Sutherland Global Services Faces Clas...

Sutherland Global Services Faces Class Action Lawsuit

There are 314 comments on the www.sutherlandovertimesuit.com story from May 29, 2007, titled Sutherland Global Services Faces Class Action Lawsuit. In it, www.sutherlandovertimesuit.com reports that:

Sutherland Global Services, formerly known as The Sutherland Group is facing a collective action (known as a class action) lawsuit for not paying their employees overtime and/or commissions.

Join the discussion below, or Read more at www.sutherlandovertimesuit.com.

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Sue Famiglietti

Sudbury, Canada

#1 Jun 10, 2007
I strongly suggest that the Canadian Sutherland sites, in particularly, the Sault Ste. Marie, Ontario site be investigated as well, as they too have been making errors in employee wages. This fact was found true on or about July 4/05 when I personally brought an error in statuatory pay calculations to HR and they initially dismissed it as it was not an error. Not 24 hours after they apparently did some investigation, I found my Kronos timecard had been adjusted in my favour. They (supervisors, HR) at that time, did not know how to interpret the Employment Standards Act which pertains to how to calculate stat holiday pay to an employee. It was I who brought this to their attention. Meanwhile, there was no retribution on their part as to back pay for all past stat holiday pay errors. In fact, that was never mentioned to me.
Meshif

Trenton, Canada

#2 Jun 21, 2007
Windsor is using the new iROZ system but it still has it's flaws. they still screw you on your lunch AND holidays, overtime, etc arent paid at proper rates. oh BTW... crazysutherland.com
Vernon Guy

Victoria, Canada

#3 Jun 22, 2007
Employees at the Vernon, BC site are not being paid double time for overtime past 12 hours even though management is well aware of BC law. I am currently the only employee at the site being paid double time, because I threatened to involve the ESA and so they paid me what I was owed to try to shut me up.

“Think BEFORE sending it”

Since: May 07

Las Vegas

#4 Jun 25, 2007
Class Action notices are now arriving at homes.
meow

Canada

#5 Jun 29, 2007
Vernon Guy wrote:
Employees at the Vernon, BC site are not being paid double time for overtime past 12 hours even though management is well aware of BC law. I am currently the only employee at the site being paid double time, because I threatened to involve the ESA and so they paid me what I was owed to try to shut me up.
Thanks for the information.
debs

Windsor, Canada

#6 Jul 2, 2007
i work at the Sutherland office in Windsor and they keep promising us these $50 gift certificates for each product we sell, and now they're stalling on giving them to us because they didn't think we'd get so many not to mention our IROZ is screwed up, Sutherland's taking most of out money from our employer and they treat us like crap scaring the new people into selling so they can raise their commissions. I HATE THIS COMPANY!!
p_owed

Cambridge, Canada

#7 Jul 2, 2007
yes they have screwed me too. the problem is employee need to go to the ministry of labour and members of their local gov't to prevent this from happenening futher. Come on people lets stick together.
windsor slave

Andover, MA

#8 Jul 5, 2007
yeah about those gift certificates we were promised, now, not only do we have to wait two weeks to see any of it, now it's going to be on our cheques, where taxes get most of it, not the gift certificates we were specifically told in writing and by word we were receiving. sutherland does nothing but lie to its employees and threaten them, now, if we don't sell, our jobs are under review and all the new people are under the impression this is a customer service job, not sales, yet our jobs depend on our sales literally. this company needs to go down- they're even covering up a sexual harrassment case just so they don't have to fire a manager. this is ridiculous and something needs to be done.
Wayne - - NYU Law

Andover, MA

#9 Jul 5, 2007
How come you are calling a collective suit a class action?
John Wallaby

Andover, MA

#10 Jul 5, 2007
I'm just a goofball looking for a free ride
brain drain

Andover, MA

#11 Jul 5, 2007
Yeah, I agree. I trained a bunch of those people in Canada for Sutherland. Most couldn't fog a mirror and Walmart wouldn't have hired them. I'm stunned a company would have even considered going there to set up shop. All the good people probably moved out of that hell whole and made their way to Detroit or somewhere in the states. A bunch of drunks and whiners, if you ask me.
brain drain

Andover, MA

#12 Jul 5, 2007
you should just quit or have another kid and go on the government's dime
Dave

Canada

#13 Jul 6, 2007
Although I cannot make any direct claims as to the issues being discussed here, I can attest to the lack of ethics and underhanded business practices I've seen at sutherland. After being a supervisor for almost 3 years, I was wrongfully dissmissed. My case was reviewed, and I was awarded monetary compensation for this wrongful dissmissal by the ministry of labor. During my time there, I saw many unethical practices taking place, including commissions not being paid, stats being manipulated to decieve our clients and more. And these are not the ramblings of a disgruntled ex employee... I won my case, was awarded my compensation, and moved onto better things, but seeing this class action, I felt I should make a comment.
Sue Famiglietti

Toronto, Canada

#14 Jul 6, 2007
to: "brain drain" from Rochester: I take offense to your post....not all people who work at Sutherland are losers. I worked for that American company for 3 years, and the only thing that I enjoyed out of the training that I had was Jeremy Wright from Rochester.....he made the training interesting and fun. After he left to go back to Rochester, the job went downhill from there. I was OVER QUALIFIED for that job, as were/are a lot of other people, so don't you dare come onto this site to boast, as if you are better than anyone else.
Shane Triplett

Andover, MA

#15 Jul 6, 2007
Myself and my fiance have been enslaved... Oh, employed by Sutherland for 1 year for her, and about 8 or 9 months for me.

Now, she switched to part time for about 4 months or so. During this 4 months they continued to STEAL benifits from here, usually about 30 dollars each pay. The problem is she did not have benifits because she was PART TIME. This didn't stop them from stealing from her paycheck.

We have emailed, talked in person, asked supervisors to forward emails, write them themselves for months now and we have absolutely NO response. They straight-up robbed us.

Also they were paying her 50 cents less each hour she worked for about 2 months. We demanded a refund for this and suprisingly enough it came in about 2 paychecks. However, here's the catch. They gave her back about 190 something, which is great, thanks!... Then they taxed every damned penny of it, actually the tax was about 210 in total. WHAT IS WRONG WITH THIS!?

They push people and push them until they either snap and quit, or they walk through the isles with some sort of weapon. Not very professional either way. I won't stand for this and something will be done about it, one way or another.

I would not sit idly by if someone just slipped their hand into my pocked and robbed me 200 dollars. They would pay for it, and I intend to do the same here. This lawsuit is the perfect, legal answer. I inted to follow up with this thoroughly, names and all.

Oh yes, also if you will notice on this page they gave you a link to look into this more.... THEY BLOCKED IT ON ME! Within minutes of me trying to open it. Does that not show they are hiding something?
ZEEBOO

Andover, MA

#16 Jul 6, 2007
Hmm...well sutherland is most definately an interesting place. Big businesses always are, what I love the most are the people employed by them. On one hand, you have people like braindrain up there who think they know something about everything, and on the other people like that dave guy who actually do know something. Have another kid on the governments dime? sounds like the ramblings of a person who believes whole heartedly that someone who makes less money couldnt possibly be a good person. Thats alright though, your entitled to your opinion. I just love how no one in canada at sutherland can fog a mirror, but you cant wrap your head around long distance rates and the obvious savings by having a call center in Canada. The people working at a call center are largely bullied into submission because that extra 2 dollars an hour means you get to feed your kids, so how about the next time you decide to comment on people complaining about the money they need, you think a little first.
Angie Wilson

Andover, MA

#17 Jul 7, 2007
brain drain wrote:
Yeah, I agree. I trained a bunch of those people in Canada for Sutherland. Most couldn't fog a mirror and Walmart wouldn't have hired them. I'm stunned a company would have even considered going there to set up shop. All the good people probably moved out of that hell whole and made their way to Detroit or somewhere in the states. A bunch of drunks and whiners, if you ask me.
You sound a uneducated in your comment. I'm surprised you can train anything. Coming to Canada to set up shop is probably the smartest thing that Sutherland did. We are not only educated in technical support we actually care about the customers and take ownership of our calls. We don't cold transfer to other departments when it's a challenging issue. We work to resolve the issue. I constantly get cold transfers from the Florida site. They begin assisting and when they become unsure of how to continue and screw things up they cold transfer to us. We are then left to fix their mess and to take care of the customer like they should have been in the first place. Perhaps you should do some training in that facility. I do however highly doubt that you have the ability or the skills to train anyone. A monkey could do what you do.
Shane Triplett

Andover, MA

#18 Jul 7, 2007
Angie Wilson wrote:
<quoted text>
You sound a uneducated in your comment. I'm surprised you can train anything. Coming to Canada to set up shop is probably the smartest thing that Sutherland did. We are not only educated in technical support we actually care about the customers and take ownership of our calls. We don't cold transfer to other departments when it's a challenging issue. We work to resolve the issue. I constantly get cold transfers from the Florida site. They begin assisting and when they become unsure of how to continue and screw things up they cold transfer to us. We are then left to fix their mess and to take care of the customer like they should have been in the first place. Perhaps you should do some training in that facility. I do however highly doubt that you have the ability or the skills to train anyone. A monkey could do what you do.
Wow... you must be getting paid to defend them. Firstly I would like to say that I'm from Sault Ste. Marie, Ontario, not NY or whatever it says under my name. That's an insult to me. I'll admit right now, that out of all the other Sutherlands I have dealt with over the phone, the ones in Canada do handle things best.

However, saying this 'Coming to Canada to set up shop is probably the smartest thing that Sutherland did.' That's a double edged knife. You see, yes it was a good idea because Canadians are jerks, for the most part. Now, on the other hand, we get absolutely nothing for it! In fact we get less than nothing, pardon my 'french', but we get shit on for it. Then we get ripped off! Nice guys finish last indeed.

Next we have 'We are not only educated in technical support we actually care about the customers and take ownership of our calls.' Which is true, for the most part. I'll admit, in dealing with Americans everyday, they can be a bit... stubborn. But it's not their fault, they're bred that way I guess. Anyways, my point is that when we get pushed and pushed so much, told to 'make sales on every call' when they are calling to return their broken cell phone.... well, your ambition to help them dies. No matter what we do, it's never enough and there's always some reason as to why we could be fired. There's always something we're doing wrong and that is pointed out immediately. Doing something right? Hah! Not possible.. make sales. So my point is that the way they treat us here, kills your ambition to help anyone that calls.. what's the point if you are only going to be harrased about it?

Now this I agree with; 'customers and take ownership of our calls.' I've been working at call centres for like 2 or 3 years now off and on. You are right there, everyone else just cold transfers or just dumps it. I've had so many Americans say 'Oh I'm so glad you're Canadian' or something like that, for that exact reason.

And this; 'Perhaps you should do some training in that facility' I have done traning in Dell, Gateway, Cingular(which I stayed at for about 7 months), and AT&T Chat, which sells high speed internet, or helps them order it anyway. I can safely say that each training class, moreso the Cingular and AT&T were a complete waste of time. They might as well have payed me to sit in a dark room with ear plugs in. Dell and Gateway weren't as bad, but alot of it was not needed.
Shane Triplett

Andover, MA

#19 Jul 7, 2007
However, saying this 'Coming to Canada to set up shop is probably the smartest thing that Sutherland did.' That's a double edged knife. You see, yes it was a good idea because Canadians are jerks, for the most part.

So I missed a very important NOT in the line' Canadians are jerks.

It's been a long few days... naturally I meant they are NOT jerks, for the most part.
Sue Famiglietti

Toronto, Canada

#20 Jul 7, 2007
I know EXACTLY where Shane is coming from......right on Shane !

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