Madison Manor on national list of a p...

Madison Manor on national list of a poorly performinga nursing homes

There are 111 comments on the Richmond Register story from Nov 25, 2009, titled Madison Manor on national list of a poorly performinga nursing homes. In it, Richmond Register reports that:

An August report from the U.S. Government Accountability Office listed Richmond Health and Rehabilitation Complex - better known as Madison Manor - among the worst nursing homes in the nation.

Join the discussion below, or Read more at Richmond Register.

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not deserving

Richmond, KY

#102 May 25, 2011
Been reading wrote:
My Mother was a patient at extended care in March of 2011 for a few days, Anita Franklin was so very kind to all of us , My mother recieved wonderful care , she was given physical thearpy as needed,she even began to inprove on a daily basis, To bad tho she suffered a severe stroke before being a patient there, and another stroke finaly led to her death,and she was readmited to PAC hospital ,
The staff was so very good to my mother, and If I ever need assisted living? This would be my choice.and BTW Yes they are cleaning the buildings up ,fresh paint remodeling etc, Ms Franklin you deserve a few kind words, I do hope you read this , thanks for my mothers wonderful care .
I have worked in nursing homes for most of my adult life. Madison is no different than any other nursing home. Most of the workers are hard working and care for the residents. Every home has staff that should not be allowed to continue working, and Madison is no exception. I am glad that your mother was treated well, but Anita is NOT responsible for the "wonderful care" your mother received (or you perceived she got). She has very little interaction with the residents on her unit. She will try to "manage" family members so it appears that SHE is wonderful. She is more concerned with "appearing" to be kind and attentive to your loved one when you are present, or if you are part of a "difficult family" (families that question their loved ones care, and demand that basic care be provided). I work with Anita daily. I see what she does and doesn't do. She has VERY LITTLE interaction with the residents she is supposed to be in charge of. She yells at staff, instead of leading by example. She attempts to make herself look good at everyone else's expense. She is the main reason that Madison has this overall negative reputation. Instead of taking ownership of her unit and fixing what needs to be done for the resident's and staff, she focuses on how she can look good to administration. Instead of taking responsibility for problems on her unit, she is quick to blame her staff or other departments. She has created a very negative work environment. Her staff doesn't like her, therefore her staff is on here complaining; the CNA's on her unit do not last long because she is so hateful. I see what goes on daily with her unit. MANY of Madison's problems would disappear if Anita was not the unit manager. Until that happens, Madison will continue to have disgruntled employees and residents will not be getting optimal care. If you had spent any time on Anita's unit, you would have noticed one resident yelling for help non-stop until someone finally checked on him (because of a medical condition he cannot move his arms or legs, therefore is completely dependent on staff to do EVERYTHING for him)...I have watched Anita sit behind the desk while he yells for help just five feet away. How can anyone so "caring" ignore that? You also would have noticed the strong urine smell coming out of one of the resident's rooms near the office where Anita hides in most of the day (ignoring the smell - and the wet, dirty resident - until family complains). You would have heard her belittling her staff. You would have seen other departments coming to her to raise concern for a resident (i.e. complaints of not feeling well, change in cognition, unresponsiveness, etc) and see Anita's standard response.."oh, he/she does that", and promptly dismiss your concern. Any concern I have about any resident, I take directly to the director of nursing or administrator now, otherwise nothing will be done by Anita. I am happy that your mother received good care while at Madison, but Anita does not deserve "a few kind words" for providing you with fake kindness and concern.
someone

Whiting, IN

#103 May 29, 2011
To the above author: well said
not assisted

United States

#104 May 29, 2011
Been reading wrote:
My Mother was a patient at extended care in March of 2011 for a few days, Anita Franklin was so very kind to all of us , My mother recieved wonderful care , she was given physical thearpy as needed,she even began to inprove on a daily basis, To bad tho she suffered a severe stroke before being a patient there, and another stroke finaly led to her death,and she was readmited to PAC hospital ,
The staff was so very good to my mother, and If I ever need assisted living? This would be my choice.and BTW Yes they are cleaning the buildings up ,fresh paint remodeling etc, Ms Franklin you deserve a few kind words, I do hope you read this , thanks for my mothers wonderful care .
Madison Manor is not an assisted living place, it is a full care nursing facility. Or supposed to be.
qwert

Richmond, KY

#105 May 30, 2011
No one ever knows the truth
yuppers

Richmond, KY

#106 Jun 10, 2011
There was a guy there that was the administrator. A big guy. He actually cared and treated the people like humans. Of course, they let him go. That Cindy woman seems to be the problem to me.
would like to know

Winchester, KY

#107 Jun 10, 2011
I was visiting my mom and saw a lady really mad. something to do with her relative. something happened anyone know what was going on.
I think it was the nursing homes fault what ever it was.
yuppers

Richmond, KY

#108 Jun 11, 2011
Does not surprise me. Between Cindy and Kay covering things up is the first order of business
again

Winchester, KY

#109 Jun 13, 2011
another new administrator. anyone know anything about him.
i have a complaint

Winchester, KY

#110 Jun 16, 2011
who do you call about a complaint. is there a government board over nursing homes.
CcC

Waco, KY

#111 Jun 16, 2011
You can call Frankfort but I don't know if it would do you any good I know for a fact they have lost alot of great staff in the last month I don't know what's wrong but something needs to be done
yuppers

Richmond, KY

#113 Jul 15, 2011
Is Cindi Simpson still there? If so, things will never get better

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