling.Thanks for the headsup!
food editor

United States

#15 Sep 29, 2012
Unhappy customer wrote:
I went here with my mom last week and they served her barely cooked chicken so we sent them back when the waitress finally came back to our table. We were still charged us for them! The waitstaff was unfriendly and the manager Darrel doesn't have ANY business being a manage. He has absolutely ZERO people skills! It took 10 minutes after our food came to get silverware, then 10 more minutes before we ever saw our waitress again. Needless to say, NO TIP was given. I used to LOVE Cracker Barrel, but I can honestly say that this was the WORST experience I've ever had at any restaurant and I refuse to go back. What a disappointment.
Contact Cracker Barrel on-line or the main number and tell them about your experience. They will probably give you 2 free dinners.
average honkey

Bardstown, KY

#16 Sep 30, 2012
Nate Higgers wrote:
It's Valley Station....did you actually expect something nice to be in that dump?
Took the words from my mouth. Lol
CB addict

Chicago, IL

#17 Sep 30, 2012
But not goin to valley station
Chrissy

Louisville, KY

#19 Oct 13, 2012
Eeeeeeeeee!! Copy on that!!!!
Impressed

Louisville, KY

#20 Oct 13, 2012
So, valley station is somehow worse than the rest of Louisville? Please explain how, because I really like creativity.
Impressed

Louisville, KY

#21 Oct 13, 2012
Really though, I'm glad Louisville is as it is. Otherwise Indiana would look worse. Ha ha
Sewage treatment plants look good when compared to Louisville.

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