Warning: T-Mobile adding pay per use data without your permission

Nov 8, 2011 | Posted by: roboblogger | Full story: ZDNet Blogs

I thought T-Mobile was a friendly carrier, but now they are sneaking in services without my permission and looking to steal my money behind my back.

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Dave

Hawthorne, NJ

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#1
Nov 8, 2011
 

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They got me with $50 data charge on my Oct bill too. I spent all day calling T-mobiles several times but they wouldn't take it off my bill. They claimed it was a valid charge. That is such a BS....I have never heard of pay per use data until I got the current bill and some google search. I do not have a data plan and have text msg blocked. I have an unlocked iphone 1st gen that is set up to use WIFI only besides the regular calls (no data roaming). I don't know how, but they still got me with the data usage on the iphone??? Isn't it illegal to activate such a data service without me authorizing it? I have the pay per use data blocked for the future. I am on the month to month with T-mobile currently. The only way they will waive the $50 charge is for me to sign a 2-year contract with them. That is not acceptable. I know a lot of people are having similar problems. What can we do as a group? If there is a petition or class action lawsuit I am all for it!!!!
JesseB

Bainbridge Island, WA

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#2
Nov 11, 2011
 

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Dave,

I just had the same thing happen to me, lets keep this topic alive.

Got a message at 3:30 am saying Congradulations! you can now access the internet. then one a few hours later saying I had already used $10 worth of data.

They took half the bill off because I had been a customer since '99, and offered to take all of it off if I signed a 2 year contract.

I was told that the T-mobile service agreement allows them to change my plan at anytime with my consent or notification.

Cant let them get away with that.
Aaron

Downey, CA

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#3
Nov 14, 2011
 

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Count me me on that lawsuit, this is the kind of stuff that kills companies. Lets just say once my contract ends I will be no longer be with Tmobile.
mrvlucky

Phillipsburg, NJ

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#4
Nov 15, 2011
 

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Same thing happened to me on Oct 13 2011. I contacted t-mobile on Nov 14. T-mobile has refused to credit the charges even though I had "block pay per use" on my account for 1+ yrs. The supervisor I spoke with (Nick - customer service ID#531356) attempted to deliberately mislead me.

I have filed a complaint with the FCC.

Now I want to have news agencies pick up on this. I am writing a letter to my congressman as well.

My email: mrvlucky@hotmail.com
mrvlucky

Phillipsburg, NJ

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#5
Nov 15, 2011
 

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FYI - whenever you contact t-mobile to dispute charges:

- get the name and customer service ID# from the rep you speak with.

- i you dont get a resolution you should file a complaint with the FCC here: http://www.fcc.gov/complaints

- contact media outlets, newspaper, internet TV. let everyone know what t-mobile is doing!!!
mrvlucky

Phillipsburg, NJ

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#6
Nov 15, 2011
 

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FYI

write to:
news-tips@nytimes.com

http://www.cnn.com/feedback/show/...

complain to:
https://www.bbb.org/consumer-complaints/file-...
Sandra

Bronx, NY

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#7
Nov 15, 2011
 

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I have the exact same problem and they told me they exact same thing. But I think the answer is really simple, If we're not satisfied than we leave them. That's the attitude T-Mobile has right now. They think we need them but what will they do when customers drop one by one until they left with zero. We, the customers, are the boss here, not them.
And by the way, I've read somewhere that you can file a complaint to your state attorney or the FCC. If T-Mobile gets enough complaints, they got to do something right?
We gotta show T-Mobile who's boss.
Sandra

Bronx, NY

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#8
Nov 15, 2011
 

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They charges me over 100 and never even notified me about this "pay per use data' thing. It's unfair. I want justice!

I think we should all either quit T-mobile or file a complaint to the FCC.

T-mobile gets our money. We're not dependent on T-mobile. They are dependent on us and our hard earned money.

We gotta show them who's boss people!
Estella

Redding, CA

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#9
Dec 17, 2011
 
Well, I've been going through this for months. I have unlimited minutes, no contract. It was 1000 min/mo till I became a "loyal customer, hence the upgrade.
I had a data plan for the month of August for approx $30/ mo.
I cancelled that in Sept. One month of data.
TMobile charged me for using wi-fi the next month,as though it was on their data plan, and my bill was for over $100 that mo.
A call to T-mobile and a supervisor who credited the data expenses for that month.
Well, guess what?
I have a data plan again.
(Something happened to my phone in Nov., during a call: it powered off 4 times during the call..(not a 'dropped call')... it totally powered off, like remotely.
Never happened before, but after that, all this stuff began.. as if it was remotely being installed somehow. Did anyone else notice that?)
So again, yesterday I called the Supervisor (Shawna) who played dumb.
I was credited back $20 of the $30 charge as my "choice", the other "choice" being to go on contract for 2 years. They are careful not to say the word "contract", by the way....
This ability to double talk apparently leads to promotions within T-Mobile...
(That's you, Shawna)....
So guess what? They lose another customer at the end of this billing cycle.
And they couldn't care less.
This deception should be illegal and these people should be sued. Class action.
Count me in.
Steve

King, NC

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#10
Mar 13, 2012
 
Well, everytime I try to call T-Mobile support all I get is someone in another country and they refuse to let me speak to someone in America. What's that all about? So after my 2 year contract is up, I am going to another provider. Sorry T-mobile. You suck these days.
Holly Jean

Denver, CO

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#11
Jul 3, 2013
 
looks as if they are still up to their old tricks. For a year they have been charging my son's data overages. he has the 200 mb for 10 a month. Well... we just had the pay per use blocked and surprise his phone went over on data use by 85 mb so far. The rep said he forwarded to their escalation team, so I will be calling on sunday if I do not hear anything. This is bs and they cannot even tell me why this is happening.
Chris

Cleveland, OH

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#12
Oct 19, 2013
 
I haven't had any problems with T-Mobile. My bills has been right with only one time it wasn't and they took care of the problem. If I call customer service with any questions I speak to someone in this country and not another country. I have been with them since September 2010 and it is now October 2013.

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