Camille: I am with you 100%. I too work for the same facility as you. As a matter of fact I am the first floor housekeeper. I can attest to the fact that we treat our residents as family. What I would have given to know of this facility in 2002 when my mother spent the last 3 months of her life in a facility in downtown Buffalo. I could cry every time I think of finding her on what was my almost daily visits, laying in a depend, no clothing, covered by just a sheet. Or worse yet, yes, finding her lined up in front of the nurses station along with as many as 20 other elderly strapped in wheelchairs so as they would not fall out the chair while not being watched properly! Our residents are treated with dignity and respect. We take the time to bond not only with them but also with their family members. As a resident housekeeper, I know who likes 2 pillows instead of one, who likes 2 blankets as opposed to one, who needs 2 wash clothes instead of one, who needs to get out of bed on the right side instead of the left due to paralysis from stroke, who requires soft mashed food as opposed to regular food due to stroke, who likes chocolate instead of carrots, who needs depends as night time to avoid humiliating accidents in bed during the night. I could go on and on.I too must say at our facility we also do very well in our inspections.(Which by the way,we are not notified ahead of time when they will take place).Our building is very clean, odor free, our housekeeping staff works very hard to maintain that.We love our residents and treat them like our own family. We laugh with them,listen to their stories,and even cry with them.We all have a good report with families coming in and out of our building.We give our residents great care and respect. We pride ourselves on our customer service. I can attest to the fact that we have some young adults that work in our building and they are so respectful and caring it is "awe inspiring" a quality that should not go unmentioned! And yes, post #41- they started at minimum wage and they are far from being low-life pond scum as I quote you. Shame on you! In our facility we are Family--residents, staff, and owners. We treat everyone with respect and love. It's about time some of the good is read and posted on this.
It is our mission to provide the finest nursing and daily personal care in a clean, comfortable, friendly and professional surrounding. Our core values are care, respect, ethics, service and teamwork. Our goal is to be considered the finest in our health care field in both outcome and service - by our professional peers and the community. It is our sincere hope that the high standards to which we hold ourselves and the positive working environment we create will improve the quality of service for our clients and will have a positive effect on the lives of those touched by our company.
And we do.